Help - Android

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy
Spotify Star
2023-07-11 7:43:36 PM
2024-10-15 5:23:53 PM
jt120
Regular
51276 Views
66 replies
25 likes

51276 Views
66 replies
25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

Daniel
Community Legend
2014-09-11 11:47:34 AM
2014-10-29 11:18:30 AM
Daniel
Community Legend
881811 Views
11 replies
51 likes
Android
Guide
Troubleshooting

881811 Views
11 replies
51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

Plaguedoctor
Casual Listener
2020-03-30 2:54:13 AM
2024-08-21 3:01:30 PM
shahn321
Casual Listener
27359 Views
4 replies
0 likes

27359 Views
4 replies
0 likes

Can't log in

Since this morning I got this new flashy window, that tells me to sign up or log into my account. Problem is Spotify tells me everyone that I should check my connection, altough I'm connected via WiFi/ mobile data.... both ways don't work.

Justkadding
Casual Listener
Since this morning I got this new flashy window, that tells me to sign up or log into my account. Problem is Spotify tells me everyone that I should check my connection, altough I'm connected via WiF...
2017-10-06 8:26:04 PM
2018-01-23 6:51:19 AM
Justkadding
Casual Listener
440 Views
2 replies
0 likes

440 Views
2 replies
0 likes

no descarga en sd en tablet android 4.2.2

estimados tengo el problema que no encuentro como no descarga en la memoria externa sd en tablet android 4.2.2

maidana12345
Newbie
estimados tengo el problema que no encuentro como no descarga en la memoria externa sd en tablet android 4.2.2
2018-01-23 3:39:34 AM
318 Views
0 replies
0 likes

318 Views
0 replies
0 likes

SD PROBLEMS HUAWEY P8

I have a HUAWEY P8 LITE and a 16 GB de Card. When i save and download music works but if i download 5 songs at The same time and after put The offline Mode this songs dosnt play. Im crazy, i erase The cache, reinstall The app and try another sd but a...

rokpata
Newbie
I have a HUAWEY P8 LITE and a 16 GB de Card. When i save and download music works but if i download 5 songs at The same time and after put The offline Mode this songs dosnt play. Im crazy, i erase Th...
2018-01-22 12:40:51 AM
237 Views
0 replies
0 likes

237 Views
0 replies
0 likes

Putting my downloaded songs on micro sd card

Hi,I have a storage problem on my phone and only have 5gb to use for apps etc. So I use my 4gb micro sd card for extra space. But I can't put my downloaded content and songs in my sd-card. I've read this topic to do this>your library>settings>storage...

MitchelKamper
Newbie
Hi, I have a storage problem on my phone and only have 5gb to use for apps etc. So I use my 4gb micro sd card for extra space. But I can't put my downloaded content and songs in my sd-card. I've rea...
2018-01-22 11:55:50 PM
450 Views
0 replies
0 likes

450 Views
0 replies
0 likes

Local files grey/unplayable

For the last few days I have not been able to download and play local files on my phone.I have local files on my pc which I have placed in my playlists which I have downloaded on my phone (Samsung Galaxy S7) and it have been working until a few days ...

Mattone99
Regular
For the last few days I have not been able to download and play local files on my phone. I have local files on my pc which I have placed in my playlists which I have downloaded on my phone (Samsung ...
2018-01-22 7:14:05 PM
2018-01-22 7:51:12 PM
Joe
Community Legend
430 Views
1 replies
0 likes

430 Views
1 replies
0 likes

Solved!! Problems with Spotify on Android phone

I have Spotify on my Computer and I can also use on my Ipad. However, although it is uploaded onto my Android phone (Motorola) although it looks like music is playing, there is no sound. However, the sound is coming out of my computer. How can I get ...

Patti7
Newbie
I have Spotify on my Computer and I can also use on my Ipad. However, although it is uploaded onto my Android phone (Motorola) although it looks like music is playing, there is no sound. ...
2018-01-20 6:28:26 PM
2018-01-22 5:29:58 PM
Joe
Community Legend
529 Views
1 replies
0 likes

529 Views
1 replies
0 likes

Spotify's stocking when screen is offline

Hello together,I am using spotify premium on my Samsung s6 and since I have Premium (again, therefore and in between there wasn't this problem), Spotify is lagging/stocking in it's playing (even in downloaded playlists) as soon as my screen ja on sta...

Johannaju
Newbie
Hello together, I am using spotify premium on my Samsung s6 and since I have Premium (again, therefore and in between there wasn't this problem), Spotify is lagging/stocking in it's playing (even in...
2018-01-21 2:03:49 PM
2018-01-22 5:15:19 PM
Joe
Community Legend
397 Views
1 replies
0 likes

397 Views
1 replies
0 likes

i cant log in !

hello people ! today i was trying to login on my accout but i cant it says "we see you are in another country go to the site and tell us where you are " so i go to the website but it doenst appears where i can say wich country i am

lopxer
Newbie
hello people ! today i was trying to login on my accout but i cant it says "we see you are in another country go to the site and tell us where you are " so i go to the website but it doe...
2018-01-21 10:44:00 PM
2018-01-22 5:06:42 PM
Joe
Community Legend
442 Views
1 replies
0 likes

442 Views
1 replies
0 likes

New phone

I recently got a new phone and it was a Samsung instead of Apple and I downloaded spotify but it deleed every download I've had since I've gotten premium and it won' let me save anything

Annoyed111111
Newbie
I recently got a new phone and it was a Samsung instead of Apple and I downloaded spotify but it deleed every download I've had since I've gotten premium and it won' let me save anything
2018-01-21 10:46:27 PM
2018-01-22 5:05:22 PM
Joe
Community Legend
350 Views
1 replies
0 likes

350 Views
1 replies
0 likes

Download without saving album?

Is there a way to download or for downloaded songs to remain after un-liking/un-saving album?I enjoy searching for what to listen through artists as well on desktop as on android, and having to save albums to download them really annoys me as saving ...

Kuyosakee
Regular
Is there a way to download or for downloaded songs to remain after un-liking/un-saving album? I enjoy searching for what to listen through artists as well on desktop as on android, and havin...
2018-01-21 12:58:21 AM
2018-01-22 4:59:46 PM
Joe
Community Legend
1049 Views
1 replies
0 likes

1049 Views
1 replies
0 likes

Reihenfolge der Songs innerhalb der Playlist ändern

Ich kann die Lieder in meiner Playlist in meiner app nicht verschieben. Wenn man auf benutzerdefiniertes Sortieren klickt bleibt die Reihenfolge dieselbe wie bei kürzlich hinzugefügt und ich habe auch nicht die möglichkeit die Lieder zu verschieben

Pia123
Newbie
Ich kann die Lieder in meiner Playlist in meiner app nicht verschieben. Wenn man auf benutzerdefiniertes Sortieren klickt bleibt die Reihenfolge dieselbe wie bei kürzlich hinzugefügt und ich habe auc...
2017-01-09 11:10:52 PM
2018-01-22 4:43:09 PM
mr-propane
Casual Listener
75693 Views
8 replies
8 likes

75693 Views
8 replies
8 likes

I have an Android phone and my Spotify music keeps stopping. It's very annoying. Why does it do this

My Spotify music keeps stopping 4 to 6 times every song. What is the problem? Please advice before I cancel. Pete.

Petemelendez63
Newbie
My Spotify music keeps stopping 4 to 6 times every song. What is the problem? Please advice before I cancel. Pete.
2018-01-22 12:13:01 PM
2018-01-22 4:28:57 PM
Joe
Community Legend
1647 Views
5 replies
0 likes

1647 Views
5 replies
0 likes

Spotify in car

Is there any way I can connect my OnePlus5t to my car? I have tried a normal usb cable and my car would not recognise my phone. I was looking into aux cables and bluetooth adapters but neither seem to let me use my steering wheel controls to change s...

L_lawliet1993
Newbie
Is there any way I can connect my OnePlus5t to my car? I have tried a normal usb cable and my car would not recognise my phone. I was looking into aux cables and bluetooth adapters but neither seem t...
2018-01-22 1:49:33 PM
263 Views
0 replies
0 likes

263 Views
0 replies
0 likes

Transfer offline files to new device

Dear costumer service,The offline songs are stored under com.spotify.music/files/...I copied it to my new device, installed and logged in to spotify on my new device but no offline sogns are shown.I'm a pro user, so why i have to download the songs e...

Mandl87
Newbie
Dear costumer service, The offline songs are stored under com.spotify.music/files/... I copied it to my new device, installed and logged in to spotify on my new device but no offline sogns are ...
2017-06-27 12:42:31 PM
2018-01-22 12:17:34 PM
mightgodeezer
Newbie
7792 Views
2 replies
5 likes

7792 Views
2 replies
5 likes

Bluetooth

When I listen to Spotify through Bluetooth, the song title doesn't show on the display in my car. It worked fine for a while. I've also lost the use of the controls to skip songs etc on my media stalk in the car. Any help? Thanks

Benwilson87
Newbie
When I listen to Spotify through Bluetooth, the song title doesn't show on the display in my car. It worked fine for a while. I've also lost the use of the controls to skip songs etc on my media stal...
2018-01-22 10:27:21 AM
264 Views
0 replies
0 likes

264 Views
0 replies
0 likes

Thinking of cancelling. Bass disappears after a call.

Thinking of cancelling. I bought a Huawei P10 Lite recently and updated the phone and the Spotify app. If I get or make a call, the bass completely disappears. It will only come back if I send a WhatsApp, text or email. It will also come back on if I...

garethjohnmills
Casual Listener
Thinking of cancelling. I bought a Huawei P10 Lite recently and updated the phone and the Spotify app. If I get or make a call, the bass completely disappears. It will only come back if I send a What...
2017-12-16 1:01:27 PM
2018-01-22 8:44:25 AM
garethjohnmills
Casual Listener
340 Views
1 replies
0 likes

340 Views
1 replies
0 likes

Solved!! Lyrics/beat changed in song

I listen to "The Race" by Tay-K a lot, and as of a week or so ago, the song on Spotify seemingly changed. The beat is somewhat different and there is no ad libs like "skrrt!" in the background. If you play Spotify's version alongside the Youtube vers...

Bullfrog
Casual Listener
I listen to "The Race" by Tay-K a lot, and as of a week or so ago, the song on Spotify seemingly changed. The beat is somewhat different and there is no ad libs like "skrrt!" in the background. If yo...
2018-01-21 6:41:37 AM
2018-01-22 6:36:52 AM
otk3
Newbie
1832 Views
2 replies
0 likes

1832 Views
2 replies
0 likes

Shared songs won't open

when a friend shares a song with me via link about half the time it won't open and I get an error message saying that the song is not available. I can still find the song on my own, I just can't open it through the link.

SmolSnekQueen
Newbie
when a friend shares a song with me via link about half the time it won't open and I get an error message saying that the song is not available. I can still find the song on my own, I just can't open...
2018-01-22 6:01:27 AM
343 Views
0 replies
0 likes

343 Views
0 replies
0 likes

Spotify wouldn't play on my car stereo

I couldn't play Spotify through my car stereo after getting a new phone. Turned out I could only have one device connected to my car for audio (and 4 for calls) so I deleted all other devices (as not needed and can pair again if I do) and when I conn...

Ronanpflynn
Newbie
I couldn't play Spotify through my car stereo after getting a new phone. Turned out I could only have one device connected to my car for audio (and 4 for calls) so I deleted all other devices (as not...
2018-01-21 4:12:33 PM
306 Views
0 replies
0 likes

306 Views
0 replies
0 likes

Very high consumption of cell data since January

Hi! This month I noticed (when I received a message from the service provider that the consumption was exceeded), that Spotify used much more cell data in the background than before. I have not changed the way and habits I use Spotify, and I know my ...

angelopetrozza
Newbie
Hi! This month I noticed (when I received a message from the service provider that the consumption was exceeded), that Spotify used much more cell data in the background than before. I ...
2018-01-21 2:26:22 PM
360 Views
0 replies
0 likes

360 Views
0 replies
0 likes

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