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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 42916 Views
  • 66 replies
  • 25 likes
  • 42916 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878244 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878244 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26442 Views
  • 4 replies
  • 0 likes
  • 26442 Views
  • 4 replies
  • 0 likes

Login Screen flickering with colors

This is on Samsung Galaxy Amp 2 cricket phone. My eyes hurt and this color flickering makes me want to vomit. Please help. Is there any way to fix this? Seizure Warning:https://www.youtube.com/watch?v=_5nJFEIifeY&feature=youtu.be

  • Casual Listener
  • This is on Samsung Galaxy Amp 2 cricket phone.   My eyes hurt and this color flickering makes me want to vomit. Please help.   Is there any way to fix this?   Seizure Warning: h...
  • romeotomescu
  • Newbie
  • 2010 Views
  • 8 replies
  • 0 likes
  • 2010 Views
  • 8 replies
  • 0 likes

Spotify app doesnt work or respond after log in

HeyI have galaxy note 8.Downloaded Spotify, the log in screen is fine, but just after logging in it gets stuck. Shows nothing. After a while the system the app is not responding. Tried to uninstall and reinstall a few times. Wiped data. Logged in wit...

  • Visitor
  • Hey I have galaxy note 8. Downloaded Spotify, the log in screen is fine, but just after logging in it gets stuck. Shows nothing. After a while the system the app is not responding. Tried to uninsta...
  • 266 Views
  • 0 replies
  • 0 likes
  • 266 Views
  • 0 replies
  • 0 likes

Ads get stuck on screen

Relatively often, the upgrade to premium ads blow up in my face but then can't be closed, rendering the app useless. A restart fixes it. Here's a video.

  • Casual Listener
  • Relatively often, the upgrade to premium ads blow up in my face but then can't be closed, rendering the app useless. A restart fixes it. Here's a video.
  • 517 Views
  • 0 replies
  • 1 likes
  • 517 Views
  • 0 replies
  • 1 likes

Eliminar descarga automatica

Como hago para que cuando apenas tengo algo de memoria se me empiecen a descargar las canciones? Quiero cancelar la descarga automatica. Se puede? Sino me quedo sin memoria siempre

  • Newbie
  • Como hago para que cuando apenas tengo algo de memoria se me empiecen a descargar las canciones? Quiero cancelar la descarga automatica. Se puede? Sino me quedo sin memoria siempre
  • 16452 Views
  • 0 replies
  • 10 likes
  • 16452 Views
  • 0 replies
  • 10 likes

Spotify auto opens and starts playing when connected to bluetooth. Plz fix

How can i stop spotify from autostarting when it connects to bluetooth.However, even when I have closed it out and restarted my phone, Spotify automatically becomes the first thing playing even if I have previously been using a different program. It'...

  • Newbie
  • How can i stop spotify from autostarting when it connects to bluetooth. However, even when I have closed it out and restarted my phone, Spotify automatically becomes the first thing playing even if ...
  • Micronology
  • Newbie
  • 2037 Views
  • 1 replies
  • 11 likes
  • autoopen
    autoplay
    bluetooth
    no settings
  • 2037 Views
  • 1 replies
  • 11 likes

Unable to Hide Recently Played Artists

Hello, I'm trying to hide my recently played artists but I can't find any option in the Android preferences, I tried from the mac app as well but when I turn it off in the preferences it keeps turning on again everytime I open the app again. If someb...

  • Casual Listener
  • Hello,   I'm trying to hide my recently played artists but I can't find any option in the Android preferences, I tried from the mac app as well but when I turn it off in the preferen...
  • trock86
  • Casual Listener
  • 1387 Views
  • 2 replies
  • 0 likes
  • 1387 Views
  • 2 replies
  • 0 likes

Spotify using 1.8 gb of internal memory on Android marshmalloe

WTF??? My SD Card has all the Spotify Files on it, but a uninstall and reinstall of Spotify shows the App using 1.8 gb of internal memory. Can somebody explain this? I have read other threads but still am puzzled as to why this is happening. Thanks i...

  • Casual Listener
  • WTF??? My SD Card has all the Spotify Files on it, but a uninstall and reinstall of Spotify shows the App using 1.8 gb of internal memory. Can somebody explain this? I have read other threads but sti...
  • Nate900
  • Newbie
  • 29550 Views
  • 7 replies
  • 1 likes
  • 29550 Views
  • 7 replies
  • 1 likes

samsung tablet A behind the lyrics not working

I have a Samsung Tablet A with Pen and the Behind the Lyrics does not work/show on the tablet. I have uninstalled/reinstalled the app. I am sure i have picked a song that hast the lyrics (i see them on my phone app). I have checked my settings and th...

  • Casual Listener
  • I have a Samsung Tablet A  with Pen and the Behind the Lyrics does not work/show on the tablet.  I have uninstalled/reinstalled the app.  I am sure i have picked a song that hast the l...
  • 336 Views
  • 0 replies
  • 0 likes
  • 336 Views
  • 0 replies
  • 0 likes

Bug

Hii anyone also has the problem that sometime the song is played in full screen and sometime not?

  • Casual Listener
  • Hii anyone also has the problem that sometime the song is played in full screen and sometime not? 
  • 189 Views
  • 0 replies
  • 0 likes
  • 189 Views
  • 0 replies
  • 0 likes

Samsung s8 clear view cover controls

I've tried searching for this online, but haven't found anything.. On my samsung s8, with clear view cover, i'm not able to use spotify controls from the cover. I just updated android on it, so maybe that has something to do with it? I was able to us...

  • Casual Listener
  • I've tried searching for this online, but haven't found anything..   On my samsung s8, with clear view cover, i'm not able to use spotify controls from the cover. I just updated android o...
  • 557 Views
  • 0 replies
  • 0 likes
  • 557 Views
  • 0 replies
  • 0 likes

Can't log in on android

I can’t log in to Spotify on android, even after reinstalling the app multiple times and resetting my password. I have tried to log in with both Facebook and my username to no avail. Can you please look into this issue?

  • Visitor
  • I can’t log in to Spotify on android, even after reinstalling the app multiple times and resetting my password. I have tried to log in with both Facebook and my username to no avail. Can you please l...
  • 120 Views
  • 0 replies
  • 0 likes
  • 120 Views
  • 0 replies
  • 0 likes

Will devs fix the lockscreen for TouchWiz already?

Seriouly this is so annoying cant even see the album art without clicking that small thing on my lockscreen. When will it fixed ?

  • Casual Listener
  • Seriouly this is so annoying cant even see the album art without clicking that small thing on my lockscreen. When will it fixed ?
  • 180 Views
  • 0 replies
  • 0 likes
  • 180 Views
  • 0 replies
  • 0 likes

On behalf of all free android users, You suck.

As many other people, a couple days ago i recieved the email telling me i was to stop using a modified app and i did, even went one step forward and completely stoped using the app altogether. Lets face it, your buisness model sucks on the android pl...

  • Regular
  • As many other people, a couple days ago i recieved the email telling me i was to stop using a modified app and i did, even went one step forward and completely stoped using the app altogether. &nbsp...
  • AlexFDR
  • Regular
  • 9487 Views
  • 4 replies
  • 27 likes
  • 9487 Views
  • 4 replies
  • 27 likes

Solved!! Delete cache and saved data

So I want to delete/un-download the songs I have downloaded to my offline mode, so I can clear some space on my smart-phone, and I was wondering if using the setting "Delete cache and saved data", under "Other" would be the easiest way. But would tha...

  • Newbie
  • So I want to delete/un-download the songs I have downloaded to my offline mode, so I can clear some space on my smart-phone, and I was wondering if using the setting "Delete cache and saved data", un...
  • Joe
  • Community Legend
  • 3035 Views
  • 1 replies
  • 0 likes
  • 3035 Views
  • 1 replies
  • 0 likes

Superuser Contribution how to change storage location

So I have premium, and I am trying to change the storage location from internal storage to my phone, as I have run out of space in internal, but have loads of space of my phone, but I can't find a way to change it. I have already tried looking in the...

  • Casual Listener
  • So I have premium, and I am trying to change the storage location from internal storage to my phone, as I have run out of space in internal, but have loads of space of my phone, but I can't find a wa...
  • K00lDudE1
  • Casual Listener
  • 2263 Views
  • 2 replies
  • 0 likes
  • 2263 Views
  • 2 replies
  • 0 likes

Superuser Contribution Downloads not saving keeps deleting after downloaded then green signal dissappear

Spoiler (Highlight to read) Downloaded all songs and playlists after they deleted themselves .just finished and now its done it again .nothing downloaded 15 gb music downloaded twice now .Im using an sd card no virus .just keeps doingthis since last ...

  • Casual Listener
  •   Downloaded all songs and playlists after they deleted themselves .just finished and now its done it again .nothing downloaded  15 gb music downloaded twice now . Im using an sd card no...
  • dwalkertinonee
  • Casual Listener
  • 282 Views
  • 2 replies
  • 0 likes
  • 282 Views
  • 2 replies
  • 0 likes

The "No storage area found" problem

Hello So... Spotify just came out for my country. But now that I finnalf got it .. I can't open it up. I install it. I tap on the app and it opens up,shows a grey screen for a second or two then closes and the "No Storage Area Found" notification pop...

  • Newbie
  • Hello   So... Spotify just came out for my country. But now that I finnalf got it .. I can't open it up. I install it. I tap on the app and it opens up,shows a grey screen for a second or two ...
  • 327 Views
  • 0 replies
  • 0 likes
  • 327 Views
  • 0 replies
  • 0 likes

Wont let me log in

Spotify won't let me login, i entered my username and password, press on the login button it loads for a few secondes and stops. It doesn't enter AT ALL!I've tried my email instead of username, tried resetting my password, and tried logging in from t...

  • Casual Listener
  • Spotify won't let me login, i entered my username and password, press on the login button  it loads for a few secondes and stops. It doesn't enter AT ALL! I've tried my email instead of usernam...
  • KevinTheUnicorn
  • Casual Listener
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

Spotify on Philips 55PUS8809

For several weeks Spotify connect stopped working on my Philips 55PUS8809.-TV reset to factory defaults-Last Android TV Software Update installed-Spotify Software (re-) installed on all devices Playing Spotify on PC and Handy works perfect, even the ...

  • Newbie
  • For several weeks Spotify connect stopped working on my Philips 55PUS8809. -TV reset to factory defaults -Last Android TV Software Update installed -Spotify Software (re-) installed on all devices...
  • Sotravelling
  • Newbie
  • 377 Views
  • 1 replies
  • 0 likes
  • 377 Views
  • 1 replies
  • 0 likes