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Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 51266 Views
  • 66 replies
  • 25 likes
  • 51266 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881800 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881800 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27353 Views
  • 4 replies
  • 0 likes
  • 27353 Views
  • 4 replies
  • 0 likes

Chromecast audio Spotify problem

When i connect my phone or tablet to chromecast audio i cant change track or paus. The track jumps back and paus goes back to play direct. Help!

  • Casual Listener
  • When i connect my phone or tablet to chromecast audio i cant change track or paus. The track jumps back and paus goes back to play direct. Help! 
  • user-removed
  • Not applicable
  • 786 Views
  • 1 replies
  • 2 likes
  • 786 Views
  • 1 replies
  • 2 likes

Spotify app changes storage.

Hello! My problem is that my app changes everytime(everyday) the storage place.I want to put it in my sd card but everytime it changes to intern storage memory phone ans then I must to download again the playlists

  • Newbie
  • Hello! My problem is that my app changes everytime(everyday) the storage place. I want to put it in my sd card but everytime it changes to intern storage memory phone ans then I must to download aga...
  • songassistant
  • Composer
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Unplayable songs

I don't know what to say... honestly. Songs stopping for no reason, and now, songs becoming unplayable... also for no reason. I want to listen to my favourite bands but I can't because songs just keep disappearing, they disappearing even from the pla...

  • Regular
  • I don't know what to say... honestly. Songs stopping for no reason, and now, songs becoming unplayable... also for no reason. I want to listen to my favourite bands but I can't because songs just kee...
  • songassistant
  • Composer
  • 868 Views
  • 8 replies
  • 0 likes
  • 868 Views
  • 8 replies
  • 0 likes

S8+ Keeps opening and playing music in pocket

My Spotify keeps opening and resuming playing automatically, even in my hand. I close the app, it re opens and starts playing. I push pause from the lock screen and it automatically pushes play and keeps playing without me touching anything. I push p...

  • Newbie
  • My Spotify keeps opening and resuming playing automatically, even in my hand. I close the app, it re opens and starts playing. I push pause from the lock screen and it automatically pushes play and k...
  • 457 Views
  • 0 replies
  • 0 likes
  • 457 Views
  • 0 replies
  • 0 likes

Spotify reports me offline

Spotify says I'm offline: search (except offline songs), browse etc. aren't working.This is happening since yesterday (7th of March). I have a working internet connection and the Sonos client is working fine with Spotify.Restarting the app and restar...

  • Roadie
  • Spotify says I'm offline: search (except offline songs), browse etc. aren't working. This is happening since yesterday (7th of March).   I have a working internet connection and the Sonos cli...
  • Rokkford
  • Music Fan
  • 1436 Views
  • 11 replies
  • 0 likes
  • 1436 Views
  • 11 replies
  • 0 likes

Solved!! Only Shuffle For Albums?

Is there no way you can open up an Album and just play it? I just got premium and it seems like all I can do is shuffle albums. I can play playlists just fine but it won't let me open up the tracklist of the album to pick a song. Am I just stupid and...

  • Newbie
  • Is there no way you can open up an Album and just play it? I just got premium and it seems like all I can do is shuffle albums. I can play playlists just fine but it won't let me open up the tracklis...
  • phan_times
  • Community Legend
  • 11012 Views
  • 1 replies
  • 0 likes
  • 11012 Views
  • 1 replies
  • 0 likes

logged in on 2 devices .

Hi. I have 2 galaxy s8. (1 personal, 1 work) im logged into Spotify premium on both but when i play music through 1 the other 1 shows what im playing and i can control what im playing but it drains the battery. Can i change this from happening?

  • Newbie
  • Hi.   I have 2 galaxy s8. (1 personal, 1 work) im logged into Spotify premium on both but when i play music through 1 the other 1 shows what im playing and i can control what im playing but it...
  • Jack_Murray1
  • Newbie
  • 318 Views
  • 1 replies
  • 0 likes
  • 318 Views
  • 1 replies
  • 0 likes

Can't login on app

I recently went to use my spotify app and had been logged out for some reason. I have tried to login using Facebook (my usual method) however I keep getting the following message "unable to login. Either the username or password is incorrect" I also ...

  • Casual Listener
  • I recently went to use my spotify app and had been logged out for some reason.   I have tried to login using Facebook (my usual method) however I keep getting the following message "unable to ...
  • Bamboofan27
  • Newbie
  • 448 Views
  • 2 replies
  • 0 likes
  • 448 Views
  • 2 replies
  • 0 likes

[Android] Spotify automatically starts when I connect to Bluetooth

This wouldn't be such a problem if Spotify was the last program I was running before I connected to my Bluetooth devices, or if I was on a WiFi signal so that my cloud music didn't take up data. However, even when I have closed it out and restarted m...

  • Newbie
  • This wouldn't be such a problem if Spotify was the last program I was running before I connected to my Bluetooth devices, or if I was on a WiFi signal so that my cloud music didn't take up data. Howe...
  • rsabr
  • Newbie
  • 40416 Views
  • 20 replies
  • 37 likes
  • 40416 Views
  • 20 replies
  • 37 likes

Can't change download/music storage location

I have a Motorolla Moto e4 with a 64 gb SD card and I've found no way to move storage off of my internal storage and onto my SD card, any solutions? Am I just not doing it right?

  • Newbie
  • I have a Motorolla Moto e4 with a 64 gb SD card and I've found no way to move storage off of my internal storage and onto my SD card, any solutions? Am I just not doing it right?
  • Joe
  • Community Legend
  • 1399 Views
  • 2 replies
  • 0 likes
  • 1399 Views
  • 2 replies
  • 0 likes

BMW Integration: Questions about technical background

Hi there! First of all: I'm a BMW Technician wanting to use Spotify in my car really badly. The problem now is: Support-Page and every other thread in here are saying, that Connecteddrive and Spotify only work together in the 2016 7-Series right now....

  • Casual Listener
  • Hi there!    First of all: I'm a BMW Technician wanting to use Spotify in my car really badly.   The problem now is: Support-Page and every other thread in here are saying, that Co...
  • deaconblues
  • Music Fan
  • 3467 Views
  • 7 replies
  • 7 likes
  • 3467 Views
  • 7 replies
  • 7 likes

Chromecast Audio Connection Dropping

Hi, I have Chrome cast audio connected to my receiver. When I cast music through Spotify on my phone (Samsung Galaxy s6), the music plays for about a minute before the connect drops. I haven't measured the time it takes to drop the connect, but it al...

  • Casual Listener
  • Hi, I have Chrome cast audio connected to my receiver. When I cast music through Spotify on my phone (Samsung Galaxy s6), the music plays for about a minute before the connect drops. I haven't measur...
  • Jasper_b
  • Newbie
  • 8477 Views
  • 31 replies
  • 5 likes
  • 8477 Views
  • 31 replies
  • 5 likes

Solved!! I can't find the Offline Mode switch

I can't find the Offline Mode switch in my android. I'm using the 8.4.30.688 armV7 version of the app. I dunno if I'm just not paying attention enough or it really is not there anymore. Where can I find it? Thanks!

  • Casual Listener
  • I can't find the Offline Mode switch in my android. I'm using the 8.4.30.688 armV7 version of the app. I dunno if I'm just not paying attention enough or it really is not there anymore. Where can I f...
  • osuf
  • Newbie
  • 77170 Views
  • 4 replies
  • 0 likes
  • 77170 Views
  • 4 replies
  • 0 likes

Google assistant plays wrong Spotify song

Hello, I don't know if I'm at the right place to ask this question but I have some small issues when I use Google assistant to play Spotify songs, albums and playlists. I often get a different result than what is asked for. As an example I asked the ...

  • Casual Listener
  • Hello,   I don't know if I'm at the right place to ask this question but I have some small issues when I use Google assistant to play Spotify songs, albums and playlists.   I often...
  • 778 Views
  • 0 replies
  • 1 likes
  • Google Assistant
  • 778 Views
  • 0 replies
  • 1 likes

2015 Civic -- "00" in front of song title?

What is that "00"? It shows up on both my dashboard as the song title (as in just "00") but on my center console as all the other information.

  • Casual Listener
  • What is that "00"? It shows up on both my dashboard as the song title (as in just "00") but on my center console as all the other information.    
  • 446 Views
  • 0 replies
  • 0 likes
  • 446 Views
  • 0 replies
  • 0 likes

Solved!! This Song Is Not Available

Hello, I am a premium use for about 3 years now and I have never had any issues with Spotify on my Android until about a week or two ago. Now it constantly stops in the playlists and it constatnly says "Song is not available" when I know it is, even ...

  • Regular
  • Hello,   I am a premium use for about 3 years now and I have never had any issues with Spotify on my Android until about a week or two ago. Now it constantly stops in the playlists and it cons...
  • gioviskius
  • Casual Listener
  • 265355 Views
  • 59 replies
  • 12 likes
  • 265355 Views
  • 59 replies
  • 12 likes

Music playlist half available

Hello blokes, I've just noticed today that a majority of my songs on an old playlist are grayed out, but if I search for the song individually, I find it (with a slightly different title and artist) and it's able to play. It's like someone is messing...

  • Visitor
  • Hello blokes,   I've just noticed today that a majority of my songs on an old playlist are grayed out, but if I search for the song individually, I find it (with a slightly different title and...
  • gioviskius
  • Casual Listener
  • 1141 Views
  • 4 replies
  • 0 likes
  • 1141 Views
  • 4 replies
  • 0 likes

Notification on the icon

Hi What does this notification mean? It appered recently and I can't get rid of it. I've looked through the app but I haven't found anything, I sure it something very simpel that I'm missing, but it's starting to get realy annoying. Would appreciate ...

  • Newbie
  • Hi   What does this notification mean? It appered recently and I can't get rid of it. I've looked through the app but I haven't found anything, I sure it something very simpel that I'm missing...
  • Jon_UK
  • Roadie
  • 547 Views
  • 1 replies
  • 0 likes
  • 547 Views
  • 1 replies
  • 0 likes

New phone - copying all com.spotify.music folder

Hello, I got a new phone, thus i have transferred all folders under com.spotify.music to my new phone, in the same exact location. However i am still asked for password.If all fodlers are the same, shouldn't the new phone login without asking a passw...

  • Newbie
  • Hello,   I got a new phone, thus i have transferred all folders under com.spotify.music to my new phone, in the same exact location.  However i am still asked for password. If ...
  • jsannn
  • Community Legend
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Solved!! Can't log in to android app

Hi, im not able to log in to android app since last week. Via Web browser it works fine. Contacted Spotify support but no reply.

  • Newbie
  • Hi, im not able to log in to android app since last week. Via Web browser it works fine. Contacted Spotify support but no reply.
  • magdachu
  • Newbie
  • 9245 Views
  • 8 replies
  • 2 likes
  • 9245 Views
  • 8 replies
  • 2 likes