Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Timbo6sic6
  • Casual Listener
  • 68467 Views
  • 69 replies
  • 26 likes
  • 68467 Views
  • 69 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 29061 Views
  • 5 replies
  • 0 likes
  • 29061 Views
  • 5 replies
  • 0 likes

Superuser Contribution Music does not continue playing unless downloaded

If I am browsing or playing songs from a seperate playlist that is not downloaded on my phone, I continuouly have to go back to Spotify and bring it onto my main screen. It shows that it has gone to the next song, and that it is still playing, Not pa...

  • Newbie
  • If I am browsing or playing songs from a seperate playlist that is not downloaded on my phone, I continuouly have to go back to Spotify and bring it onto my main screen. It shows that it has gone to ...
  • andyknight1967
  • Newbie
  • 856 Views
  • 2 replies
  • 1 likes
  • Android
    Help
    music
    phone
    stop
  • 856 Views
  • 2 replies
  • 1 likes

Cobro adelantado al cambiar el tipo de plan

Quise cambiar mi plan por el nuevo plan universitario y nuevamente me pideron los datos de mi tarjeta. (Se hace la aclaración previa de que no se hara el cargo) y al llenar los datos y completar el registro me ha llegado una notificación del banco po...

  • Newbie
  • Quise cambiar mi plan por el nuevo plan universitario y nuevamente me pideron los datos de mi tarjeta. (Se hace la aclaración previa de que no se hara el cargo) y al llenar los datos y completar el r...
  • 416 Views
  • 0 replies
  • 1 likes
  • 416 Views
  • 0 replies
  • 1 likes

Spotify won't share release notes; what are they hiding?

I noticed that Spotify stopped sharing Release Notes for the iOS app.Instead, every update simply reads "We're always making improvements to Spotify..." etc etc.I wanted to know what changed so I emailed customer service, but they have proven unwilli...

  • Regular
  • I noticed that Spotify stopped sharing Release Notes for the iOS app. Instead, every update simply reads "We're always making improvements to Spotify..." etc etc. I wanted to know what changed so...
  • user-removed
  • Not applicable
  • 3534 Views
  • 1 replies
  • 6 likes
  • 3534 Views
  • 1 replies
  • 6 likes

No puedo descargar en SD

hola que tal comunidad, mi problema es que al configurar que almacene en la memoria interna si lo descarga y puedo escuchar offline pero al cambiar la opcion y descargar musica en la SD no se guarda, solo se guarda cuando la configuracion es en memor...

  • Newbie
  • hola que tal comunidad, mi problema es que al configurar que almacene en la memoria interna si lo descarga y puedo escuchar offline pero al cambiar la opcion y descargar musica en la SD no se guarda,...
  • 339 Views
  • 0 replies
  • 0 likes
  • 339 Views
  • 0 replies
  • 0 likes

[Nokia 5] There is no storage Title in settings

Hey, I have Nokia 5, and I want to download music to my sd card but there is no option for select sd card, I gave the storage permission Spotify by manually (from settings) but nothing change, could you guys please help me ^__^ (android v7.1.2)

  • Casual Listener
  • Hey,  I have Nokia 5, and I want to download music to my sd card but there is no option for select sd card, I gave the storage permission Spotify by manually (from settings) but nothing change,...
  • feristahbey
  • Casual Listener
  • 1298 Views
  • 2 replies
  • 0 likes
  • 1298 Views
  • 2 replies
  • 0 likes

Where is the storage area?

I just reinstalled spotify and a i can't save my music in the sd card. Is there a solution?

  • Newbie
  • I just reinstalled spotify and a i can't save my music in the sd card. Is there a solution?
  • 228 Views
  • 0 replies
  • 0 likes
  • 228 Views
  • 0 replies
  • 0 likes

EQ Not working on my Honor 8

Can't find EQ on my phone or on the Spotify App. This only happened with my Honor 8. Works fine on my SG6E.

  • Newbie
  • Can't find EQ on my phone or on the Spotify App. This only happened with my Honor 8. Works fine on my SG6E.
  • skisquash
  • Casual Listener
  • 3926 Views
  • 2 replies
  • 0 likes
  • 3926 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Mobile download in an international country

Hi All, I have a UK based premium spotify account. I just changed phones to the Samsung Galaxy S3, while I am away in Dubai. I am trying to install Spotify Mobile, however the system is not letting me as I am not in an "approved" spotify country. Spo...

  • Casual Listener
  • Hi All,   I have a UK based premium spotify account. I just changed phones to the Samsung Galaxy S3, while I am away in Dubai.   I am trying to install Spotify Mobile, however the s...
  • Jude5
  • Newbie
  • 42536 Views
  • 26 replies
  • 0 likes
  • 42536 Views
  • 26 replies
  • 0 likes

Can't save on SD card

Hi, i've just bought a new 128gb sd card for my samsung galaxy s7. I've already cleaned my cache, uninstalled spotify, and formatted my sd card for the beginning. But now i've reinstalled spotify and in the beginning it recognises the sd card and is ...

  • Newbie
  • Hi, i've just bought a new 128gb sd card for my samsung galaxy s7. I've already cleaned my cache, uninstalled spotify, and formatted my sd card for the beginning. But now i've reinstalled spotify and...
  • 345 Views
  • 0 replies
  • 0 likes
  • 345 Views
  • 0 replies
  • 0 likes

ERROR DE REPRODUCCION / ERROR DE DESCARGA

Hola , nunca tuve problemas con spotify , hasta el dia de hoy. Todo estaba normal , hasta que dejó de reproducir las canciones entonces decidí conectarme al internet , ya que lo tenia en modo offline. Al parecer todo ya estaba normal , pero cuando lo...

  • Newbie
  • Hola , nunca tuve problemas con spotify , hasta el dia de hoy. Todo estaba normal , hasta que dejó de reproducir las canciones entonces decidí conectarme al internet , ya que lo tenia en modo offline...
  • 329 Views
  • 0 replies
  • 0 likes
  • 329 Views
  • 0 replies
  • 0 likes

%#(8OO)<274-9543>American airlines phone number=BOOK+SOON91

(8OO)<274-9543>American airlines phone number=BOOK+SOON91 Cheap Flights Tickets booking Customer (8OO)<274-9543>American airlines phone number=BOOK+SOON91 Care Phone Number for Cheap Flights this number for Reservations, Cancellation, (8OO)<274-9543>...

  • Regular
  • (8OO)<274-9543>American airlines phone number=BOOK+SOON91 Cheap Flights Tickets booking Customer (8OO)<274-9543>American airlines phone number=BOOK+SOON91 Care Phone Number for ...
  • 498 Views
  • 0 replies
  • 0 likes
  • American airlines phone number
  • 498 Views
  • 0 replies
  • 0 likes

Call8OO)_274_9543 American airlines phone number=Reservations+Now76

Call8OO)_274_9543 American airlines phone number=Reservations+Now76 American Airlines Flights. And Get Discounted rates.American Airlines Booking Number,American Airlines Cancellation Number, Call8OO)_274_9543 American airlines phone number=Reservati...

  • Regular
  • Call8OO)_274_9543 American airlines phone number=Reservations+Now76 American Airlines Flights. And Get Discounted rates. American Airlines Booking Number, American Airlines Cancellation Number...
  • 396 Views
  • 0 replies
  • 0 likes
  • American airlines phone number
  • 396 Views
  • 0 replies
  • 0 likes

Muse : The 2nd Law album is not showing up when I search in app on android

HI All, When I search for Muse : The 2nd Law album, it does not show up on the search result in my android Spotify app. When I turn to the desktop player, it does show up, but the Play button is unclickable. I am on Premium and using Asus Zenfone Las...

  • Casual Listener
  • HI All,   When I search for Muse : The 2nd Law album, it does not show up on the search result in my android Spotify app. When I turn to the desktop player, it does show up, but the Play butto...
  • agustussugianto
  • Newbie
  • 2342 Views
  • 5 replies
  • 0 likes
  • 2342 Views
  • 5 replies
  • 0 likes

Spotify does not work when behind school proxy

I work for a school and as you can imagine their network is running on a proxy and also most ports arte blocked Spotify does not download stream or do anything when I am at work. When at the pub or at home absolutely fine. Please when you next do an ...

  • Newbie
  • I work for a school and as you can imagine their network is running on a proxy and also most ports arte blocked Spotify does not download stream or do anything when I am at work. When at the pub or a...
  • iago99
  • Casual Listener
  • 63016 Views
  • 9 replies
  • 5 likes
  • 63016 Views
  • 9 replies
  • 5 likes

Spotify unbearably slow when saving to SD Card

I bought a Samsung 64GB SD card (Class 10) to use with Spotify and my S7 Edge. However when trying to store the data on the SD card, the Spotify App becomes unusable. Playlists take 30-60 seconds to load, songs take upto 30 seconds to skip, and the a...

  • Regular
  • I bought a Samsung 64GB SD card (Class 10) to use with Spotify and my S7 Edge. However when trying to store the data on the SD card, the Spotify App becomes unusable. Playlists take 30-60 seconds to ...
  • z3v3
  • Casual Listener
  • 2767 Views
  • 5 replies
  • 3 likes
  • 2767 Views
  • 5 replies
  • 3 likes

Stream Spotify from Android to Ford Sync via USB

My iPhone is able to play Spotify and other streaming media through my car's USB connection. Control using the car's interface is intuitive and easy. I prefer this option over bluetooth because the audio quality is noticeablely cleaner. My Android (S...

  • Newbie
  • My iPhone is able to play Spotify and other streaming media through my car's USB connection. Control using the car's interface is intuitive and easy. I prefer this option over bluetooth because the a...
  • 1525 Views
  • 0 replies
  • 6 likes
  • 1525 Views
  • 0 replies
  • 6 likes

Can you take it off shuffle?

Just wondering if there's an option to play music down the list rather than shuffle, i have a premium account.

  • Newbie
  • Just wondering if there's an option to play music down the list rather than shuffle, i have a premium account.
  • jusT-sLeepy
  • Casual Listener
  • 563 Views
  • 3 replies
  • 0 likes
  • 563 Views
  • 3 replies
  • 0 likes

desconexion

Hola ya hace mucho uso spotify y ya es un problema constante que cierra solo se apaga y esto pasa cuando estoy escuchando y atiendo un what saap al mismo tiempo o alguna aplicacion al mismo tiempo siempre se cierra . tengo un lg g3.Por favor una solu...

  • Newbie
  • Hola ya hace mucho uso spotify y ya es un problema constante que cierra solo se apaga y esto pasa cuando estoy escuchando y atiendo un what saap al mismo tiempo o alguna aplicacion al mismo tiempo si...
  • 376 Views
  • 0 replies
  • 0 likes
  • 376 Views
  • 0 replies
  • 0 likes

Local files not downloading

Two days ago Spotify deleted all my downloaded playlist, I read this might be because of the app updating itself... Now I downloaded it all again exept for the local files on my computer I have in that playlist, they aren't downloading and they are g...

  • Casual Listener
  • Two days ago Spotify deleted all my downloaded playlist, I read this might be because of the app updating itself... Now I downloaded it all again exept for the local files on my computer I have in th...
  • Shorrie
  • Casual Listener
  • 354 Views
  • 2 replies
  • 0 likes
  • 354 Views
  • 2 replies
  • 0 likes