Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 62403 Views
  • 68 replies
  • 26 likes
  • 62403 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28531 Views
  • 5 replies
  • 0 likes
  • 28531 Views
  • 5 replies
  • 0 likes

Superuser Contribution Someone else using my account money is being taking out of my checking account numerous times 4 pymt

Someone else is using my account and money is being taking out of my Checking Account numerous times on monthly basis.

  • Newbie
  • Someone else is using my account and money is being taking out of my Checking Account numerous times on monthly basis.
  • user-removed
  • Not applicable
  • 380 Views
  • 1 replies
  • 0 likes
  • 380 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't find spotify in play store

Hi, I am in Romania and I have an OnePlus 5T. Yesterday Spotify became officialy available in Romania. I can't find it on the play store, and when I try to install it from the link, it says that it is incomplatible. What can I do??

  • Newbie
  • Hi, I am in Romania and I have an OnePlus 5T. Yesterday Spotify became officialy available in Romania. I can't find it on the play store, and when I try to install it from the link, it says that it i...
  • user-removed
  • Not applicable
  • 794 Views
  • 1 replies
  • 0 likes
  • 794 Views
  • 1 replies
  • 0 likes

Android sound quality

hi, I wasn't using Spotify for a while, now I have premium. I am mostly listening music on my Android phone. since I wasn't using it, equalizer settings has changed. its using my phone's equalizer. sound is so bass and weak. and i am using it offline...

  • Newbie
  • hi,   I wasn't using Spotify for a while, now I have premium. I am mostly listening music on my Android phone.   since I wasn't using it, equalizer settings has changed. its using my ph...
  • 357 Views
  • 0 replies
  • 0 likes
  • 357 Views
  • 0 replies
  • 0 likes

Android Auto Album Art

I'm using a Spotify on a Nexus 5X Android phone. When using Spotify with Android Auto in my 2016 Honda Civic, I noticed that the album art displays on the main touch screen when playing music but not on the music information screen on the dashboard (...

  • Casual Listener
  • I'm using a Spotify on a Nexus 5X Android phone. When using Spotify with Android Auto in my 2016 Honda Civic, I noticed that the album art displays on the main touch screen when playing music but not...
  • dannyhefc69
  • Regular
  • 2004 Views
  • 3 replies
  • 6 likes
  • 2004 Views
  • 3 replies
  • 6 likes

The song skips a couple seconds when I close or open the phone screen

Whenever I open or close the phone screen the song or ad skips a couple seconds. I uninstalled the app and reinstalled it and it still does this. It's been happening for a couple months.

  • Newbie
  • Whenever I open or close the phone screen the song or ad skips a couple seconds. I uninstalled the app and reinstalled it and it still does this. It's been happening for a couple months.
  • 325 Views
  • 0 replies
  • 1 likes
  • 325 Views
  • 0 replies
  • 1 likes

Music Cast Yamaha and spotify connect

I've seen previous posts about this problem but never any clear answers.Yesterday everything worked fine but today my spotify won't connect to any of my two Yamaha speakers (yas-306 and Wx-010) using Spotify connect.They both show up, but after 10 se...

  • Regular
  • I've seen previous posts about this problem but never any clear answers. Yesterday everything worked fine but today my spotify won't connect to any of my two Yamaha speakers (yas-306 and Wx-010) usi...
  • schoene
  • Casual Listener
  • 3798 Views
  • 5 replies
  • 1 likes
  • Connect
    musiccast
    wx-010
    Yamaha
    yas-306
  • 3798 Views
  • 5 replies
  • 1 likes

Wrong song info in my cars infotainment

Since a few updates ago my infotainment system in my car, a WV Tiguan 2015 mod. is constantly showing the previous song info in the car display. It starts with the correct song info, but when the next song starts, it still shows the previous song inf...

  • Regular
  • Since a few updates ago my infotainment system in my car, a WV Tiguan 2015 mod. is constantly showing the previous song info in the car display. It starts with the correct song info, but when the nex...
  • j-furenius
  • Regular
  • 1938 Views
  • 4 replies
  • 2 likes
  • 1938 Views
  • 4 replies
  • 2 likes

Login Screen flickering with colors

This is on Samsung Galaxy Amp 2 cricket phone. My eyes hurt and this color flickering makes me want to vomit. Please help. Is there any way to fix this? Seizure Warning:https://www.youtube.com/watch?v=_5nJFEIifeY&feature=youtu.be

  • Casual Listener
  • This is on Samsung Galaxy Amp 2 cricket phone.   My eyes hurt and this color flickering makes me want to vomit. Please help.   Is there any way to fix this?   Seizure Warning: h...
  • romeotomescu
  • Newbie
  • 2077 Views
  • 8 replies
  • 0 likes
  • 2077 Views
  • 8 replies
  • 0 likes

Spotify app doesnt work or respond after log in

HeyI have galaxy note 8.Downloaded Spotify, the log in screen is fine, but just after logging in it gets stuck. Shows nothing. After a while the system the app is not responding. Tried to uninstall and reinstall a few times. Wiped data. Logged in wit...

  • Visitor
  • Hey I have galaxy note 8. Downloaded Spotify, the log in screen is fine, but just after logging in it gets stuck. Shows nothing. After a while the system the app is not responding. Tried to uninsta...
  • 281 Views
  • 0 replies
  • 0 likes
  • 281 Views
  • 0 replies
  • 0 likes

Ads get stuck on screen

Relatively often, the upgrade to premium ads blow up in my face but then can't be closed, rendering the app useless. A restart fixes it. Here's a video.

  • Casual Listener
  • Relatively often, the upgrade to premium ads blow up in my face but then can't be closed, rendering the app useless. A restart fixes it. Here's a video.
  • 552 Views
  • 0 replies
  • 1 likes
  • 552 Views
  • 0 replies
  • 1 likes

Eliminar descarga automatica

Como hago para que cuando apenas tengo algo de memoria se me empiecen a descargar las canciones? Quiero cancelar la descarga automatica. Se puede? Sino me quedo sin memoria siempre

  • Newbie
  • Como hago para que cuando apenas tengo algo de memoria se me empiecen a descargar las canciones? Quiero cancelar la descarga automatica. Se puede? Sino me quedo sin memoria siempre
  • 16878 Views
  • 0 replies
  • 10 likes
  • 16878 Views
  • 0 replies
  • 10 likes

Spotify auto opens and starts playing when connected to bluetooth. Plz fix

How can i stop spotify from autostarting when it connects to bluetooth.However, even when I have closed it out and restarted my phone, Spotify automatically becomes the first thing playing even if I have previously been using a different program. It'...

  • Newbie
  • How can i stop spotify from autostarting when it connects to bluetooth. However, even when I have closed it out and restarted my phone, Spotify automatically becomes the first thing playing even if ...
  • Micronology
  • Newbie
  • 2093 Views
  • 1 replies
  • 11 likes
  • autoopen
    autoplay
    bluetooth
    no settings
  • 2093 Views
  • 1 replies
  • 11 likes

Unable to Hide Recently Played Artists

Hello, I'm trying to hide my recently played artists but I can't find any option in the Android preferences, I tried from the mac app as well but when I turn it off in the preferences it keeps turning on again everytime I open the app again. If someb...

  • Casual Listener
  • Hello,   I'm trying to hide my recently played artists but I can't find any option in the Android preferences, I tried from the mac app as well but when I turn it off in the preferen...
  • trock86
  • Casual Listener
  • 1423 Views
  • 2 replies
  • 0 likes
  • 1423 Views
  • 2 replies
  • 0 likes

Spotify using 1.8 gb of internal memory on Android marshmalloe

WTF??? My SD Card has all the Spotify Files on it, but a uninstall and reinstall of Spotify shows the App using 1.8 gb of internal memory. Can somebody explain this? I have read other threads but still am puzzled as to why this is happening. Thanks i...

  • Casual Listener
  • WTF??? My SD Card has all the Spotify Files on it, but a uninstall and reinstall of Spotify shows the App using 1.8 gb of internal memory. Can somebody explain this? I have read other threads but sti...
  • Nate900
  • Newbie
  • 29689 Views
  • 7 replies
  • 1 likes
  • 29689 Views
  • 7 replies
  • 1 likes

samsung tablet A behind the lyrics not working

I have a Samsung Tablet A with Pen and the Behind the Lyrics does not work/show on the tablet. I have uninstalled/reinstalled the app. I am sure i have picked a song that hast the lyrics (i see them on my phone app). I have checked my settings and th...

  • Casual Listener
  • I have a Samsung Tablet A  with Pen and the Behind the Lyrics does not work/show on the tablet.  I have uninstalled/reinstalled the app.  I am sure i have picked a song that hast the l...
  • 361 Views
  • 0 replies
  • 0 likes
  • 361 Views
  • 0 replies
  • 0 likes

Bug

Hii anyone also has the problem that sometime the song is played in full screen and sometime not?

  • Casual Listener
  • Hii anyone also has the problem that sometime the song is played in full screen and sometime not? 
  • 209 Views
  • 0 replies
  • 0 likes
  • 209 Views
  • 0 replies
  • 0 likes

Samsung s8 clear view cover controls

I've tried searching for this online, but haven't found anything.. On my samsung s8, with clear view cover, i'm not able to use spotify controls from the cover. I just updated android on it, so maybe that has something to do with it? I was able to us...

  • Casual Listener
  • I've tried searching for this online, but haven't found anything..   On my samsung s8, with clear view cover, i'm not able to use spotify controls from the cover. I just updated android o...
  • 581 Views
  • 0 replies
  • 0 likes
  • 581 Views
  • 0 replies
  • 0 likes