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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43191 Views
  • 66 replies
  • 25 likes
  • 43191 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878395 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878395 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26491 Views
  • 4 replies
  • 0 likes
  • 26491 Views
  • 4 replies
  • 0 likes

Worst app on android

Spotify must have really skimped on coders. Worst UI, worst app Ive ever used on android. Whoever got paid to make this code should be ashamed

  • Newbie
  • Spotify must have really skimped on coders. Worst UI, worst app Ive ever used on android. Whoever got paid to make this code should be ashamed
  • 332 Views
  • 0 replies
  • 2 likes
  • 332 Views
  • 0 replies
  • 2 likes

Downloaded playlists that update automatically / effect on song limit

I have several playlists downloaded that have 50-100 songs in them, and they are updated weekly or frequently. When the downloaded lists are updated with new songs, will my Android automatically download the new, updated list as Spotify updates it? I...

  • Newbie
  • I have several playlists downloaded that have 50-100 songs in them, and they are updated weekly or frequently. When the downloaded lists are updated with new songs, will my Android automatically down...
  • Shred00
  • Gig Goer
  • 13185 Views
  • 5 replies
  • 6 likes
  • 13185 Views
  • 5 replies
  • 6 likes

Spotify Connect doesnt work anymore

Dear community,I really need your help.I used to have an iPhone 5 and connected it to a marantz SR 6007.Spotify connect worked perfectly fine.Now I got a Samsung galaxy s8.I just can't get it to work with the marantz receiver.I have the newest firmwa...

  • Casual Listener
  • Dear community, I really need your help.I used to have an iPhone 5 and connected it to a marantz SR 6007.Spotify connect worked perfectly fine.Now I got a Samsung galaxy s8.I just can't get it to wo...
  • maartenspot
  • Newbie
  • 417 Views
  • 3 replies
  • 0 likes
  • 417 Views
  • 3 replies
  • 0 likes

Solved!! graphics android issue

I’m using a Samsung galaxy s8+ and the text on my app it’s blurred.Anyone knows how to fix it? Regards

  • Regular
  • I’m using a Samsung galaxy s8+ and the text on my app it’s  blurred. Anyone knows how to fix it?   Regards 
  • alex_meneses
  • Regular
  • 320 Views
  • 2 replies
  • 0 likes
  • 320 Views
  • 2 replies
  • 0 likes

Offline Device

Ever since I added my Gear S3 as offline device, i seem to always loose 1 out of 3 avaialble devices. So, my ipad will say I have reached maximum number of oflline devices, i will check on offline device list and there's my gear s3 and android phone....

  • Regular
  • Ever since I added my Gear S3 as offline device, i seem to always loose 1 out of 3 avaialble devices.  So, my ipad will say I have reached maximum number of oflline devices, i will check on off...
  • 267 Views
  • 0 replies
  • 0 likes
  • 267 Views
  • 0 replies
  • 0 likes

Android Auto Album Art

When using Spotify with Android Auto, the album art display on my Honda Accord (2016) does not show properly. It sometimes seems to work when the phone is first connected, but once the second track queues up it goes away. Any ideas?

  • Visitor
  • When using Spotify with Android Auto, the album art display on my Honda Accord (2016) does not show properly.  It sometimes seems to work when the phone is first connected, but once the second t...
  • AKoenig
  • Newbie
  • 562 Views
  • 1 replies
  • 2 likes
  • 562 Views
  • 1 replies
  • 2 likes

Spotify Bluetooth Seat Easy Connect

Hello.I have a New Car (Seat Leon St Fr) with Seat Easy Connect. I can play my music over Bluetooth but i didnt See the tracks in my Boardcomputer. With Google Play I can See the tracks.How can i fix this?BR Philipp

  • Casual Listener
  • Hello. I have a New Car (Seat Leon St Fr) with Seat Easy Connect. I can play my music over Bluetooth but i didnt See the tracks in my Boardcomputer. With Google Play I can See the tracks. How can...
  • peppino_93
  • Casual Listener
  • 6087 Views
  • 7 replies
  • 0 likes
  • 6087 Views
  • 7 replies
  • 0 likes

O download de musicas no cartão SD foi desabilitado?

Após atualização o spotify excluiu os meus downloads e quando fui baixar novamente percebi que deu notificação de memória interna cheia, após isso fui verificar e vi que não existe mais a opção de selecionar entre Memória interna e SD.

  • Newbie
  • Após atualização o spotify excluiu os meus downloads e quando fui baixar novamente percebi que deu notificação de memória interna cheia, após isso fui verificar e vi que não existe mais a opção de se...
  • Cafecomlivros
  • Newbie
  • 734 Views
  • 1 replies
  • 2 likes
  • bug
    Sd
  • 734 Views
  • 1 replies
  • 2 likes

Android Auto: list of voice commands needed

I'm using Spotify Premium on a Galaxy S7 Edge and have recently bought a car featuring Android Auto. I'm trying to find a list of commands that can be used to control Spotify through the car. There are several threads here in which users ask the same...

  • Regular
  • I'm using Spotify Premium on a Galaxy S7 Edge and have recently bought a car featuring Android Auto. I'm trying to find a list of commands that can be used to control Spotify through the car.  ...
  • 1265 Views
  • 0 replies
  • 3 likes
  • android auto
    voice commands
  • 1265 Views
  • 0 replies
  • 3 likes

Unable to pay certain songs on phones???

 Why can't I listen to them on my phone????

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  • Casual Listener
  •   Why can't I listen to them on my phone????
  • Joe
  • Community Legend
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Solved!! Spotify won't update my playlist

I have two playlists, one with all my music and a second, smaller, one for my mobile phone. I added a few songs to both playlists, but the songs won't come up on the playlist for my phone. So I can't sync them and listen to them when I'm offline. Fun...

  • Casual Listener
  • I have two playlists, one with all my music and a second, smaller, one for my mobile phone. I added a few songs to both playlists, but the songs won't come up on the playlist for my phone. So I can't...
  • disapppointed
  • Casual Listener
  • 73903 Views
  • 29 replies
  • 2 likes
  • 73903 Views
  • 29 replies
  • 2 likes

"Local files" songs stop playing after 1 second on phone only.

For some reason, a couple days ago, any songs that were originally "local files" from my computer will fade out after 1 second. The bar at the bottom still moves and if I start a song in the middle it picks up there (for 1 second). This doesn't occur...

  • Newbie
  • For some reason, a couple days ago, any songs that were originally "local files" from my computer will fade out after 1 second. The bar at the bottom still moves and if I start a song in the middle i...
  • 213 Views
  • 0 replies
  • 0 likes
  • 213 Views
  • 0 replies
  • 0 likes

Minhas músicas apagadas do nada

Toda vez que eu renicio o celular minhas músicas são apagadas e tenho q baixar dnv, 3 vez já

  • Casual Listener
  • Toda vez que eu renicio o celular minhas músicas são apagadas e tenho q baixar dnv, 3 vez já
  • 133 Views
  • 0 replies
  • 0 likes
  • 133 Views
  • 0 replies
  • 0 likes

streaming problems, choppy playback

I even switched my streaming to extreme quality and the breaks are shorter but the music is not playing smoothly. And it's a break every few seconds I wouldn't care if it was like once during the song. It's not my phone or my data. Everything played ...

  • Newbie
  • I even switched my streaming to extreme quality and the breaks are shorter but the music is not playing smoothly. And it's a break every few seconds I wouldn't care if it was like once during the son...
  • 666 Views
  • 0 replies
  • 1 likes
  • 666 Views
  • 0 replies
  • 1 likes

Random playlist

Hello everyone, I use Sleep as Android to wake up the morning. I set it to use Spotify playlist to wake me up. Problem: Once in a while, it doesn't use my latest playlist used but this stupid Eye of the Tiger playlist with 3 or 4 tracks. Everyone tha...

  • Casual Listener
  • Hello everyone,   I use Sleep as Android to wake up the morning. I set it to use Spotify playlist to wake me up.   Problem: Once in a while, it doesn't use my latest playlist used but t...
  • SpawN-
  • Casual Listener
  • 298 Views
  • 1 replies
  • 0 likes
  • 298 Views
  • 1 replies
  • 0 likes

Last.fm doesn't stay turned off

I recently switched from the the integrated scrobbler to a seperate app. The problem is that the switch controlling the integrated scrobbler keeps turning itself back on. I haven't quite found out how fast/when it turns itself on but most of the time...

  • Casual Listener
  • I recently switched from the the integrated scrobbler to a seperate app.   The problem is that the switch controlling the integrated scrobbler keeps turning itself back on. I haven't quite fou...
  • 203 Views
  • 0 replies
  • 1 likes
  • 203 Views
  • 0 replies
  • 1 likes

When in offline mode, unavailable songs still try to play...

I have been using spotify for a little over a year now.I have all the songs i want to work while in my car downloaded so that they are available offline.I put spotify into offline mode, then go to library, then songs and click "shuggle play" at the t...

  • Casual Listener
  • I have been using spotify for a little over a year now. I have all the songs i want to work while in my car downloaded so that they are available offline. I put spotify into offline mode, then go t...
  • jarodhamm
  • Casual Listener
  • 1036 Views
  • 7 replies
  • 2 likes
  • 1036 Views
  • 7 replies
  • 2 likes

Can't get the 7 days trial for premium

I created a new account a few minutes ago. Now I want to test premium for 7 days. I only get the offer for 30 days.

  • Newbie
  • I created a new account a few minutes ago. Now I want to test premium for 7 days. I only get the offer for 30 days. 
  • Joe
  • Community Legend
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Spotify trying to connect to other devices

My music will stop playing, or after I restart my phone spotify will automatically be playing on some external device that I never connected to. I also get constant annoying pop-ups telling me to connect to some stupid spotiamb or external device and...

  • Regular
  • My music will stop playing, or after I restart my phone spotify will automatically be playing on some external device that I never connected to. I also get constant annoying pop-ups telling me to con...
  • Joe
  • Community Legend
  • 543 Views
  • 3 replies
  • 0 likes
  • 543 Views
  • 3 replies
  • 0 likes