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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 42913 Views
  • 66 replies
  • 25 likes
  • 42913 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878239 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878239 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26441 Views
  • 4 replies
  • 0 likes
  • 26441 Views
  • 4 replies
  • 0 likes

Solved!! Main Page

My main Page doesn't work help plz

  • Casual Listener
  • My main Page doesn't work help plz
  • Joe
  • Community Legend
  • 568 Views
  • 3 replies
  • 0 likes
  • 568 Views
  • 3 replies
  • 0 likes

Cannot log into spotify on Android device

Hi, I cannot log into my spotify account on my android device, but i can still log in to the web browser (spotify open) and on my windows player. Userid : shreyas.myntra Please check into the account to see, why can't i log into the account. When I t...

  • Newbie
  • Hi,  I cannot log into my spotify account on my android device, but i can still log in to the web browser (spotify open) and on my windows player.   Userid : shreyas.myntra   Plea...
  • 189 Views
  • 0 replies
  • 0 likes
  • 189 Views
  • 0 replies
  • 0 likes

Sonos not showing up in devices

Dear community, sonos integration seems broken after version 8.4.24.871: no sonos devices show up in the android spotify app to play spotify from (while spotify shows up correctly in the sonos app). Uninstalling the current playstore version and inst...

  • Newbie
  • Dear community, sonos integration seems broken after version 8.4.24.871: no sonos devices show up in the android spotify app to play spotify from (while spotify shows up correctly in the sonos a...
  • 592 Views
  • 0 replies
  • 1 likes
  • 592 Views
  • 0 replies
  • 1 likes

Android error

Cuando el telefono se apaga por bateria baja mientras se escucha musica se borran las canciones descargadas y aun asi muestra que sigue usando el espacio en el telefono

  • Newbie
  • Cuando el telefono se apaga por bateria baja mientras se escucha musica se borran las canciones descargadas y aun asi muestra que sigue usando el espacio en el telefono   
  • 151 Views
  • 0 replies
  • 0 likes
  • 151 Views
  • 0 replies
  • 0 likes

Mi musica se corta al abrir otra aplicacion

Buenas noches , queria informar un problema que tengo, que por lo que vi a muchos otros usuarios les sucede tambien , se corta la musica.La musica funciona normalmente con Spotify abierto o en el menu principal del telefono, pero una vez que abro otr...

  • Visitor
  • Buenas noches , queria informar un problema que tengo, que por lo que vi a muchos otros usuarios les sucede tambien , se corta la musica. La musica funciona normalmente con Spotify abierto o en el m...
  • wpendolag
  • Newbie
  • 2253 Views
  • 1 replies
  • 1 likes
  • 2253 Views
  • 1 replies
  • 1 likes

All my playlists are gone

I just got a new phone and all my playlists are gone when I logged in and wondering what I need to do. I'm a premium member and it seems like all my stuff is missing when I logged in.

  • Newbie
  • I just got a new phone and all my playlists are gone when I logged in and wondering what I need to do. I'm a premium member and it seems like all my stuff is missing when I logged in.
  • Joe
  • Community Legend
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Why can you only download playlists now?

I am so upset. Up until two days ago, I was able to download any song, but now Spotify only allows me to download songs that I have created a playlist for. I want to know why a change was made. I've already done some troubleshooting like reinstalling...

  • Newbie
  • I am so upset. Up until two days ago, I was able to download any song, but now Spotify only allows me to download songs that I have created a playlist for. I want to know why a change was made. I've ...
  • Joe
  • Community Legend
  • 1440 Views
  • 3 replies
  • 0 likes
  • 1440 Views
  • 3 replies
  • 0 likes

What happens to my playlists if I clear my cache

If I clear the cache on my cellphone, my playlists are also deleted if I enter in the computer for example? I mean, do they dissapear forever or just from my phone?

  • Newbie
  • If I clear the cache on my cellphone, my playlists are also deleted if I enter in the computer for example? I mean, do they dissapear forever or just from my phone?
  • Joe
  • Community Legend
  • 11963 Views
  • 1 replies
  • 0 likes
  • 11963 Views
  • 1 replies
  • 0 likes

Languange

Installed Spotify on a new phone but the language is on English. System language is Portuguese, already tried to unnistall and install the app (clearing the cache).

  • Newbie
  • Installed Spotify on a new phone but the language is on English. System language is Portuguese, already tried to unnistall and install the app (clearing the cache).
  • Joe
  • Community Legend
  • 333 Views
  • 1 replies
  • 0 likes
  • 333 Views
  • 1 replies
  • 0 likes

Solved!! Songs keep skipping whenever connected to Google Home and/or Chromecast

I have an LG G6, Google Home and Google Chromecast. Whenever I connect and play to my Google extensions, songs skip 1 second after another and I do not hear anything but they are playing on the app. When I play it directly from my phone it works prop...

  • Casual Listener
  • I have an LG G6, Google Home and Google Chromecast. Whenever I connect and play to my Google extensions, songs skip 1 second after another and I do not hear anything but they are playing on the app. ...
  • twongy
  • Casual Listener
  • 37115 Views
  • 12 replies
  • 6 likes
  • 37115 Views
  • 12 replies
  • 6 likes

Spotify doesn't start after installation - Sony Tablet S Android 4.0.3

Hi people, I have tried several times to install Spotify (the current version 8.4.39.673 from Play Store) on my Sony Tablet S running under Android 4.0.3. Each time I get a message that the app was succesfully installed but then when I try to run the...

  • Casual Listener
  • Hi people, I have tried several times to install Spotify (the current version 8.4.39.673 from Play Store) on my Sony Tablet S running under Android 4.0.3. Each time I get a message that the app ...
  • fcantarelli
  • Newbie
  • 629 Views
  • 4 replies
  • 0 likes
  • 629 Views
  • 4 replies
  • 0 likes

Huawei P8 lite audio cuts out playing spotify through car bluetooth

Hi, I have been having this trouble since some time ago and I apreciate it if somebody could give me an usefull advice about what to do.When I start playing spotify through bluetooth in my car, I have no problems in the first 30 minutes but after tha...

  • Casual Listener
  • Hi, I have been having this trouble since some time ago and I apreciate it if somebody could give me an usefull advice about what to do. When I start playing spotify through bluetooth in my car, I h...
  • Fvarela
  • Newbie
  • 986 Views
  • 5 replies
  • 0 likes
  • 986 Views
  • 5 replies
  • 0 likes

Solved!! Ford Sync does not recognize Spotify

Hi,I've updated Spotify yesterday to version 7.0.0.1369 armV7 on my Huawei P8 (Android 6.0.1) and since the Sync in my Ford Fiesta does Not recognize the app anymore. Any suggestion or should I Just wait for the next update?

  • Visitor
  • Hi, I've updated Spotify yesterday to version 7.0.0.1369 armV7 on my Huawei P8 (Android 6.0.1) and since the Sync in my Ford Fiesta does Not recognize the app anymore. Any suggestion or should I J...
  • yayanipondg
  • Newbie
  • 23008 Views
  • 65 replies
  • 4 likes
  • 23008 Views
  • 65 replies
  • 4 likes

Solved!! Spotify crashes on Android

Hi @all, i have a problem with the Spotify App on my smartphone (Huawei G510, Android 4.1.2). Since March 2014 this appeared. When i listen to music on Spotify, Spotify often crashes (no error message), it is just closed and within 30 seconds- 1 minu...

  • Regular
  • Hi @all,   i have a problem with the Spotify App on my smartphone (Huawei G510, Android 4.1.2). Since March 2014 this appeared. When i listen to music on Spotify, Spotify often crashes (no...
  • DeweyCarter
  • Newbie
  • 75869 Views
  • 19 replies
  • 0 likes
  • Spotify crashing Android
  • 75869 Views
  • 19 replies
  • 0 likes

Log in is not possible

I got a new phone and noe log in to my Account is not working. I changed my password already and downloaded the app again....did not help. Has someone an idea. Dont like to pay for no service but i cannot cancel the Payment either!!!

  • Newbie
  • I got a new phone and noe log in to my Account is not working. I changed my password already and downloaded the app again....did not help. Has someone an idea. Dont like to pay for no service but i c...
  • user-removed
  • Not applicable
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

No edit option to rearrange playlists! Driving me mad

I've read all the posts about the edit option on playlists but I don't have that option anywhere even if I follow the instructions from all the other posts. Driving me crazy! How do I fix it? I've deleted and reloaded the app. I have a razor phone. H...

  • Newbie
  • I've read all the posts about the edit option on playlists but I don't have that option anywhere even if I follow the instructions from all the other posts. Driving me crazy! How do I fix it? I've de...
  • 221 Views
  • 0 replies
  • 0 likes
  • 221 Views
  • 0 replies
  • 0 likes

Queue a playlist

Hi,I sometimes wish I could play a song and then queue a playlist behind it. Could I file this as a feature request?Thanks!Vincent

  • Newbie
  • Hi, I sometimes wish I could play a song and then queue a playlist behind it. Could I file this as a feature request? Thanks! Vincent
  • 196 Views
  • 0 replies
  • 0 likes
  • 196 Views
  • 0 replies
  • 0 likes

volume control when using Spotify Connect???

I am new to Spotify and testing it by using the Spotify app (version 8.4.32.623) on an Andriod tablet (os7) to control Spotify Connect on my Riva Arena speaker. I have a premium subscription. The only way I can find to control volume is to open the d...

  • Casual Listener
  • I am new to Spotify and testing it by using the Spotify app (version 8.4.32.623) on an Andriod tablet (os7) to control Spotify Connect on my Riva Arena speaker. I have a premium subscription. Th...
  • MiNiMaLiZz
  • Casual Listener
  • 8596 Views
  • 4 replies
  • 11 likes
  • 8596 Views
  • 4 replies
  • 11 likes

Downloaded music

Hi everybody, I've been a problem with my Spotify app on my device, when I open It there's no my downloaded music, can someone help me with that

  • Casual Listener
  • Hi everybody, I've been a problem with my Spotify app on my device, when I open It there's no my downloaded music, can someone help me with that
  • CzechFencer
  • Composer
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Solved!! Local Files do not sync at all

Hello, so I wanted to download a couple songs on my phone, and it doesn't work.It worked a couple of days ago, but now it doesn't work. I already read multiple threads about it but nothing worked. - Phone and PC are in the same network- UPnP is enabl...

  • Visitor
  • Hello,   so I wanted to download a couple songs on my phone, and it doesn't work. It worked a couple of days ago, but now it doesn't work.   I already read multiple threads about it bu...
  • user-removed
  • Not applicable
  • 940 Views
  • 1 replies
  • 0 likes
  • 940 Views
  • 1 replies
  • 0 likes