Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 59729 Views
  • 68 replies
  • 26 likes
  • 59729 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28292 Views
  • 5 replies
  • 0 likes
  • 28292 Views
  • 5 replies
  • 0 likes

Spotify not connecting to internet

PlanPremiumCountryUK DeviceMotorola G30 and a generic dell laptop (I don't know the model)Operating SystemWindows 10 and Android 12 My internet works for everything else such as youtube or discord, but on spotify when I try to do anything that requir...

  • Casual Listener
  •   Plan Premium Country UK   Device Motorola G30 and a generic dell laptop (I don't know the model) Operating System Windows 10 and Android 12   My internet works for everyth...
  • Rayyani
  • Casual Listener
  • 253 Views
  • 2 replies
  • 0 likes
  • 253 Views
  • 2 replies
  • 0 likes

check number of times I have listened to a song

Want to be able to see number of plays on individual songs.

  • Visitor
  • Want to be able to see number of plays on individual songs.
  • Amayy
  • Spotify Star
  • 2526 Views
  • 1 replies
  • 0 likes
  • 2526 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why I can't add a song multiple times in my Playlist now?

In past,I made playlist by using a song multiple times.When I was add that song there was an option that is"Add anyway".But now There's no option like this and I can't add a song multiple times in one playlist of mine.

  • Visitor
  • In past,I made playlist by using a song multiple times.When I was add that song there was an option that is"Add anyway".But now There's no option like this and I can't add a song multiple times in on...
  • Eni
  • Moderator
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify plays the wrong version of a song (Échame La Culpa)

PlanPremiumCountryFinland DeviceOnePlus 6T and PCOperating SystemAndroid and Windows 10 My Question or IssueRecently when I try to play the song "Échame La Culpa" by Luis Fonsi and Demi Lovato from the album "VIDA", the song that starts playing inste...

  • Visitor
  • Plan Premium Country Finland   Device OnePlus 6T and PC Operating System Android and Windows 10   My Question or Issue Recently when I try to play the song "Échame La Culpa" by L...
  • Joan
  • Moderator
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify controls in Google Maps frozen

PlanPremiumCountryThe Netherlands DeviceOppo Find X3 ProOperating SystemAndroid 13 App version 8.8.96.364 Since about 3 months, the Spotify controls in Google Maps navigation sometimes freeze. They seem to be stuck on the last song or podcast it reme...

  • Gig Goer
  •     Plan Premium Country The Netherlands  Device Oppo Find X3 Pro Operating System Android 13   App version 8.8.96.364   Since about 3 months, the Spotify contro...
  • MihailY
  • Moderator
  • 1728 Views
  • 19 replies
  • 0 likes
  • 1728 Views
  • 19 replies
  • 0 likes

Hi dear I have problem with price and payment

Hi dear have a nice day I'm from Iran and mony at iran is so so so low and I don't like lison the music without pay the money and the price is so expensive to me , we can't pay it because we are block , please give me way to go a right way Thank you

  • Visitor
  • Hi dear have a nice day I'm from Iran and mony at iran is so so so low and I don't like lison the music without pay the money and the price is so expensive to me , we can't pay it because we are bl...
  • kaworu_bloodpaw
  • Roadie
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Superuser Contribution How can I organise my podcasts by subject in folders.

I want to organize my podcasts by subjects. One folder to financial podcasts, news, health. It's very difficult to find a podcast in the middle of a big list. Is it possible to developed this change. It would be a great improvement

  • Visitor
  • I want to organize my podcasts by subjects. One folder to financial podcasts, news, health. It's very difficult to find a podcast in the middle of a big list. Is it possible to developed this change....
  • Yordan
  • Moderator
  • 2081 Views
  • 1 replies
  • 6 likes
  • 2081 Views
  • 1 replies
  • 6 likes

Superuser Contribution BitPerfect Audio

Hello... I'd like to know when Spotify will incorporate Android's new Audio system into their backend... Since now Android delivers files without resampling them to 48kHz... But the implementation in apps are left for the app developers so I'd like t...

  • Newbie
  • Hello... I'd like to know when Spotify will incorporate Android's new Audio system into their backend... Since now Android delivers files without resampling them to 48kHz... But the implementation in...
  • Yordan
  • Moderator
  • 642 Views
  • 1 replies
  • 0 likes
  • 642 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify is slow and not responsive on new adroid update

Plan Premium Country UK England Device Samsung Galaxy s21 Operating System Android My Question or Issue Spotify is not optimised for the latest version of android so it very slow and sluggish to load anything at the moment. It also just freezes so I ...

  • Visitor
  • Plan Premium Country UK England  Device Samsung Galaxy s21 Operating System  Android   My Question or Issue Spotify is not optimised for the latest version of andro...
  • ladybones
  • Newbie
  • 443 Views
  • 2 replies
  • 2 likes
  • 443 Views
  • 2 replies
  • 2 likes

App not working

Spotify app on Samsung S10 would load the app with the previously listened to song but wouldn't play music and couldn't navigate on the app. Deleted and reinstalled the app and now when I login it's stuck on the home screen with a blank screen and wo...

  • Casual Listener
  • Spotify app on Samsung S10 would load the app with the previously listened to song but wouldn't play music and couldn't navigate on the app. Deleted and reinstalled the app and now when I login it's ...
  • Elliotts104
  • Casual Listener
  • 313 Views
  • 2 replies
  • 0 likes
  • 313 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify link won't work

I saved 2 songs on Notion by copying and pasting a shared link from the app. After a few months, I tried to use the shared link, but it does nothing. The links only open the app, but don't play or show the song. I would appreciate any help finding th...

  • Visitor
  • I saved 2 songs on Notion by copying and pasting a shared link from the app. After a few months, I tried to use the shared link, but it does nothing. The links only open the app, but don't play or sh...
  • MihailY
  • Moderator
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify won't work properly on radio anymore with android car.

Sinds my one plus Nord 2 has updated to android 13, Spotify isn't working properly anymore on my radio. Can't see what I am playing, and sometimes it says there is something wrong with Spotify.Radio is new a pioneer SPH-DA250DAB

  • Casual Listener
  • Sinds my one plus Nord 2 has updated to android 13, Spotify isn't working properly anymore on my radio. Can't see what I am playing, and sometimes it says there is something wrong with Spotify. Ra...
  • Not applicable
  • 391 Views
  • 3 replies
  • 0 likes
  • 391 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify is asking me to buy premium to forward a song.

I tried to forward a song to listen to a specific part but then Spotify started to ask for premium and I tried again but it's still the same .

  • Visitor
  • I tried to forward a song to listen to a specific part but then Spotify started to ask for premium and I tried again but it's still the same .
  • Not applicable
  • 683 Views
  • 3 replies
  • 2 likes
  • 683 Views
  • 3 replies
  • 2 likes

Volume of tracks uneven

Hey all, fairly recent bug I've encountered. A lot of my songs are either very quiet incomparison or very loud. Leading to either not being able to hear anything or having a heart attack when the track changes. I'm using a Galaxy S4, I've tried unist...

  • Visitor
  • Hey all, fairly recent bug I've encountered.    A lot of my songs are either very quiet incomparison or very loud. Leading to either not being able to hear anything or having a heart atta...
  • Yearofthegoat
  • Casual Listener
  • 677 Views
  • 4 replies
  • 2 likes
  • 677 Views
  • 4 replies
  • 2 likes

Superuser Contribution Local file will randomly stop playing on my Bluetooth truck device

Android Pixel 6I have local files on my phone. If I connect it to my truck via Bluetooth it will sometimes play them fine. But sometimes if I get a notification, phone call, or just press pause on my truck and play on my phone it will randomly stop p...

  • Newbie
  • Android Pixel 6 I have local files on my phone. If I connect it to my truck via Bluetooth it will sometimes play them fine. But sometimes if I get a notification, phone call, or just press pause on ...
  • Joan
  • Moderator
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Cambiar ubicación

No puedo abrir la app, me sale que si estoy en el extranjero solo puedo usar la app durante 14 días.

  • Visitor
  • No puedo abrir la app, me sale que si estoy en el extranjero solo puedo usar la app durante 14 días.
  • Anyk17
  • Spotify Star
  • 3452 Views
  • 1 replies
  • 0 likes
  • 3452 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ist der Speicher und playlist von Premium Abo übertragbar?

Hallo hatte vertragswechsel und zudem ein neues Handy von Samsung S20 ultra auf S23 ultra. Doch meine Downloads und playlisten wurden nicht übertragen. Was kann ich da tun?

  • Visitor
  • Hallo hatte vertragswechsel und zudem ein neues Handy von Samsung S20 ultra auf S23 ultra. Doch meine Downloads und playlisten wurden nicht übertragen. Was kann ich da tun?
  • AlejaR
  • Moderator
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes