Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 50881 Views
  • 66 replies
  • 25 likes
  • 50881 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 881515 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 881515 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 27282 Views
  • 4 replies
  • 0 likes
  • 27282 Views
  • 4 replies
  • 0 likes

Android Volume Too Low with Wired Headphones

This is a long-standing issue with no viable solution, so I'd appreciate some attention. The volume output from the Spotify app on Android is far lower than other apps like Youtube, Pandora, or Podcast Addict on my phone. Please provide a solution so...

  • Casual Listener
  • This is a long-standing issue with no viable solution, so I'd appreciate some attention. The volume output from the Spotify app on Android is far lower than other apps like Youtube, Pandora, or Podca...
  • 1283 Views
  • 0 replies
  • 0 likes
  • Android
    headphones
    volume
  • 1283 Views
  • 0 replies
  • 0 likes

Solved!! New phone now i can't adjust the stream and download quality

I have spotify premium and on my old phone i had everything downloaded on the highest quality but now with my new phone it says not available right now. What do i do?

  • Newbie
  • I have spotify premium and on my old phone i had everything downloaded on the highest quality but now with my new phone it says not available right now. What do i do?
  • Joe
  • Community Legend
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Freezing, taking minutes to load, search function not workable due to slowness

Spotify has been essentially unusable for the last 4 months. I am considering cancelling my membership. I've seen the countless forum posts on the same issue. Spotify takes up to 5 minutes to load. The search function takes so long to load up that it...

  • Newbie
  • Spotify has been essentially unusable for the last 4 months. I am considering cancelling my membership. I've seen the countless forum posts on the same issue. Spotify takes up to 5 minutes to load. T...
  • Joe
  • Community Legend
  • 681 Views
  • 1 replies
  • 0 likes
  • 681 Views
  • 1 replies
  • 0 likes

Suggested songs

Why is it that when I make a playlist with the songs I like it won't let me just pick a song to play it shuffles through them all and please mostly suggested songs related to an artist or a song that I have on my list?

  • Newbie
  • Why is it that when I make a playlist with the songs I like it won't let me just pick a song to play it shuffles through them all and please mostly suggested songs related to an artist or a song that...
  • Joe
  • Community Legend
  • 281 Views
  • 1 replies
  • 0 likes
  • 281 Views
  • 1 replies
  • 0 likes

Solved!! Not my music in my Playlist

How can I get rid of the songs that are added by Spotify? I don't like them and want just songs there that I added.

  • Newbie
  • How can I get rid of the songs that are added by Spotify? I don't like them and want just songs there that I added.
  • Joe
  • Community Legend
  • 290 Views
  • 1 replies
  • 0 likes
  • 290 Views
  • 1 replies
  • 0 likes

Playlist will restart efter every song

I have had this problem for a few months now. I got my stereo system hooked up to my tv and playing music through my chromecast.But 1/3 of times when listening to music, whenever I select a number from my quite large playlists, after the song finishe...

  • Newbie
  • I have had this problem for a few months now. I got my stereo system hooked up to my tv and playing music through my chromecast. But 1/3 of times when listening to music, whenever I select a number ...
  • 336 Views
  • 0 replies
  • 1 likes
  • 336 Views
  • 0 replies
  • 1 likes

Special look on Christmas

It's not a problem that I want advice on, but it's a help for someone who remembers the special look of 2014. Do you want to have a special look at Spotify at Christmas? What is it in the picture? Animated snowflakes. The new version does not allow i...

  • Roadie
  • It's not a problem that I want advice on, but it's a help for someone who remembers the special look of 2014. Do you want to have a special look at Spotify at Christmas? What is it in the picture? An...
  • 222 Views
  • 0 replies
  • 0 likes
  • 222 Views
  • 0 replies
  • 0 likes

Solved!! I cannot play the song I select

Hi, this may sound like a very simple thing. I received a link from someone to a Spotify song. I installed it (android), singed up, and it shows me an album. But I can't play the one song I am interested in.Next I selected the song and added to a new...

  • Newbie
  • Hi, this may sound like a very simple thing.  I received a link from someone to a Spotify song. I installed it (android), singed up, and it shows me an album. But I can't play the one song I am...
  • Joe
  • Community Legend
  • 920 Views
  • 1 replies
  • 0 likes
  • 920 Views
  • 1 replies
  • 0 likes

Solved!! EQ turns off randomly

EDIT: I have changed device since andno problems on S6, also seems one of the updates back in the day fixed it for me Hi There I've been having problems with Spotify on my Galaxy S4, EQ randomly turns off and quality goes really bad as i always tweak...

  • Regular
  • EDIT: I have changed device since andno problems on S6, also seems one of the updates back in the day fixed it for me   Hi There   I've been having problems with Spotify on my Galaxy S4...
  • jhulz07
  • Casual Listener
  • 36480 Views
  • 67 replies
  • 4 likes
  • 36480 Views
  • 67 replies
  • 4 likes

Spotify jumps to playlists I didn't select

I've had some problems with Spotify lately...When I select a playlist, somehow strange things happen. Either the song ends in about 30 seconds and a new one starts, or Spotify starts playing a list which is not even in my favourites. I have reinstall...

  • Newbie
  • I've had some problems with Spotify lately... When I select a playlist, somehow strange things happen. Either the song ends in about 30 seconds and a new one starts, or Spotify starts playing a list...
  • 4749
  • Newbie
  • 583 Views
  • 1 replies
  • 0 likes
  • 583 Views
  • 1 replies
  • 0 likes

Why did my Spotify download a playlist without permission? What does this mean for my 3,333 limit?

I charged my Note 8 and went back to it to answer a text and saw that my entire playlist was downloaded onto my phone without my permission. I checked everywhere to see how it happened, but it all says that I must have swiped the download button. Thi...

  • Newbie
  • I charged my Note 8 and went back to it to answer a text and saw that my entire playlist was downloaded onto my phone without my permission. I checked everywhere to see how it happened, but it all sa...
  • 884 Views
  • 0 replies
  • 0 likes
  • downloaded without permission
    how many do I have left to download
    random download of playlist
  • 884 Views
  • 0 replies
  • 0 likes

Ayuda con el volumen!

Cada que se reproduce una canción, a los dos segundos se baja el volumen. Tengo spotify premium, por que pasa esto?

  • Newbie
  • Cada que se reproduce una canción, a los dos segundos se baja el volumen. Tengo spotify premium, por que pasa esto?
  • juan84
  • Newbie
  • 11873 Views
  • 7 replies
  • 2 likes
  • 11873 Views
  • 7 replies
  • 2 likes

Harder to find songs on premium

I recently upgraded to premium, but noticed everything is more in a "you know how exactly all the music you like" layout. With free I was able to go through songs, like or dislike them as they started in the middle, and the screen for adding songs to...

  • Newbie
  • I recently upgraded to premium, but noticed everything is more in a "you know how exactly all the music you like" layout. With free I was able to go through songs, like or dislike them as they starte...
  • 250 Views
  • 0 replies
  • 0 likes
  • 250 Views
  • 0 replies
  • 0 likes

Playing music over bluetooth won't work...

That's right... i just tried connecting my Huawei Honor 8 (to be specific) to my cars radio thingy through bluetooth and i couldn't play/hear any songs. Do i need to download all the songs so that they work in offline mode? That's what i'm guessing a...

  • Regular
  • That's right... i just tried connecting my Huawei Honor 8 (to be specific) to my cars radio thingy through bluetooth and i couldn't play/hear any songs. Do i need to download all the songs so that th...
  • 400 Views
  • 0 replies
  • 0 likes
  • 400 Views
  • 0 replies
  • 0 likes

Consumed way too much data

Hi,I was listening to spotify on mobile quite a lot, and in extreme quality, but suddently, last few days it consumed around 24GB of data. My mobile says its mostly in background.(mention that it did not happen the previos month with the same setting...

  • Newbie
  • Hi, I was listening to spotify on mobile quite a lot, and in extreme quality, but suddently, last few days it consumed around 24GB of data. My mobile says its mostly in background.(mention that it...
  • Pepito_Pinon
  • Newbie
  • 471 Views
  • 2 replies
  • 2 likes
  • 471 Views
  • 2 replies
  • 2 likes

Album Artwork issues

On my Wileyfox Swift (Nougat 7.1.2) the album artwork that gets shown on the lock screen always has a bit of it cut off as though the artwork is unable to fit the dimensions of the screen.

Screenshot_20171215-162124.png
  • Casual Listener
  • On my Wileyfox Swift (Nougat 7.1.2) the album artwork that gets shown on the lock screen always has a bit of it cut off as though the artwork is unable to fit the dimensions of the screen.
  • 324 Views
  • 0 replies
  • 0 likes
  • 324 Views
  • 0 replies
  • 0 likes

Wifi enabled automatically

Hi! Since the last update, 8.4.31.723, Spotify enables automatically the WiFi and keeps it enabled (it can be viewed in the battery stats) while the app is in background. Any fix to solve this?

  • Newbie
  • Hi!   Since the last update, 8.4.31.723, Spotify enables automatically the WiFi and keeps it enabled (it can be viewed in the battery stats) while the app is in background.   Any fix to...
  • 239 Views
  • 0 replies
  • 0 likes
  • 239 Views
  • 0 replies
  • 0 likes

Album Artwork Not Fully Showing

On my Wileyfox Swift (Android version Nougat 7.1.2) on the lock screen it shows the album artwork for the album that is currently playing but it never shows it fully as it always cuts of a bit of the image off for some reason.

Screenshot_20171215-162124.png
  • Casual Listener
  • On my Wileyfox Swift (Android version Nougat 7.1.2) on the lock screen it shows the album artwork for the album that is currently playing but it never shows it fully as it always cuts of a bit of the...
  • 242 Views
  • 0 replies
  • 0 likes
  • 242 Views
  • 0 replies
  • 0 likes

Problems logging in to my account

Hi there,I have a premium account. Unfortunately, I cannot log in to my Spotify account via my mobile phone (Android Samsung Galaxy S4 Mini) for days. After entering my e-mail address and password, it says "You are offline" even though I am connected...

  • Casual Listener
  • Hi there, I have a premium account. Unfortunately, I cannot log in to my Spotify account via my mobile phone (Android Samsung Galaxy S4 Mini) for days. After entering my e-mail address and passwor...
  • 176 Views
  • 0 replies
  • 0 likes
  • 176 Views
  • 0 replies
  • 0 likes

Spotify Continuously Removes Offline Playlists

This has been happening for the last 3 or 4 months (after years of Premium with no issues). Ive tried all of the troubleshooting steps described in earlier posts (Removing app completely and reinstalling, removing approved offline devices, re-seating...

  • Newbie
  • This has been happening for the last 3 or 4 months (after years of Premium with no issues).  Ive tried all of the troubleshooting steps described in earlier posts (Removing app completely and re...
  • 463 Views
  • 0 replies
  • 0 likes
  • 463 Views
  • 0 replies
  • 0 likes