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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 42917 Views
  • 66 replies
  • 25 likes
  • 42917 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878248 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878248 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26442 Views
  • 4 replies
  • 0 likes
  • 26442 Views
  • 4 replies
  • 0 likes

Calidad de audio

Me acabo de cambiar a premium y no puedo poner calidad de audio extrema. Saben cómo puedo hacerle? Me dice que descubrí una funcionalidad de premium y que me.cambie pero ya lo hice y no puedo.AYUDA!

  • Newbie
  • Me acabo de cambiar a premium y no puedo poner calidad de audio extrema. Saben cómo puedo hacerle? Me dice que descubrí una funcionalidad de premium y que me.cambie pero ya lo hice y no puedo. AYUDA!
  • k03xvcemkis0x8e
  • Newbie
  • 527 Views
  • 2 replies
  • 0 likes
  • 527 Views
  • 2 replies
  • 0 likes

Se cambia la calidad automáticamente

Hola!Resulta que desde hace mucho tiempo, por alguna razón, las configuraciones de calidad se modifican automáticamente.He actualizado y desinstalado la app y hasta formateado el teléfono para mejor rendimiento y sigue igual.Es decir: la calidad de d...

  • Regular
  • Hola! Resulta que desde hace mucho tiempo, por alguna razón, las configuraciones de calidad se modifican automáticamente. He actualizado y desinstalado la app y hasta formateado el teléfono para me...
  • 487 Views
  • 0 replies
  • 2 likes
  • 487 Views
  • 0 replies
  • 2 likes

I can't get rid of a push notification

I can't seem to find a way to get rid of the post notification that's showing up on my home screen. It's driving me insane and I just want to get rid of the notification.

  • Casual Listener
  • I can't seem to find a way to get rid of the post notification that's showing up on my home screen. It's driving me insane and I just want to get rid of the notification. 
  • jordydex
  • Casual Listener
  • 1325 Views
  • 3 replies
  • 0 likes
  • Notifications
  • 1325 Views
  • 3 replies
  • 0 likes

Previous/back button for lock screen (Android)

Ho un huawei gr3 e non posso cambiare canzone dal blocco schermo, come posso fare?

  • Newbie
  • Ho un huawei gr3 e non posso cambiare canzone dal blocco schermo, come posso fare?
  • 286 Views
  • 0 replies
  • 0 likes
  • 286 Views
  • 0 replies
  • 0 likes

Artwork over bluetooth.Yes or no?

As the title,can someone please give a definitive answer if this is supposed to work or not I have an android phone connected to my car stereo via bluetooth vw discover mediaI see song info,track title etc etc and everything works fine except no albu...

  • Roadie
  • As the title,can someone please give a definitive answer if this is supposed to work or not   I have an android phone connected to my car stereo via bluetooth vw discover media I see song inf...
  • F-Raeven
  • Newbie
  • 8825 Views
  • 3 replies
  • 26 likes
  • 8825 Views
  • 3 replies
  • 26 likes

Android : stockage on sd cart and not on interne stockage

Hey !I want to put my music on my sd card and not on my interne stockage .I don't find the button : stockage in the parametres.I autorise spotify to access to my stockage and I have a lot of place on my sd card.I have a huawei phone. Can someone help...

  • Newbie
  • Hey ! I want to put my music on my sd card and not on my interne stockage . I don't find the button : stockage in the parametres. I autorise spotify to access to my stockage and I have a lot of pl...
  • 334 Views
  • 0 replies
  • 0 likes
  • 334 Views
  • 0 replies
  • 0 likes

Superuser Contribution Playing downloaded music while in online mode when there is no wifi available

Hi,I've been a premium android user for several years and only recently have I've been having issues playing my downloaded music. I used to just be able to play my downloaded music anytime. Now from the researching the posts it sounds like I going to...

  • Casual Listener
  • Hi, I've been a premium android user for several years and only recently have I've been having issues playing my downloaded music. I used to just be able to play my downloaded music anytime. Now fro...
  • klagunnell
  • Casual Listener
  • 854 Views
  • 3 replies
  • 0 likes
  • 854 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Please fix chromecast with Spotify

Spotify has always been buggy with chromecast.- It looses connection- Often can't adjust volume without reconnecting to the chromecast. Or you must use the Google Home app.- You must force close the app to discover cast devices when you come back hom...

  • Roadie
  • Spotify has always been buggy with chromecast. - It looses connection - Often can't adjust volume without reconnecting to the chromecast. Or you must use the Google Home app. - You must force clos...
  • meahtenoha
  • Spotify
  • 62962 Views
  • 91 replies
  • 186 likes
  • buggy
    Freezing
    laggy
  • 62962 Views
  • 91 replies
  • 186 likes

Restore my. Oringal spotify account.

I have an account already. I had reset my phone. Lost all my apps. How I do get my original account. My debt card is active on my account. I dont want charge for the account that I can't use.

  • Newbie
  • I have an account already. I had reset my phone. Lost all my apps. How I do get my original account. My debt card is active on my account. I dont want charge for the account that I can't use. 
  • Maxim
  • Spotify Star
  • 608 Views
  • 1 replies
  • 0 likes
  • 608 Views
  • 1 replies
  • 0 likes

Superuser Contribution Reproduction error

When I lock my phone or unlock the music, it pauses a little and advances the song a bit Can somebody help me

  • Newbie
  • When I lock my phone or unlock the music, it pauses a little and advances the song a bit Can somebody help me
  • Alfredo
  • Roadie
  • 537 Views
  • 1 replies
  • 0 likes
  • 537 Views
  • 1 replies
  • 0 likes

Solved!! Multiple artist radio

Is there a way to base and play a radio station from multiple genres or artists? I enjoy music from artists ranging from Godsmack, Shinedown, Kid Rock, Jamey Johnson, ZZ Top, Tesla...and i would like to listen to a radio station that plays all of the...

  • Casual Listener
  • Is there a way to base and play a radio station from multiple genres or artists? I enjoy music from artists ranging from Godsmack, Shinedown, Kid Rock, Jamey Johnson, ZZ Top, Tesla...and i would like...
  • danob2
  • Casual Listener
  • 45908 Views
  • 10 replies
  • 1 likes
  • 45908 Views
  • 10 replies
  • 1 likes

New Device, now most of my playlist songs are greyed out

Used Spotify on an S7 and S8 for the past few years (and on desktop, both Mac and PC). Switched to an S9 and now most of the songs in my playlists are greyed out (unplayable). Songs were played yesterday on an S8, now not available on an S9 (but stil...

  • Casual Listener
  •   Used Spotify on an S7 and S8 for the past few years (and on desktop, both Mac and PC).  Switched to an S9 and now most of the songs in my playlists are greyed out (unplayable).  Son...
  • Joe
  • Community Legend
  • 1242 Views
  • 4 replies
  • 0 likes
  • Greyed out songs
    Samsung S9
    unplayable
  • 1242 Views
  • 4 replies
  • 0 likes

Spotify app won't scrobble when casting to Google Home

I've noticed recently that when I am using the Spotify app on my Android device and casting to my Google Home, the Last.fm scrobbling feature stops working and any tracks I play while casting don't appear on my Last.fm account. Does anyone have a fix...

  • Newbie
  • I've noticed recently that when I am using the Spotify app on my Android device and casting to my Google Home, the Last.fm scrobbling feature stops working and any tracks I play while casting don't a...
  • pajuh
  • Casual Listener
  • 613 Views
  • 1 replies
  • 1 likes
  • 613 Views
  • 1 replies
  • 1 likes

Artist Singles

I recently updated my Spotify and am making a new playlist but can't find the artist's singles. Spotify only shows full albums now. On old versions of Spotify under albums there was a category for singles. Where can I find them now? Because some arti...

  • Newbie
  • I recently updated my Spotify and am making a new playlist but can't find the artist's singles. Spotify only shows full albums now. On old versions of Spotify under albums there was a category for si...
  • 296 Views
  • 0 replies
  • 0 likes
  • 296 Views
  • 0 replies
  • 0 likes

Solved!! Will a downloaded song ever use data on my phone?

Sorry if this is the wrong section, I didn't think anything else fit, and I have an Android phone. Data usage is a major concern for me, so I like to save my albums when at all possible so when I don't have WiFi, it won't eat up my data. As long as I...

  • Newbie
  • Sorry if this is the wrong section, I didn't think anything else fit, and I have an Android phone. Data usage is a major concern for me, so I like to save my albums when at all possible so when I don...
  • Sambeez
  • Casual Listener
  • 109826 Views
  • 4 replies
  • 10 likes
  • 109826 Views
  • 4 replies
  • 10 likes

Solved!! Why can't I play while not connected to wifi or data??

I pay for Spotify Premium and only signed up as I though you could listen to your playlist while not connected to wifi etc. I understand not being able to download while not connected. Can someone confirm if this is right? Might as well cancel premiu...

  • Regular
  • I pay for Spotify Premium and only signed up as I though you could listen to your playlist while not connected to wifi etc.  I understand not being able to download while not connected.  Ca...
  • Claude
  • Casual Listener
  • 4902 Views
  • 9 replies
  • 0 likes
  • 4902 Views
  • 9 replies
  • 0 likes

Albums and playlists

Is there any reason why your software is so retarded? Instead of saving album as an album its saving all songs from each album in one huge playlist that is impossible to navigate.Good job.

  • Casual Listener
  • Is there any reason why your software is so retarded? Instead of saving album as an album its saving all songs from each album in one huge playlist that is impossible to navigate. Good job.
  • Haz6
  • Casual Listener
  • 429 Views
  • 1 replies
  • 0 likes
  • 429 Views
  • 1 replies
  • 0 likes

Playing a song in a playlist plays songs previous to it.

In one of my playlists, selecting a song far down in the list will actually play a song about 5 songs up from it meaning I then have to keep skipping to get to my desired one. How can I stop this happening??

  • Newbie
  • In one of my playlists, selecting a song far down in the list will actually play a song about 5 songs up from it meaning I then have to keep skipping to get to my desired one. How can I stop this hap...
  • 331 Views
  • 0 replies
  • 0 likes
  • 331 Views
  • 0 replies
  • 0 likes

Opening Spotify forces android phone to freeze

Major problem with my spotify for Android Samsung Galaxy S7. Almost everytime I open the Spotify app it causes the phone to crash, making the phone unresponsive for several minutes. Often having to reboot the phone and try opening the app again. Anot...

  • Newbie
  • Major problem with my spotify for Android Samsung Galaxy S7. Almost everytime I open the Spotify app it causes the phone to crash, making the phone unresponsive for several minutes. Often having to r...
  • 624 Views
  • 0 replies
  • 1 likes
  • 624 Views
  • 0 replies
  • 1 likes

Se vuelven a descargar todas mis caciones

Tengo un problema que ya me esta molestando.Cada cuierto tiempo entro a spotify y me topo con que todas la canciones que guarde aparecen como si nunca las hubiera descargado ( sin el icono verde) y tengo que volver a descargarlas.Que es lo que pasa?

  • Newbie
  • Tengo un problema que ya me esta molestando. Cada cuierto tiempo entro a spotify y me topo con que todas la canciones que guarde aparecen como si nunca las hubiera descargado ( sin el icono verde) y...
  • Braulio5
  • Newbie
  • 30303 Views
  • 7 replies
  • 8 likes
  • 30303 Views
  • 7 replies
  • 8 likes