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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43243 Views
  • 66 replies
  • 25 likes
  • 43243 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878432 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878432 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26504 Views
  • 4 replies
  • 0 likes
  • 26504 Views
  • 4 replies
  • 0 likes

Huawei m3

Hi, i have a huawei m3 7 and Spotify works like i'm using a smartphone: i can't skip tracks as i wish. Any solutions?Thanks

  • Newbie
  • Hi, i have a huawei m3 7 and Spotify works like i'm using a smartphone: i can't skip tracks as i wish. Any solutions? Thanks  
  • Joe
  • Community Legend
  • 487 Views
  • 1 replies
  • 0 likes
  • 487 Views
  • 1 replies
  • 0 likes

Pausing multiple times in a song

Spotify app pauses multiple times. I cannot play a song all they way through. It pauses 2 orn3 times. I have rebooted my phone, I have updated the app, and I and uninstalled and reinstalled. Please help its supper annoying.

  • Newbie
  • Spotify app pauses multiple times. I cannot play a song all they way through. It pauses 2 orn3 times. I have rebooted my phone, I have updated the app, and I and uninstalled and reinstalled. Please h...
  • Joe
  • Community Legend
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Can`t log in

Recently I logged out of my account while being offline which I usually don´t do. Then I tried to log in again but received the message : You have to be online to be able to connect to Spotify.Since then it is impossible to log in again on my Android...

  • Visitor
  • Recently I logged out of my account while being offline which I usually don´t do. Then I tried to log in again but received the message : You have to be online to be able to connect to Spotify. Sinc...
  • Joe
  • Community Legend
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Android Mobile App: Playlist Folders?

On My iPodI made them here, desktopHello, I was wondering if someone could check something for me on the official Android Spotify mobile app. On my current device, an Apple iPod, playlist folders that I make on my desktop app will also show up. Would...

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  • Regular
  •   On My iPod I made them here, desktopHello, I was wondering if someone could check something for me on the official Android Spotify mobile app. On my current device, an Apple iPod, playlist...
  • 793 Views
  • 0 replies
  • 0 likes
  • Android
    differences
    folders
    iOS
    Mobile
    playlist folders
    Playlists
    Spotify mobile
  • 793 Views
  • 0 replies
  • 0 likes

Superuser Contribution Storage location on Samsung S7e.

Hello, I'm about to switch if I don't find any solution for this issue, that I have had for almost a year.On Spotify, I have selected the storage location to external memory card. I gave the app the rights to access the external storage.I tried every...

  • Casual Listener
  • Hello,   I'm about to switch if I don't find any solution for this issue, that I have had for almost a year. On Spotify, I have selected the storage location to external memory card. I gave&n...
  • gaspardmasy
  • Casual Listener
  • 441 Views
  • 2 replies
  • 0 likes
  • 441 Views
  • 2 replies
  • 0 likes

[HOW TO] Troubleshooting - Clear application data on Android

Many times an application may cause issues on a phone. This may not necessarily be the fault of the specific application, but more likely the data has become corrupt by the system. The first step whenever troubleshooting an Android application is to ...

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  • Community Legend
  • Many times an application may cause issues on a phone. This may not necessarily be the fault of the specific application, but more likely the data has become corrupt by the system. The first step whe...
  • Joe
  • Community Legend
  • 11919 Views
  • 3 replies
  • 2 likes
  • Android
    Tutorial
  • 11919 Views
  • 3 replies
  • 2 likes

Why does search require two clicks in Android?

It's not a huge deal but it drives me nuts just because it seems so ergonomically ridiculous. I click on the magnifying glass icon at the bottom of the app screen and the search bar appears at the top of the app screen. Then I have to click on the se...

  • Casual Listener
  • It's not a huge deal but it drives me nuts just because it seems so ergonomically ridiculous. I click on the magnifying glass icon at the bottom of the app screen and the search bar appears at the to...
  • 274 Views
  • 0 replies
  • 0 likes
  • 274 Views
  • 0 replies
  • 0 likes

Can't play music

I've bought a premium account but can not play music

  • Casual Listener
  • I've bought a premium account but can not play music
  • 250 Views
  • 0 replies
  • 0 likes
  • 250 Views
  • 0 replies
  • 0 likes

Cracking and pops when playing

Hi everyone! Problem with my Galaxy s6 here. Whenever you play songs, there is this annoying "crack" or "pop" sound (kind of like static). Dunno what to do! I tried uninstalling the app, reinstalling it clean and nothing. I disabled all sound enhance...

  • Newbie
  • Hi everyone! Problem with my Galaxy s6 here. Whenever you play songs, there is this annoying "crack" or "pop" sound (kind of like static). Dunno what to do!  I tried uninstalling the app, reins...
  • 288 Views
  • 0 replies
  • 0 likes
  • 288 Views
  • 0 replies
  • 0 likes

Spotify Connect - Multiple Speakers/Devices

Hello Spotify keeps deleting my music saying I'm using a max amount of devices. I only use my phone and I deleted it off my two functioning computers and also the third computer is broke so I can't use it at all. How can I fix this. I want to listen ...

  • Newbie
  • Hello Spotify keeps deleting my music saying I'm using a max amount of devices. I only use my phone and I deleted it off my two functioning computers and also the third computer is broke so I can't u...
  • Luke
  • Spotify Star
  • 390 Views
  • 1 replies
  • 0 likes
  • 390 Views
  • 1 replies
  • 0 likes

Album Art Pionner car radio

Me gustaría saber cómo lograr que se muestren las ilustraciones de las canciones en Spotify como lo hace Pandora.... Es posible?

  • Newbie
  • Me gustaría saber cómo lograr que se muestren las ilustraciones de las canciones en Spotify como lo hace Pandora.... Es posible?
  • 254 Views
  • 0 replies
  • 0 likes
  • 254 Views
  • 0 replies
  • 0 likes

Offline Musik Android

Hallo,wie finde ich heraus, welche Musikstücke ich offline auf meinem Android habe?Ich möchte mir alle Offline verfügbaren Daten anzeigen lassen? Habe lediglich die Funktion Cache leeren gefunden; das würde alles löschen - oder?Löschen möchte ich ggf...

  • Casual Listener
  • Hallo, wie finde ich heraus, welche Musikstücke ich offline auf meinem Android habe? Ich möchte mir alle Offline verfügbaren Daten anzeigen lassen?   Habe lediglich die Funktion Cache leeren...
  • 249 Views
  • 0 replies
  • 0 likes
  • 249 Views
  • 0 replies
  • 0 likes

Solved!! My playlist won't play on Premium

Hello there, A playlist that I have put together cannot play on my Android 7.0 phone (LG V20). All the songs are greyed out, and the only thing I can do with them is "Remove from playlist". I have recently performed a hard reset on my phone, and the ...

  • Casual Listener
  • Hello there,   A playlist that I have put together cannot play on my Android 7.0 phone (LG V20). All the songs are greyed out, and the only thing I can do with them is "Remove from playlist". ...
  • IguanaSetup
  • Community Legend
  • 1209 Views
  • 3 replies
  • 0 likes
  • 1209 Views
  • 3 replies
  • 0 likes

Solved!! Music stops after a few songs

Hi community, I'm using the latest version of Spotify on a Xiaomi Redmi 4A device android v 6.0.1 The music stops playing after two or three songs, not sure why. This is especially annoying every time I go for a run as I have to stop and fiddle aroun...

  • Casual Listener
  • Hi community,   I'm using the latest version of Spotify on a Xiaomi Redmi 4A device android v 6.0.1   The music stops playing after two or three songs, not sure why. This is especially ...
  • Chanoir
  • Casual Listener
  • 2264 Views
  • 2 replies
  • 0 likes
  • 2264 Views
  • 2 replies
  • 0 likes

Android app won't open

A few days ago the app on my Sony Xperia 5 closed while playing, and since then it refuses to even open. Have tried uninstalling and reinstalling several times to no avail. Premium works fine on my PC, but I can't use it at all on my phone.

  • Newbie
  • A few days ago the app on my Sony Xperia 5 closed while playing, and since then it refuses to even open. Have tried uninstalling and reinstalling several times to no avail. Premium works fine on my P...
  • 217 Views
  • 0 replies
  • 0 likes
  • 217 Views
  • 0 replies
  • 0 likes

Turkish Student Premium got my money still not Premium

I did pay for my premium they charged for the premium its been a over 10 days and I'm still not premium and there are no cancel button that I can get my money back either Support does not answer me All I've got is Survey E-mail from support@spotify.c...

  • Visitor
  • I did pay for my premium they charged for the premium its been a over 10 days and I'm still not premium and there are no cancel button that I can get my money back either Support does not answer me A...
  • 234 Views
  • 0 replies
  • 0 likes
  • 234 Views
  • 0 replies
  • 0 likes

Spotify se cierra cuando entro a un juego

Hola! A alguno de ustedes no les paso que estan escuchando música en Spotify y entran a un juego un ejemplo: Clash Royale, y que al cabo de un minuto Spotify se cierra así como si nada?Si alguien tiene una solución por favor que me lo diga :v

  • Newbie
  • Hola!   A alguno de ustedes no les paso que estan escuchando música en Spotify y entran a un juego un ejemplo: Clash Royale, y que al cabo de un minuto Spotify se cierra así como si nada? Si ...
  • 911 Views
  • 0 replies
  • 0 likes
  • 911 Views
  • 0 replies
  • 0 likes

[Android] App uses a lot of background data although background data is restricted

I already ticked the "Resctrict background data" box for the Spoitfy app (as seen in the screenshot) some months ago.But the app still uses more than 150MB background data and I only listen to downloaded playlist when I'm on mobile data. How is this ...

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  • Regular
  •     I already ticked the "Resctrict background data" box for the Spoitfy app (as seen in the screenshot) some months ago. But the app still uses more than 150MB background data and I onl...
  • 310 Views
  • 0 replies
  • 0 likes
  • 310 Views
  • 0 replies
  • 0 likes

Select a song

Hi, I am having trouble selecting a specific song from my playlist. Everytime I click on it the shuffle button wiggles...also when on an artist it only lets play via shuffle...It used to let me select a specific song to play before my free trial.

  • Newbie
  • Hi, I am having trouble selecting a specific song from my playlist. Everytime I click on it the shuffle button wiggles...also when on an artist it only lets play via shuffle...It used to let me selec...
  • Joe
  • Community Legend
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Solved!! Offline on android

I was racking up excess data limits when playing premium spotify on samsung. So I tried offline then after a while I looked out. Now when I try to log back in it says I am offline and I have to connect. Hit the connect button and I get a blank screen...

  • Casual Listener
  • I was racking up excess data limits when playing premium spotify on samsung. So I tried offline then after a while I looked out. Now when I try to log back in it says I am offline and I have to conne...
  • Joe
  • Community Legend
  • 536 Views
  • 3 replies
  • 0 likes
  • 536 Views
  • 3 replies
  • 0 likes