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Android

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Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 66381 Views
  • 68 replies
  • 26 likes
  • 66381 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28858 Views
  • 5 replies
  • 0 likes
  • 28858 Views
  • 5 replies
  • 0 likes

Benutzername oder Passwort falsch?!

Hallo zusammen,ich kann mich seit 2 Tagen nicht mehr in meine Spotify App einloggen.Im Web Browser funktioniert alles wie gewohnt.Das Passwort habe ich bereits mehrmals zurückgesetzt und das Smartphone wurde ebenfalls mehrfach neugestartet. Leider ke...

  • Casual Listener
  • Hallo zusammen, ich kann mich seit 2 Tagen nicht mehr in meine Spotify App einloggen. Im Web Browser funktioniert alles wie gewohnt. Das Passwort habe ich bereits mehrmals zurückgesetzt und das Sm...
  • Troll2
  • Newbie
  • 1698 Views
  • 2 replies
  • 0 likes
  • 1698 Views
  • 2 replies
  • 0 likes

Spotify tv android

Hi, i’ve got a tv Android 2018. In it there is Spotify that two week ago it worked but it’s about a week that skipe doesn’t work. Can anyone help me ?

  • Casual Listener
  • Hi, i’ve got a tv Android 2018. In it there is Spotify that two week ago it worked but it’s about a week that skipe doesn’t work. Can anyone help me ? 
  • marcellomendo02
  • Casual Listener
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

cannot log in

hey. I can not access my spotify account in the app because of wrong username / email and password. but when I try to log in on the web, user name and password are not wrong. anyone can help me? thanks

  • Newbie
  • hey. I can not access my spotify account in the app because of wrong username / email and password. but when I try to log in on the web, user name and password are not wrong. anyone can help me?...
  • cyp86
  • Newbie
  • 661 Views
  • 1 replies
  • 1 likes
  • 661 Views
  • 1 replies
  • 1 likes

Online

I'm online but when I go to search for music it says I'm offline. Can anyone help. Looked in support and did the steps and nothing has worked.

  • Newbie
  • I'm online but when I go to search for music it says I'm offline. Can anyone help. Looked in support and did the steps and nothing has worked. 
  • HouseOfPain99
  • Casual Listener
  • 417 Views
  • 2 replies
  • 0 likes
  • 417 Views
  • 2 replies
  • 0 likes

Download Quality changes when starting download

Hey everyone,I got a problem with downloading my playlists. I set the download quality to extreme but everytime after i start downloading the quality setting has reset when I take another look on it. I changed it again to extreme but it always resets...

  • Newbie
  • Hey everyone, I got a problem with downloading my playlists. I set the download quality to extreme but everytime after i start downloading the quality setting has reset when I take another look on i...
  • 824 Views
  • 0 replies
  • 0 likes
  • 824 Views
  • 0 replies
  • 0 likes

App blocked by office net

Hi to all!Now I'm using free Spotify version, but I should want to have premium version .I have just one question.I can't use Spotify app when I work, because it's blocked(firewall o something like that).There is a way to use web version from my andr...

  • Newbie
  • Hi to all! Now I'm using free Spotify version, but I should want to have premium version . I have just one question. I  can't use Spotify app  when I work, because it's blocked(firewall ...
  • user-removed
  • Not applicable
  • 432 Views
  • 1 replies
  • 0 likes
  • 432 Views
  • 1 replies
  • 0 likes

Add friends from smartphone-app

Hello. I've searched on the web but didn't find the answer: how can I add a friend directly from my smartphone? Thanks a lot

  • Casual Listener
  • Hello. I've searched on the web but didn't find the answer: how can I add a friend directly from my smartphone? Thanks a lot
  • jor_m
  • Newbie
  • 1013 Views
  • 3 replies
  • 0 likes
  • 1013 Views
  • 3 replies
  • 0 likes

me faltan opciones en spotify android

no se si es porque en el movil son opciones premium pero ni tengo ninguna radio ni daily mix solo puedo buscar canciones sueltas y playists ni siquiera puedo acceder a las canciones gueradadas ni otras opciones de la cuenta y lo tengo actualizado en ...

  • Newbie
  • no se si es porque en el movil son opciones premium pero ni tengo ninguna radio ni daily mix solo puedo buscar canciones sueltas y playists ni siquiera puedo acceder a las canciones gueradadas ni otr...
  • 351 Views
  • 0 replies
  • 0 likes
  • 351 Views
  • 0 replies
  • 0 likes

Cannot log in

I went to use use Spotify over the weekend but somehow been logged out of my account, went to log in and got error email/password not recognised. I have deleted and installed the app a few times, changed my password and still not able to access throu...

  • Newbie
  • I went to use use Spotify over the weekend but somehow been logged out of my account, went to log in and got error email/password not recognised.   I have deleted and installed the app a few t...
  • 249 Views
  • 0 replies
  • 0 likes
  • 249 Views
  • 0 replies
  • 0 likes

Cannot login into my account

Cannot login into my account even if my credentials are correct, it always shows that my credentials are incorrect.

  • Newbie
  • Cannot login into my account even if my credentials are correct, it always shows that my credentials are incorrect.
  • 236 Views
  • 0 replies
  • 0 likes
  • 236 Views
  • 0 replies
  • 0 likes

Cannot delete greyed out song from my own playlist

So one of the songs I saved on my personal playlist became unavailable, but it doesn't give me the option to remove it. I can remove it from my library, but it's still in my playlist. I've seen other similar issues to this, but none of them were solv...

  • Music Fan
  • So one of the songs I saved on my personal playlist became unavailable, but it doesn't give me the option to remove it. I can remove it from my library, but it's still in my playlist. I've seen other...
  • 738 Views
  • 0 replies
  • 0 likes
  • 738 Views
  • 0 replies
  • 0 likes

Icon

icon disappeared from Android screen, what i do?

  • Newbie
  • icon disappeared from Android screen, what i do?
  • user-removed
  • Not applicable
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Music limit?

Why is there no option to set a save ( music ) sound limit like on the iphone so it dont give hearing problems

  • Newbie
  • Why is there no option to set a save ( music ) sound limit like on the iphone so it dont give hearing problems 
  • 263 Views
  • 0 replies
  • 0 likes
  • 263 Views
  • 0 replies
  • 0 likes

New Android update?

Hi!Can someone care to explain what happened to the app in the recent update or something. It has gone from okay app to looking like a cheap iOS ripoff on an android phone. Is this how its supposed to look from now on?

  • Regular
  • Hi! Can someone care to explain what happened to the app in the recent update or something. It has gone from okay app to looking like a cheap iOS ripoff on an android phone. Is this how its suppos...
  • DanBone
  • Newbie
  • 2635 Views
  • 9 replies
  • 1 likes
  • 2635 Views
  • 9 replies
  • 1 likes

Problem with Premium service

Un mese fa ho sottoscritto l'abbonamento a Spotify Premium, pochi giorni fa e avvenuto il pagamento del servizioPoco dopo mi e arrivata un E-mail con scritto che c'era un problema. Ho disinstallato e reinstallato l'app, effettuato l'accesso ma non fu...

  • Newbie
  • Un mese fa ho sottoscritto l'abbonamento a Spotify Premium, pochi giorni fa e avvenuto il pagamento del servizio Poco dopo mi e arrivata un E-mail con scritto che c'era un problema. Ho disinstallato...
  • 218 Views
  • 0 replies
  • 0 likes
  • 218 Views
  • 0 replies
  • 0 likes

I cannot log in although my username and password are correct

Everytime I try to log in it kicks me out and brings me back to the log in sceen instantly. My password and username are correct... I have tried multiple times I also tried undownloading and redownloading the app put to no avail. I have tried resetti...

  • Casual Listener
  • Everytime I try to log in it kicks me out and brings me back to the log in sceen instantly. My password and username are correct... I have tried multiple times I also tried undownloading and redownlo...
  • Jessiqwa
  • Casual Listener
  • 486 Views
  • 2 replies
  • 1 likes
  • 486 Views
  • 2 replies
  • 1 likes

Problema offline

Buenas,Hace poco migre desde iOS a Android, y dentro de mis Apps imprescindibles esta Spotify, de la cual tengo premium y uso -generalmente- offline. Todo bien, pues lo hacia en iOS, pero ultimamente me ha ocurrido que cuando quiero oir musica, la se...

  • Newbie
  • Buenas, Hace poco migre desde iOS a Android, y dentro de mis Apps imprescindibles esta Spotify, de la cual tengo premium y uso -generalmente- offline.   Todo bien, pues lo hacia en iOS, pero ...
  • 220 Views
  • 0 replies
  • 0 likes
  • 220 Views
  • 0 replies
  • 0 likes

30 min of ad-free music isn't working

This issue, although claimed to have been solved, still exists. Very often, I listen to the ad which says will give you 30 mins of ad-free music afterwards and then before 20 mins has passed I get another ad. Sometimes I will get an ad after just one...

  • Casual Listener
  • This issue, although claimed to have been solved, still exists. Very often, I listen to the ad which says will give you 30 mins of ad-free music afterwards and then before 20 mins has passed I get an...
  • 578 Views
  • 0 replies
  • 0 likes
  • 578 Views
  • 0 replies
  • 0 likes

can't login

I can't login, I was changed my password but it's not work

  • Newbie
  • I can't login, I was changed my password but it's not work
  • alidemirtas
  • Newbie
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

No ads?

I've been using Spotify since around December, and I've been enjoying it thus far. However, I have noticed that I'm getting no ads. I'm not using any third-party software to block this, at least to my knowledge. Perhaps my phone has built-in software...

  • Casual Listener
  • I've been using Spotify since around December, and I've been enjoying it thus far. However, I have noticed that I'm getting no ads. I'm not using any third-party software to block this, at least to m...
  • MercuriusM
  • Casual Listener
  • 2595 Views
  • 1 replies
  • 1 likes
  • 2595 Views
  • 1 replies
  • 1 likes