Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 66392 Views
  • 68 replies
  • 26 likes
  • 66392 Views
  • 68 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 28860 Views
  • 5 replies
  • 0 likes
  • 28860 Views
  • 5 replies
  • 0 likes

Manual apk link

Need the link to download the Android spotify manual . Google play does not allow me to download .

  • Casual Listener
  • Need the link to download the Android spotify manual . Google play does not allow me to download . 
  • Romeo_Oscar
  • Casual Listener
  • 7189 Views
  • 1 replies
  • 1 likes
  • 7189 Views
  • 1 replies
  • 1 likes

Solved!! Premium + Z3 dual = impossible to download playlist

I have sony z3 dual. I go to setting>sync phone and choose to enable it. If I switch available offline in playlist they told me enable internet connection. I have internet connection on and it's also possible to stream playlist. What do you think? Th...

  • Casual Listener
  • I have sony z3 dual. I go to setting>sync phone and choose to enable it. If I switch available offline in playlist they told me enable internet connection. I have internet connection on and ...
  • user-removed
  • Not applicable
  • 1536 Views
  • 7 replies
  • 0 likes
  • 1536 Views
  • 7 replies
  • 0 likes

Terrible app usability.

Hi guys, So I've been using Spotify for about a year now. It used to work fine, but the last few months it's driving me crazy. This is on my Samsung S5. The faults: - when opening the app I just get a black screen sometimes. - when I select one of my...

  • Casual Listener
  • Hi guys,   So I've been using Spotify for about a year now. It used to work fine, but the last few months it's driving me crazy. This is on my Samsung S5.    The faults:  &nb...
  • Mc-bonio
  • Casual Listener
  • 881 Views
  • 3 replies
  • 1 likes
  • 881 Views
  • 3 replies
  • 1 likes

Strorage options missing

After updating, my storage options are gone. I used to be able to go into Library/settings and at the bottom choose the option to store the music on my external SD card so it wouldn't take up all the phones space. There is only a delete cache setting...

  • Casual Listener
  • After updating,  my storage options are gone.  I used to be able to go into Library/settings and at the bottom choose the option to store the music on my external SD card so it wouldn't tak...
  • Zeiiiiigler
  • Casual Listener
  • 688 Views
  • 3 replies
  • 0 likes
  • 688 Views
  • 3 replies
  • 0 likes

Play Spotify Only on zone 2 with Yamaha MusicCast

I borrow this question from the Yamha facebook support page(read below) because I have the exact same problem with the android Spotify App. So my question is if there is a solution to make Spotify Connect to recognice my Zone 2 on Yamha RX-V679 as a ...

  • Regular
  • I borrow this question from the Yamha facebook support page(read below) because I have the exact same problem with the android Spotify App. So my question is if there is a solution to make Spotify Co...
  • Jlaruffa
  • Newbie
  • 16369 Views
  • 2 replies
  • 14 likes
  • 16369 Views
  • 2 replies
  • 14 likes

Deleting cache

I got a new SD card yesterday and I can't switch my content into it. I've tried deleting the cache but it just logs me out and when I log back in all of my downloads are still there.

  • Newbie
  • I got a new SD card yesterday and I can't switch my content into it. I've tried deleting the cache but it just logs me out and when I log back in all of my downloads are still there. 
  • 402 Views
  • 0 replies
  • 0 likes
  • 402 Views
  • 0 replies
  • 0 likes

Equalizer options sets during song

I like everything about the equalizer settings on my Samsung Galaxy S5 Active except the way the setting activates. On edited equalizer settings, each song starts the way they normally sound, and the sound changes one second in the song, causing a so...

  • Newbie
  • I like everything about the equalizer settings on my Samsung Galaxy S5 Active except the way the setting activates. On edited equalizer settings, each song starts the way they normally sound, and the...
  • 369 Views
  • 0 replies
  • 0 likes
  • 369 Views
  • 0 replies
  • 0 likes

Megas per hour in extreme quality

I recently switched to Premium.Before with the free I used the app a lot in the mobile, and more or less it was about 200 Mb per hour of data consumption (using 3 / 4G).Now with the premium, I prefer to put it in extreme quality in the configuration ...

  • Newbie
  • I recently switched to Premium. Before with the free I used the app a lot in the mobile, and more or less it was about 200 Mb per hour of data consumption (using 3 / 4G). Now with the premium, I pr...
  • 288 Views
  • 0 replies
  • 0 likes
  • 288 Views
  • 0 replies
  • 0 likes

Unable to install Spotify on a Wiko Freddy (Marshmallow-6.0)

Hi, I have troubles installing Android app on a Wiko Freddy with Marshmallow-6.0.On Play Store, the installation crashes after download phase, rebooting the device (nothing seems to be installed after this, nor there seem to be any Spotify files in t...

  • Newbie
  • Hi, I have troubles installing Android app on a Wiko Freddy with Marshmallow-6.0. On Play Store, the installation crashes after download phase, rebooting the device (nothing seems to be installed af...
  • Joe
  • Community Legend
  • 562 Views
  • 1 replies
  • 1 likes
  • 562 Views
  • 1 replies
  • 1 likes

Solved!! Deleting app data

Hi, I'm new and I haven't seen any answers to this. If I'm wrong then please point me in the right direction. Anyways, I am a non-premium user and recently have been annoyed that Spotify is using about 3gb of my phone storage. After a bit of digging ...

  • Casual Listener
  • Hi,   I'm new and I haven't seen any answers to this. If I'm wrong then please point me in the right direction.   Anyways, I am a non-premium user and recently have been annoyed that Sp...
  • The_Arbiter
  • Casual Listener
  • 7539 Views
  • 2 replies
  • 0 likes
  • 7539 Views
  • 2 replies
  • 0 likes

The app keeps turnng off

Hello,I have had Spotify premium on my phone for about three months now and nothing happened, but today I wanted to open the app and it just instantly turned off. I tried to uninstall it and then install it again but t doesnt work and it keeps turnin...

  • Newbie
  • Hello, I have had Spotify premium on my phone for about three months now and nothing happened, but today I wanted to open the app and it just instantly turned off. I tried to uninstall it and then i...
  • Joe
  • Community Legend
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

Are there any alternative Spotify clients for Android 6.0?

The official app crashes all the time, and has done so for over 2 years now since i got this phone. I have given up the hope that the next spotify update will fix these issues, and i'm looking for an alternative client for Android 6.0. Thanks. [EDIT:...

  • Music Fan
  • The official app crashes all the time, and has done so for over 2 years now since i got this phone. I have given up the hope that the next spotify update will fix these issues, and i'm looking for an...
  • turbolego
  • Music Fan
  • 7615 Views
  • 2 replies
  • 0 likes
  • Alternative
    Android 6.0
    Client
    marshmallow
  • 7615 Views
  • 2 replies
  • 0 likes

Samsung Gear Sport online music

I'm thinking of getting the sport, but want to know if the spotify app works (the online shuffle parts) if I don't have a premium spotify account. I don't need to download the playlists or songs, just wanna play on Wi-Fi.Also, for this function to wo...

  • Newbie
  • I'm thinking of getting the sport, but want to know if the spotify app works (the online shuffle parts) if I don't have a premium spotify account. I don't need to download the playlists or songs, jus...
  • Lars13
  • Regular
  • 753 Views
  • 2 replies
  • 0 likes
  • 753 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't change settings in app

Hello guys, please help i buy new phone, i have installed Spotify app, but in setting is almost every option grey and i can't change anything. It seem blocked somehow, but i dont know where to look. On previous phone was everything OK.

  • Newbie
  • Hello guys, please help i buy new phone, i have installed Spotify app, but in setting is almost every option grey and i can't change anything. It seem blocked somehow, but i dont know where to look. ...
  • Joe
  • Community Legend
  • 10506 Views
  • 3 replies
  • 2 likes
  • 10506 Views
  • 3 replies
  • 2 likes

My music will not sace or download to my phone

Since yesterday my app cleared all my saved and downloaded music. Im on wifi whenever i have the app on. I dont understand why this like this. Im about to cancel my subscription.

  • Newbie
  • Since yesterday my app cleared all my saved and downloaded music. Im on wifi whenever i have the app on. I dont understand why this like this. Im about to cancel my subscription. 
  • 199 Views
  • 0 replies
  • 0 likes
  • 199 Views
  • 0 replies
  • 0 likes

Mobile app causing desktop app to constantly pause.

For about a week now I have had the issue described above where I will be listening to spotify on my desktop and it randomly pauses. It has gotten to the point now where i cannot even listen for 10 seconds without it pausing. I have determined that i...

  • Newbie
  • For about a week now I have had the issue described above where I will be listening to spotify on my desktop and it randomly pauses. It has gotten to the point now where i cannot even listen for 10 s...
  • 241 Views
  • 0 replies
  • 0 likes
  • 241 Views
  • 0 replies
  • 0 likes

Nexus 7 2013 not detecting USB drive

Hi, So today I tried to plugin my usb drive so I could put my Spotify songs onto it since I am running low on device storage, but Spotify wont detect it even though I can browse to it on the Nexus 7 2013.Now I have tried this exact drive in a OnePlus...

  • Music Fan
  • Hi, So today I tried to plugin my usb drive so I could put my Spotify songs onto it since I am running low on device storage, but Spotify wont detect it even though I can browse to it on the Nexus 7 ...
  • stevenascott
  • Music Fan
  • 2137 Views
  • 8 replies
  • 0 likes
  • 2137 Views
  • 8 replies
  • 0 likes

No more "save to sd card" option

For around some months, being premium, I've been saving my songs to sd card, since the option was there and my phone only had 1gb free left. Yesterday, I found myself suddenly logged out of spotify, not being able to log in. When I got home, I did ge...

  • Newbie
  • For around some months, being premium, I've been saving my songs to sd card, since the option was there and my phone only had 1gb free left. Yesterday, I found myself suddenly logged out of spotify, ...
  • 313 Views
  • 0 replies
  • 0 likes
  • 313 Views
  • 0 replies
  • 0 likes

Spotify doesn't work after adv

My spotify doesn't work after an adv of Hertz. I've to wait the spot (where nothing is showed, just the time bar) and then nothing happens. When i clic on random button it says that i need the premium version

  • Newbie
  • My spotify doesn't work after an adv of Hertz. I've to wait the spot (where nothing is showed, just the time bar) and then nothing happens. When i clic on random button it says that i need the premiu...
  • azle_brimstone
  • Newbie
  • 370 Views
  • 1 replies
  • 3 likes
  • 370 Views
  • 1 replies
  • 3 likes

Cant access premium on new Samsung S8

Got a new samsung s8 phone and cannot acess my spotify premium and my playlist i have rest my password 2 times already to make sure i dont have a duplicate account and still cannot get premium to work on my new phone i have tried logging out of my ol...

  • Visitor
  • Got a new samsung s8 phone and cannot acess my spotify premium and my playlist i have rest my password 2 times already to make sure i dont have a duplicate account and still cannot get premium to wor...
  • Joe
  • Community Legend
  • 426 Views
  • 1 replies
  • 0 likes
  • 426 Views
  • 1 replies
  • 0 likes