Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Sumit_Ghosh
  • Casual Listener
  • 52186 Views
  • 67 replies
  • 25 likes
  • 52186 Views
  • 67 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 882278 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 882278 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27503 Views
  • 4 replies
  • 0 likes
  • 27503 Views
  • 4 replies
  • 0 likes

Solved!! No option storage in settings

Hi:My android smartphone is a LG X150, with Android 5.0.2. I´ve a microSD card 4 GB. I'm premium user. I try change the device storage to SD card, but the option Storage in settings menu is disappeared.I have reinstalled the apps, clear cache, data, ...

  • Casual Listener
  • Hi: My android smartphone is a LG X150, with Android 5.0.2. I´ve a microSD card 4 GB. I'm premium user. I try change the device storage to SD card, but the option Storage in settings menu is disappe...
  • patbeppo
  • Newbie
  • 67531 Views
  • 15 replies
  • 2 likes
  • 67531 Views
  • 15 replies
  • 2 likes

[Android] Downloaded Music Will Not Play

I have Spotify Premium Student for listening to music offline and I have my entire library of about 700 songs downloaded and stored on my SD card. However, when I try to play any of my downloaded music offline, it will load but not play if I am not o...

  • Casual Listener
  • I have Spotify Premium Student for listening to music offline and I have my entire library of about 700 songs downloaded and stored on my SD card. However, when I try to play any of my downloaded mus...
  • 580 Views
  • 0 replies
  • 0 likes
  • Android
    Android 6.0.1 playback issues
    Offline availability not working
  • 580 Views
  • 0 replies
  • 0 likes

Chromecast Audio - Skipping tracks breaks the connection.

I can't seem to skip tracks on spotiy when the audio device is a Chromecast Audio without the songs stopping, or hanging. Where as if I leave the song playing it always goes to the next song no worries. Both apps have been updated to latest versions....

  • Casual Listener
  • I can't seem to skip tracks on spotiy when the audio device is a Chromecast Audio without the songs stopping, or hanging. Where as if I leave the song playing it always goes to the next song no worri...
  • solaratmidnight
  • Newbie
  • 845 Views
  • 5 replies
  • 1 likes
  • 845 Views
  • 5 replies
  • 1 likes

Track skips a couple seconds ahead once the power button is pressed.

This happens every single time. The act of pressing the power button, or even the screen turning on from a notification causes the track on spotify to skip ahead a second or two. I tried reinstalling entirely, tried on different networks, different p...

  • Casual Listener
  • This happens every single time. The act of pressing the power button, or even the screen turning on from a notification causes the track on spotify to skip ahead a second or two. I tried reinstalling...
  • 649 Views
  • 0 replies
  • 3 likes
  • 649 Views
  • 0 replies
  • 3 likes

Chromecast No longer?

I can no longer play Spotify from my Android phone to my TV with Chromecast. Spotify says I need to download their app on my smart TV, but I can't find the app on my TV. It's a Philips Smart TV. Is there a new update/version of the Android app that m...

  • Newbie
  • I can no longer play Spotify from my Android phone to my TV with Chromecast. Spotify says I need to download their app on my smart TV, but I can't find the app on my TV. It's a Philips Smart TV. Is t...
  • 399 Views
  • 0 replies
  • 0 likes
  • 399 Views
  • 0 replies
  • 0 likes

How to I set Spotify to stay on repeat?

When I put Spotify on repeat it automatically turns it off if I change songs or move through a playlist, how do i set it to stay on repeat?

  • Newbie
  • When I put Spotify on repeat it automatically turns it off if I change songs or move through a playlist, how  do i set it  to stay on repeat?
  • TheRepeatBadger
  • Newbie
  • 443 Views
  • 1 replies
  • 1 likes
  • 443 Views
  • 1 replies
  • 1 likes

Image de playlist

Bonjour ! J'ai un problème :Lorsque je change l'image d'une playlist, elle est bien changée sur mon PC, mais pas sur mon téléphone (Samsung Galaxy S7). Que faire ?

  • Casual Listener
  • Bonjour ! J'ai un problème : Lorsque je change l'image d'une playlist, elle est bien changée sur mon PC, mais pas sur mon téléphone (Samsung Galaxy S7). Que faire ?
  • 239 Views
  • 0 replies
  • 0 likes
  • 239 Views
  • 0 replies
  • 0 likes

Playlist Cover

Hello ! I have a problem : When I change a playlist cover, it changed well on my computer, but on my phone (Samsung Galaxy S7) it didn't change. What can I do ?

  • Casual Listener
  • Hello ! I have a problem :    When I change a playlist cover, it changed well on my computer, but on my phone (Samsung Galaxy S7) it didn't change. What can I do ?
  • 281 Views
  • 0 replies
  • 0 likes
  • 281 Views
  • 0 replies
  • 0 likes

Spotify acting up on Samsung S7

It's been a couple of days my Spotify started acting up. Each time I try listening to music, it stops and restarts when it wants, sometimes even the sound goes up or down, when I'm listening to a playlist, it stops from the middle of a song and then ...

  • Newbie
  •  It's been a couple of days my Spotify started acting up. Each time I try listening to music, it stops and restarts when it wants, sometimes even the sound goes up or down, when I'm listening to...
  • 388 Views
  • 0 replies
  • 0 likes
  • 388 Views
  • 0 replies
  • 0 likes

Se detiene la musica en un samsung s8. Como lo soluciono ?

Tengo Premium y se detiene la musica cada dos o tres canciones. Tengo un tel samsung s8. Como lo soluciono ?

  • Newbie
  • Tengo Premium y se detiene la musica cada dos o tres canciones. Tengo un tel samsung s8. Como lo soluciono ?
  • Charly14
  • Newbie
  • 798 Views
  • 1 replies
  • 0 likes
  • 798 Views
  • 1 replies
  • 0 likes

Autoplay doesnt work even when enabled

I listen while at work and hate having to keep switching stations when the current playlist is finished. I need autoplay to work. Autoplay is enabled and I have the most current version of spotify.

  • Newbie
  • I listen while at work and hate having to keep switching stations when the current playlist is finished. I need autoplay to work. Autoplay is enabled and I have the most current version of spotify.&n...
  • 307 Views
  • 0 replies
  • 0 likes
  • 307 Views
  • 0 replies
  • 0 likes

Grey songs on Android, not on Mac

Hi, many many songs in several playlistst are grey on my Android but white on the desktop app. So I CAN play them form the desktop but CAN NOT play them from the phone. Deleted the app and installed again, reset the Cache and Data but nothing solves ...

  • Casual Listener
  • Hi, many many songs in several playlistst are grey on my Android but white on the desktop app. So I CAN play them form the desktop but CAN NOT play them from the phone. Deleted the app and installed ...
  • fpd5
  • Casual Listener
  • 720 Views
  • 2 replies
  • 0 likes
  • 720 Views
  • 2 replies
  • 0 likes

[Android][Subscription] People using lucky patcher to get premium free

I know some people who use lucky patcher to get premium for free. I feel this is unfair to the people who pay for premium. Please solve this.

  • Casual Listener
  • I know some people who use lucky patcher to get premium for free. I feel this is unfair to the people who pay for premium. Please solve this.
  • adam_jordan09
  • Newbie
  • 25240 Views
  • 10 replies
  • 1 likes
  • Android
    Subscription
  • 25240 Views
  • 10 replies
  • 1 likes

Android 8.0 (Oreo) - No controls on lockscreen

I just got my Mi A1 (Android one - stock Android) and it's running on the latest version of Android 8.0 (Oreo). However, Spotify controls won't show on lockscreen and this is really annoying...unlocking my phone every time I want to skip a song. When...

  • Casual Listener
  • I just got my Mi A1 (Android one - stock Android) and it's running on the latest version of Android 8.0 (Oreo). However, Spotify controls won't show on lockscreen and this is really annoying...unlock...
  • mixsiak
  • Newbie
  • 12680 Views
  • 2 replies
  • 0 likes
  • 12680 Views
  • 2 replies
  • 0 likes

Can't Download Songs

I have spotify premium and im trying to download songs but it won't download them, saying I need to turn my cellular usage on. But it is on, and regardless im hooked up to the internet. -Shaleah

  • Newbie
  • I have spotify premium and im trying to download songs but it won't download them, saying I need to turn my cellular usage on. But it is on, and regardless im hooked up to the internet.  -Shale...
  • jsannn
  • Community Legend
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

See music on phone but won't play and doesn't appear on Windows App

In particular the artist Jason Cruz and Howl, album Good Man's Ruin. It shows on my phone the entire album greyed out and won't play. When I go to search for it on the windows program it doesn't even show the artist. Did someone forget to pay the bil...

  • Casual Listener
  • In particular the artist Jason Cruz and Howl, album Good Man's Ruin. It shows on my phone the entire album greyed out and won't play. When I go to search for it on the windows program it doesn't...
  • mr_Kane
  • Casual Listener
  • 413 Views
  • 2 replies
  • 0 likes
  • 413 Views
  • 2 replies
  • 0 likes

The song "Tem Café" is not playing

There's this song from Gaab and MC Hariel named "Tem Café" that will not play. I have no problems playing other songs in my account but this one. I tried on my Android phone and also with the web player at play.spotify.com and the song will not play....

  • Visitor
  • There's this song from Gaab and MC Hariel named "Tem Café" that will not play. I have no problems playing other songs in my account but this one. I tried on my Android phone and also with the web pla...
  • Bittencourt
  • Spotify Star
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Chromecast on my spotify.

Ok so, I don't have a Chromecast but it wants to link to my account, how do I stop this?

  • Newbie
  • Ok so, I don't have a Chromecast but it wants to link to my account, how do I stop this?
  • 237 Views
  • 0 replies
  • 0 likes
  • 237 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify app closinf

When i click on the green button to download an album on spotify the app just closes this is just happening with albums what arent already in my library app is on a samsung s8 tryed a re install startes doing it after recent update

  • Casual Listener
  • When i click on the green button to download an album on spotify the app just closes this is just happening with albums what arent already in my library app is on a samsung s8 tryed a re install star...
  • Jferg859
  • Newbie
  • 804 Views
  • 3 replies
  • 0 likes
  • 804 Views
  • 3 replies
  • 0 likes

Superuser Contribution Music keeps cutting out

I have Moto E LTE on Android Lollipop 5.0.2. When I exit the app to web surf. 10 minutes after browsing the Spotify app stops

  • Casual Listener
  • I have Moto E LTE on Android Lollipop 5.0.2. When I exit the app to web surf. 10 minutes after browsing the Spotify app stops 😕
  • ufontko
  • Regular
  • 4374 Views
  • 12 replies
  • 1 likes
  • 4374 Views
  • 12 replies
  • 1 likes