Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 46520 Views
  • 66 replies
  • 25 likes
  • 46520 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 879775 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 879775 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26841 Views
  • 4 replies
  • 0 likes
  • 26841 Views
  • 4 replies
  • 0 likes

Lost music

I've had Spotify years now. Never had a drama. Now i go into a playlist that only had 60 songs in it. And i can only visibly see 9 or so. Yet the playlist still states 60 songs in this one playlist. What could cause this? I've tried hitting the downl...

  • Newbie
  • I've had Spotify years now.  Never had a drama.  Now i go into a playlist that only had 60 songs in it.  And i can only visibly see 9 or so.  Yet the playlist still states 60 song...
  • 296 Views
  • 0 replies
  • 0 likes
  • 296 Views
  • 0 replies
  • 0 likes

Doesn't play the next song :(

Everytime I play spotify, it doesn't play the next song after one ends. It happens when I'm on the app but my phone is off and when I'm not on the app but still using my phone. It makes me go to the app and leave the phone on so it would continuously...

  • Newbie
  • Everytime I play spotify, it doesn't play the next song after one ends. It happens when I'm on the app but my phone is off and when I'm not on the app but still using my phone. It makes me go to the ...
  • 301 Views
  • 0 replies
  • 0 likes
  • 301 Views
  • 0 replies
  • 0 likes

Keeps moving music from SD to internal storage

Spotify keeps moving music from my 64 GB SD card (with plenty of room) to my internal storage. I am able to move the music back to SD, but after a few days or sometimes or even hours, the music moves back to internal storage. I have had no other prob...

  • Newbie
  • Spotify keeps moving music from my 64 GB SD card (with plenty of room) to my internal storage. I am able to move the music back to SD, but after a few days or sometimes or even hours, the music moves...
  • phan_times
  • Community Legend
  • 5007 Views
  • 4 replies
  • 9 likes
  • 5007 Views
  • 4 replies
  • 9 likes

Problemas con spotify en un dispositivo google cast

Al reproducir mi musica al dispositivo google cast luego de un rato, al llegar a la cancion numero 100 de 111 que tiene la playlist se pararon las canciones y volvio a la primera cancion como si se hubieran escuchado todas las canciones, pero no, fal...

  • Newbie
  • Al reproducir mi musica al dispositivo google cast luego de un rato, al llegar a la cancion numero 100 de 111 que tiene la playlist se pararon las canciones y volvio a la primera cancion como si se h...
  • 336 Views
  • 0 replies
  • 0 likes
  • 336 Views
  • 0 replies
  • 0 likes

How to remove podcasts from the home screen

Every time I open the app, the top row, which used to be my Daily Mixes, now has several podcasts with what I consider to be rude, offensive, and inappropriate content. Podcasts with names like The Prude and the Pornstar, Guys We F****d, **bleep** Wi...

  • Casual Listener
  • Every time I open the app, the top row, which used to be my Daily Mixes, now has several podcasts with what I consider to be rude, offensive, and inappropriate content. Podcasts with names like The P...
  • Ihatepodcasts
  • Casual Listener
  • 23575 Views
  • 1 replies
  • 117 likes
  • 23575 Views
  • 1 replies
  • 117 likes

Solved!! ''We're experiencing a problem please try again''

So yeah I downloaded spotify (again..). The problem is that I can't log in with my phone which is runned by android (Oh the joy and laughter) for it keeps giving me this error message ''We're experiencing a problem please try again'' and I did try ag...

  • Casual Listener
  • So yeah I downloaded spotify (again..). The problem is that I can't log in with my phone which is runned by android (Oh the joy and laughter) for it keeps giving me this error message ''We're experie...
  • trick--trouble
  • Newbie
  • 21242 Views
  • 21 replies
  • 1 likes
  • 21242 Views
  • 21 replies
  • 1 likes

Remote control to Samsung galaxy s8

Hi, I'm having trouble remote controlling spotify on my phone from the comouter.So if i start playing a song on my phone, i can change song and such from the computer no problem, but if i pause the music from the computer i can't start it up again wi...

  • Newbie
  • Hi, I'm having trouble remote controlling spotify on my phone from the comouter. So if i start playing a song on my phone, i can change song and such from the computer no problem, but if i...
  • 572 Views
  • 0 replies
  • 0 likes
  • 572 Views
  • 0 replies
  • 0 likes

Spotify connect problems, need to reinstall to fix it each time

I use spotify connect (not chromecast) to play audio on my stereo via my android TV. I recently switched to an android phone, now regularly the option to stream to the spotify connect tv disappears, this can be fixed by removing the spofity app and r...

  • Newbie
  • I use spotify connect (not chromecast) to play audio on my stereo via my android TV. I recently switched to an android phone, now regularly the option to stream to the spotify connect tv disappears, ...
  • 533 Views
  • 0 replies
  • 2 likes
  • 533 Views
  • 0 replies
  • 2 likes

Listened Songs

Hello, In playlist, I want to see songs which I listened before.Are there any solution for iti

  • Newbie
  • Hello,  In playlist, I want to see songs which I listened before.Are there any solution for iti 
  • 267 Views
  • 0 replies
  • 0 likes
  • 267 Views
  • 0 replies
  • 0 likes

Song stop playing between the 9-10 first seconds

Hi, I've been a premium member for a while, but recently I've had a problem with streaming songs on my device. The song often stop playing between 0:09 - 0:11. This will occur when I streaming through package data. Could somebody tell me what's going...

  • Newbie
  • Hi, I've been a premium member for a while, but recently I've had a problem with streaming songs on my device. The song often stop playing between 0:09 - 0:11. This will occur when I streaming throug...
  • 463 Views
  • 0 replies
  • 0 likes
  • 463 Views
  • 0 replies
  • 0 likes

Solved!! Sound Quality

So I love Spotify but my device is lacking in sound quality. My iPod still surpasses my phone with Spotify premium. The bass doesn't feel the same through my sound system etc. It's not the settings on the sound system. They have never changed and don...

  • Regular
  • So I love Spotify but my device is lacking in sound quality. My iPod still surpasses my phone with Spotify premium. The bass doesn't feel the same through my sound system etc. It's not the settings o...
  • songassistant
  • Composer
  • 3607 Views
  • 16 replies
  • 0 likes
  • 3607 Views
  • 16 replies
  • 0 likes

Podcast episodes not up to date

Hi, I've noticed that the podcast episodes are not up to date. In several of the shows they appear to be several episodes behind. The newer episodes are available on other podcast managers. Is there a licensing issue or is there a way to force it to ...

  • Casual Listener
  • Hi,   I've noticed that the podcast episodes are not up to date. In several of the shows they appear to be several episodes behind. The newer episodes are available on other podcast managers. ...
  • nategreen333
  • Casual Listener
  • 2522 Views
  • 2 replies
  • 10 likes
  • podcast
    Podcasts
  • 2522 Views
  • 2 replies
  • 10 likes

Solved!! Can't save music

I have avaible 17GB of free space and It shows error, no more space... I have latest version of app. Xiaomi Redmi Note 4 Qualcomm

  • Casual Listener
  • I have avaible 17GB of free space and It shows error, no more space... I have latest version of app.   Xiaomi Redmi Note 4 Qualcomm
  • caszriel
  • Composer
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes

Songs play 2 seconds and stop/get stuck

I have a free account for Spotify and since a week I started to have some issues playing my playlist on my smartphone (Android 6.0 - last spotify version installed) From time to time, every two or three songs, a song plays only 2 seconds and get stuc...

  • Casual Listener
  • I have a free account for Spotify and since a week I started to have some issues playing my playlist on my smartphone (Android 6.0 - last spotify version installed)   From time to time, every ...
  • caszriel
  • Composer
  • 1239 Views
  • 3 replies
  • 0 likes
  • 1239 Views
  • 3 replies
  • 0 likes

Spotify switches to someone else's music

Was driving home from work today listening to Spotify on Android through my car speakers via bluetooth, and for 5 - 10 minutes, my playlist kept switching over to someone else's music. Every time I manually switched back to my playlist, it lasted for...

  • Casual Listener
  • Was driving home from work today listening to Spotify on Android through my car speakers via bluetooth, and for 5 - 10 minutes, my playlist kept switching over to someone else's music. Every time I m...
  • caszriel
  • Composer
  • 575 Views
  • 4 replies
  • 0 likes
  • 575 Views
  • 4 replies
  • 0 likes

Songs stop playing at start or end of song

I use spotify family on xiaomi redmi 4 android phone. Dutch subscription living in China. Many songs (not all) stop playing in on or off line mode, extreme quality, on my downloaded songs, albums or playlists. Every time it happens i need to press 'n...

  • Newbie
  • I use spotify family on xiaomi redmi 4 android phone. Dutch subscription living in China. Many songs (not all) stop playing in on or off line mode, extreme quality, on my downloaded songs, albums or ...
  • 406 Views
  • 0 replies
  • 0 likes
  • 406 Views
  • 0 replies
  • 0 likes

Android Wear 2.0 app crashes phone app

When I select the Spotify app on my Moto 360 Sport, it crashes the app if it is running on my phone. I can control the music from the watch once the phone app is playing, but I can't launch Spotify from my watch. The phone is an LG G6. The watch app ...

  • Newbie
  • When I select the Spotify app on my Moto 360 Sport, it crashes the app if it is running on my phone. I can control the music from the watch once the phone app is playing, but I can't launch Spotify f...
  • Pressoholic
  • Newbie
  • 2060 Views
  • 5 replies
  • 3 likes
  • Android
    Android 7.0
    Android App
    Android LG G6
    android wear
    Android wear spotify app
    Android wearables
  • 2060 Views
  • 5 replies
  • 3 likes

Spotify notification bar

There is usually that little bar on my notifications that allows me to change the song without going into app and now it is gone. Does anyone how to get it back?

  • Casual Listener
  • There is usually that little bar on my notifications that allows me to change the song without going into app and now it is gone. Does anyone how to get it back?
  • phan_times
  • Community Legend
  • 901 Views
  • 1 replies
  • 0 likes
  • 901 Views
  • 1 replies
  • 0 likes

Solved!! Improving Radio Station.

How the heck can I manually add artists or tracks to a Radio station? I really want to customize a radio station. I have an HTC One Max and use the spotify app for it, and I also use Windows Client. I have windows 7. Any help would be appreciated. I ...

  • Casual Listener
  • How the heck can I manually add artists or tracks to a Radio station? I really want to customize a radio station. I have an HTC One Max and use the spotify app for it, and I also use Windows Client. ...
  • Mojaman
  • Casual Listener
  • 3423 Views
  • 8 replies
  • 0 likes
  • 3423 Views
  • 8 replies
  • 0 likes

Shuffle Wiedergabe stoppt

Hallo, ich nutze Spotify Premium und habe mir mehrere Playlists angelegt. Zur Wiedergabe nutze ich meistens die Shuffle-Funktion. Dies hat auch immer funktioniert. Seit einigen Wochen stoppt die Wiedergabe jedoch ploetzlich. Es werden mehrere Songs g...

  • Casual Listener
  • Hallo,   ich nutze Spotify Premium und habe mir mehrere Playlists angelegt. Zur Wiedergabe nutze ich meistens die Shuffle-Funktion.  Dies hat auch immer funktioniert.   Seit einige...
  • Schimpfle
  • Casual Listener
  • 5037 Views
  • 3 replies
  • 1 likes
  • 5037 Views
  • 3 replies
  • 1 likes