Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 55472 Views
  • 68 replies
  • 25 likes
  • 55472 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27809 Views
  • 5 replies
  • 0 likes
  • 27809 Views
  • 5 replies
  • 0 likes

Searching a song in the filter messes the whole queue

So I'm listening to a playlist in shuffle and I want to add a song to the queue/play next so I type in the filter "cold", it appears all the songs with the word cold, right? So I add the song I wanted and DELETE the word from the filter but when I go...

  • Casual Listener
  • So I'm listening to a playlist in shuffle and I want to add a song to the queue/play next so I type in the filter "cold", it appears all the songs with the word cold, right? So I add the song I wante...
  • TenaciousT63
  • Newbie
  • 3385 Views
  • 7 replies
  • 18 likes
  • 3385 Views
  • 7 replies
  • 18 likes

Removing/Deleting Credit Card Information

Hi, How do I remove/delete my credit card information? I can only edit the credit card information but cannot remove it entirely. Thanks,

  • Newbie
  • Hi,   How do I remove/delete my credit card information? I can only edit the credit card information but cannot remove it entirely.   Thanks,
  • 2864 Views
  • 0 replies
  • 47 likes
  • 2864 Views
  • 0 replies
  • 47 likes

Rated -100 toilet

im **bleep** spotify making me redownload my freaking offline playlist on mobile net i cant plan **bleep** with this **bleep**ing app, i wont keep paying for this **bleep**.this is a social brain washing company anyways.

  • Casual Listener
  • im **bleep** spotify making me redownload my freaking offline playlist on mobile net i cant plan **bleep** with this **bleep**ing app, i wont keep paying for this **bleep**.this is a social brain was...
  • NoAcer
  • Casual Listener
  • 301 Views
  • 2 replies
  • 0 likes
  • 301 Views
  • 2 replies
  • 0 likes

Descarga error

Tengo un problema con mi Android porque cuando activo la descarga para un album aparecen todas las canciones descargadas pero cuando desactivo las descargas se desaparece el signo verde que indica que esta descargada la cancion y no puedo oirla, me g...

  • Newbie
  • Tengo un problema con mi Android porque cuando activo la descarga para un album aparecen todas las canciones descargadas pero cuando desactivo las descargas se desaparece el signo verde que indica qu...
  • 307 Views
  • 0 replies
  • 0 likes
  • 307 Views
  • 0 replies
  • 0 likes

Spotify won't open on android

I just got a Samsung Galaxy J3 Prime. It seemed that spotify was already installed. I went to go and log in to my premium account, but when I opened the app, it was a gray loading screen for a half a second and then it went to the Google play store, ...

  • Newbie
  • I just got a Samsung Galaxy J3 Prime. It seemed that spotify was already installed. I went to go and log in to my premium account, but when I opened the app, it was a gray loading screen for a half a...
  • phan_times
  • Community Legend
  • 1189 Views
  • 1 replies
  • 0 likes
  • 1189 Views
  • 1 replies
  • 0 likes

Wrong titles shown when playing in car via Bluetooth A2DP

Hello,I have a trouble that the wrong title is shown on the car media screen when playing Spotify from my mobile phone. When I start playing the first title is right, but when the next song is playing the title won't change. When the third song is pl...

  • Casual Listener
  • Hello, I have a trouble that the wrong title is shown on the car media screen when playing Spotify from my mobile phone.  When I start playing the first title is right, but when the next song ...
  • Grazig
  • Newbie
  • 1767 Views
  • 1 replies
  • 5 likes
  • a2dp
    bluetooth
  • 1767 Views
  • 1 replies
  • 5 likes

Solved!! Trying to download songs to external sd card

My cellphone's internal memory is almost full, is there any way that I can save my downloaded music to my sd card? I read a guide on the help section of the website (https://support.spotify.com/us/article/storage-and-data-information/?ref=related), h...

  • Casual Listener
  • My cellphone's internal memory is almost full, is there any way that I can save my downloaded music to my sd card? I read a guide on the help section of the website (https://support.spotify.com/us/ar...
  • MrNobody1
  • Casual Listener
  • 3427 Views
  • 2 replies
  • 0 likes
  • 3427 Views
  • 2 replies
  • 0 likes

can't put more than 3400 songs in playlist

Hello everyone, I'm not on here very much as I haven't really had any issues with Spotify. Upon trying to add more songs to my playlist it says that I have reached maximum amount. I don't know how this can be as I am only at around 3400 songs (close)...

  • Casual Listener
  • Hello everyone, I'm not on here very much as I haven't really had any issues with Spotify. Upon trying to add more songs to my playlist it says that I have reached maximum amount. I don't know how th...
  • Joe
  • Community Legend
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Access to shazam

I have shazam and have premuim spotify too.I could add shazam track to spotify at last.But now i dont see "connet to spotify" in "Myshazam" list. I dont have "streaming" section in my shazam list . How can i integrate this two.I dont have any granted...

  • Newbie
  • I have shazam  and have premuim spotify too. I could add shazam track to spotify at last. But now i dont see "connet to spotify" in "Myshazam" list. I dont have "streaming" section in my shazam...
  • 405 Views
  • 0 replies
  • 0 likes
  • 405 Views
  • 0 replies
  • 0 likes

Getting my android phone to recognise local files copied from desktop to android

I recently upgraded to a new phone, and on one of my playlists I have some local files from my desktop, which I then moved to my phone. The problem is, the files on my phone are greyed out, so I can't play them when I'm offline on my phone.Does anyon...

  • Newbie
  • I recently upgraded to a new phone, and on one of my playlists I have some local files from my desktop, which I then moved to my phone. The problem is, the files on my phone are greyed out, so I can'...
  • blahsi
  • Roadie
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Not able to download songs

I am using a Samsung Note 8 (on TMobile). I was trying to download a playlist and when I hit the "Download" slider, I kept getting a message at the tope of the screen that says "Go to Settings to download using cellular" but yet I am on WiFi. Also, w...

  • Casual Listener
  • I am using a Samsung Note 8 (on TMobile).  I was trying to download a playlist and when I hit the "Download" slider, I kept getting a message at the tope of the screen that says "Go to Settings ...
  • 294 Views
  • 0 replies
  • 0 likes
  • 294 Views
  • 0 replies
  • 0 likes

Android Auto Search

Hi everybody,I just got a new car in which I can use Android Auto.Spotify works great on it - but I can't see any option to actually search for music on Spotify.I just can use saved playlists and radio channels.Is this work as designed or a bug?If th...

  • Regular
  • Hi everybody, I just got a new car in which I can use Android Auto. Spotify works great on it - but I can't see any option to actually search for music on Spotify. I just can use saved playlists...
  • phan_times
  • Community Legend
  • 21007 Views
  • 3 replies
  • 5 likes
  • 21007 Views
  • 3 replies
  • 5 likes

Auto Download New Podcast Episodes

Would love to see a feature added that allows you to have new podcast episodes downloaded as they come out for podcasts you follow. This would let me have all my new episodes for the day preloaded while I was connected to WiFi and then listen offline...

  • Casual Listener
  • Would love to see a feature added that allows you to have new podcast episodes downloaded as they come out for podcasts you follow. This would let me have all my new episodes for the day preloaded wh...
  • Ryan2246
  • Casual Listener
  • 4947 Views
  • 1 replies
  • 160 likes
  • Offline Access
    podcast
  • 4947 Views
  • 1 replies
  • 160 likes

Solved!! Cannot send message to or share music with another user

Hello,I'm using the Android app version 1.5.0.739 & my Android is 4.4.2.Here is my problem: I try to send a music track on Spotify to another user. I "click" on the three dots beside the track's name and the "Share" > "Send to". I enter the user's us...

  • Casual Listener
  • Hello, I'm using the Android app version 1.5.0.739 & my Android is 4.4.2. Here is my problem: I try to send a music track on Spotify to another user. I "click" on the three dots beside the ...
  • theDomenick
  • Regular
  • 40060 Views
  • 36 replies
  • 7 likes
  • 40060 Views
  • 36 replies
  • 7 likes

Trouble with Downloaded Musics

I had a downloaded Playlist with 1.400 songs, which occupied around 12 GB of memory in my SD Card. About a week ago, I got logged out from my Spotify Account and couldn't log in back (There was an error message saying "You're Offline, get Online to L...

  • Newbie
  • I had a downloaded Playlist with 1.400 songs, which occupied around 12 GB of memory in my SD Card. About a week ago, I got logged out from my Spotify Account and couldn't log in back (There was ...
  • 278 Views
  • 0 replies
  • 0 likes
  • 278 Views
  • 0 replies
  • 0 likes

I can not hear the downloaded songs

I have a Sd card, 4GB, my Spotify is set to store the songs on the card, they download and when I put the Spotify in offline mode, I can not hear the songs, this error only happens if I put the storage in the Sd card, if I put in the internal memory ...

  • Visitor
  • I have a Sd card, 4GB, my Spotify is set to store the songs on the card, they download and when I put the Spotify in offline mode, I can not hear the songs, this error only happens if I put the stora...
  • 220 Views
  • 0 replies
  • 0 likes
  • 220 Views
  • 0 replies
  • 0 likes

Android equalizer

Android users need equalizer in app man this is unbelivable.. Im trying to found equalizer apps in store caz of this.. Please take this serious.

  • Casual Listener
  • Android users need equalizer in app man this is unbelivable.. Im trying to found equalizer apps in store caz of this.. Please take this serious. 
  • 250 Views
  • 0 replies
  • 0 likes
  • 250 Views
  • 0 replies
  • 0 likes

Sempre offline

Il mio spotify premium risulta sempre offline anche se risulta collegato a wi fi o a rete mobile quindi non posso cercare e ascoltare playlist e musica al di fuori di quelle scaricare. Come posso fare a risolvere il problema?

  • Newbie
  • Il mio spotify premium risulta sempre offline anche se risulta collegato a wi fi o a rete mobile quindi non posso cercare e ascoltare playlist e musica al di fuori di quelle scaricare. Come posso far...
  • 699 Views
  • 0 replies
  • 2 likes
  • 699 Views
  • 0 replies
  • 2 likes

Solved!!Superuser Contribution Spotify shows offline error and switches layouts randomly.

Spotify has been acting weird for a few hours. I just can't search for any song and can't look at the home page since an error pops up saying i'm offline. I can still listen to my songs, but they aren't in offline mode. A few minutes ago the app shut...

  • Casual Listener
  • Spotify has been acting weird for a few hours. I just can't search for any song and can't look at the home page since an error pops up saying i'm offline. I can still listen to my songs, but they are...
  • TheFG
  • Casual Listener
  • 1254 Views
  • 4 replies
  • 0 likes
  • 1254 Views
  • 4 replies
  • 0 likes

unable to play some playlists

I'm unable to play some playlists. They're downloaded to my phone and showing up as green (nothing else to download), when I press shuffle it doesn't do anything. Any way to fix this w/o reinstalling the app and re-downloading everything again?

  • Music Fan
  • I'm unable to play some playlists. They're downloaded to my phone and showing up as green (nothing else to download), when I press shuffle it doesn't do anything. Any way to fix this w/o reinstalling...
  • 275 Views
  • 0 replies
  • 0 likes
  • 275 Views
  • 0 replies
  • 0 likes