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Please see below the most popular frequently asked questions.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 43217 Views
  • 66 replies
  • 25 likes
  • 43217 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 878412 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 878412 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26495 Views
  • 4 replies
  • 0 likes
  • 26495 Views
  • 4 replies
  • 0 likes

Problema com app Beta Off-line

Não funciona e paguei pelo app de vocês, onde consigo baixá-lo, pois na loja wearable não está disponível.

  • Newbie
  • Não funciona e paguei pelo app de vocês, onde consigo baixá-lo, pois na loja wearable não está disponível.
  • 366 Views
  • 0 replies
  • 0 likes
  • 366 Views
  • 0 replies
  • 0 likes

Spotify Android App skipping tracks

I've noticed in the past week or so that when I listen to songs on Spotify there are times where it just randomly skips a track. It will just complety skip it. Most of the time it's the last track on the album, it just goes right back to the beginnin...

  • Casual Listener
  • I've noticed in the past week or so that when I listen to songs on Spotify there are times where it just randomly skips a track.  It will just complety skip it.  Most of the time it's the l...
  • GrayAz
  • Newbie
  • 3732 Views
  • 8 replies
  • 0 likes
  • 3732 Views
  • 8 replies
  • 0 likes

Music pauses at irregular times

Happens without actually pausing. This happens when using the aux cord. Some songs play all the way through then others could be only 2/seconds, or 40/seconds..

  • Newbie
  • Happens without actually pausing. This happens when using the aux cord. Some songs play all the way through then others could be only 2/seconds, or 40/seconds..
  • 237 Views
  • 0 replies
  • 0 likes
  • 237 Views
  • 0 replies
  • 0 likes

Behind the Lyrics (BTL) is not working

I bought spotify premium yesterday and im trying to see the btl but never appears.. my phone is the Samsung Galaxy j7 (2016) i have the most updated version of spotify and already tried in the most of top 50 of world music. Can anyone help me pls?

  • Casual Listener
  • I bought spotify premium yesterday and im trying to see the btl but never appears.. my phone is the Samsung Galaxy j7 (2016) i have the most updated version of spotify and already tried in the most o...
  • Huothar
  • Roadie
  • 603 Views
  • 5 replies
  • 0 likes
  • 603 Views
  • 5 replies
  • 0 likes

Solved!! EXPIRED SUBSCRIPTION / SUBSCRIBED AGAIN / NEED TO REDOWNLOAD SONGS

Hi Good day! Badly need help here, o would like to ask about something w/c really annoys me, my premium account subscription just expired a month ago and i cant play all of the songs that I downloaded so I decided to subscribe again, paid for the amo...

  • Newbie
  • Hi Good day!   Badly need help here, o would like to ask about something w/c really annoys me, my premium account subscription just expired a month ago and i cant play all of the songs that I ...
  • CryticalAce
  • Community Legend
  • 2849 Views
  • 2 replies
  • 1 likes
  • 2849 Views
  • 2 replies
  • 1 likes

"Related songs" all the sudden not related at all.

Last time I used spotify, I came up on something really weird that bothered me. I do not have Premium, first off.I was listening to Northlane, which is a metalcore band, and I started getting strange suggestions. I got Counting Stars by OneRepublic, ...

  • Newbie
  • Last time I used spotify, I came up on something really weird that bothered me.   I do not have Premium, first off. I was listening to Northlane, which is a metalcore band, and I started ge...
  • Joe
  • Community Legend
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Solved!! How to store offline music on the external SD card on andriod

Hello, my name is Paschal. I was told from your website to contact this email if i had any troubles. Recently, I downloaded Spotify again on my phone, because it was malfunctioning, now it works properly but a new problem has aroused. i cant store of...

  • Gig Goer
  • Hello, my name is Paschal. I was told from your website to contact this email if i had any troubles. Recently, I downloaded Spotify again on my phone, because it was malfunctioning, now it wo...
  • AJoyRu55
  • Newbie
  • 210840 Views
  • 78 replies
  • 11 likes
  • 210840 Views
  • 78 replies
  • 11 likes

A Facebook has occurred." HELP

Had to delete then redownload Spotify to my HTC. Used to be able to log in with Facebook, now I keep getting eroor message. Can I just disconnect my Facebook and create an account using a username without losing my playlists?

  • Newbie
  • Had to delete then redownload Spotify to my HTC. Used to be able to log in with Facebook, now I keep getting eroor message. Can I just disconnect my Facebook and create an account using a username wi...
  • Joe
  • Community Legend
  • 368 Views
  • 1 replies
  • 0 likes
  • 368 Views
  • 1 replies
  • 0 likes

Spotify not showing on Lock Screen, and music stopping

I just got a pixel 2 and am having issues with the Spotify app. 1. The player is not showing on the lock screen. I have to unlock and open the app to skip songs, pause, etc. With my last phone this just showed on the lock screen 2. Music stops playin...

  • Newbie
  • I just got a pixel 2 and am having issues with the Spotify app.   1. The player is not showing on the lock screen. I have to unlock and open the app to skip songs, pause, etc. With my last pho...
  • 267 Views
  • 0 replies
  • 0 likes
  • 267 Views
  • 0 replies
  • 0 likes

Field issues with Spotify Kenwood app

Duplicated topic: https://community.spotify.com/t5/Android/Field-issues-with-Spotify-Kenwood-app/td-p/2756598

  • Gig Goer
  • Duplicated topic: https://community.spotify.com/t5/Android/Field-issues-with-Spotify-Kenwood-app/td-p/2756598
  • OryZ
  • Gig Goer
  • 378 Views
  • 1 replies
  • 0 likes
  • 378 Views
  • 1 replies
  • 0 likes

Problemi riproduzione Ghali

Non riesco ad ascoltare Ghali. Scompare la barra di riproduzione e, nei casi peggiori, blocca l'intera app la quale non funziona se non eseguendo l'arresto forzato. Ho già aggiornato e reinstallato. Escludo il disco pieno del cellulare perché tutte l...

  • Newbie
  • Non riesco ad ascoltare Ghali. Scompare la barra di riproduzione e, nei casi peggiori, blocca l'intera app la quale non funziona se non eseguendo l'arresto forzato. Ho già aggiornato e reinstallato. ...
  • 297 Views
  • 0 replies
  • 0 likes
  • 297 Views
  • 0 replies
  • 0 likes

Voz de los cantantes como cavernal

Desde hace un tiempo que la voz de las canciones se escucha baja como en karaoke ....!!!!!

  • Newbie
  • Desde hace un tiempo que la voz de las canciones se escucha baja como en karaoke ....!!!!!
  • Josca
  • Newbie
  • 585 Views
  • 1 replies
  • 0 likes
  • 585 Views
  • 1 replies
  • 0 likes

Lost all artists and songs.

All my artists and songs have vanished. This happens often with artists but never my entire library .

  • Newbie
  • All my artists and songs have vanished. This happens often with artists but never my entire library .
  • 158 Views
  • 0 replies
  • 0 likes
  • 158 Views
  • 0 replies
  • 0 likes

Shuffle All on Playlist Folder

I don't even know if this is the right place to post this but I am out of options by now. This was an excellent feature, one I was very reliant on. By removing it you have actually changed the way I enjoy the app and the service as a whole. I saw ano...

  • Newbie
  • I don't even know if this is the right place to post this but I am out of options by now. This was an excellent feature, one I was very reliant on. By removing it you have actually changed the way I ...
  • 254 Views
  • 0 replies
  • 0 likes
  • 254 Views
  • 0 replies
  • 0 likes

Kesha's songs won't play

Just within the last couple of days, none of Kesha's songs are playing on the Android app. I've restarted the app, restarted my phone, and even uninstalled and reinstalled the app, but they still won't play.

  • Newbie
  • Just within the last couple of days, none of Kesha's songs are playing on the Android app. I've restarted the app, restarted my phone, and even uninstalled and reinstalled the app, but they still won...
  • Joe
  • Community Legend
  • 626 Views
  • 6 replies
  • 0 likes
  • 626 Views
  • 6 replies
  • 0 likes

Share song stopped working Android 8.0 October 5 update Spotify 8.4.21.508

My Google Pixel Android 8.0 device took October 5 update last night. Now when I try to use the Share option from ... to share a song to a friend, the music stops playing and I'm returned to the Home screen. Can someone assist? I've already tried unin...

  • Regular
  • My Google Pixel Android 8.0 device took October 5 update last night. Now when I try to use the Share option from ... to share a song to a friend, the music stops playing and I'm returned to the Home ...
  • madlive
  • Casual Listener
  • 2267 Views
  • 8 replies
  • 3 likes
  • 2267 Views
  • 8 replies
  • 3 likes

Organize messageboard

The messageboard in here is a total mess. Am I supposed to browse through 640 threads only in Android section? madness. Why aren't there mandatory sub-categories? Even only 5 or less categories would help a lot. What is the definition of 'Labels' and...

  • Regular
  • The messageboard in here is a total mess.   Am I supposed to browse through 640 threads only in Android section?  madness.   Why aren't there mandatory sub-categories? Even only 5...
  • Joe
  • Community Legend
  • 376 Views
  • 1 replies
  • 0 likes
  • 376 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotfy not loud enough? Too quiet! Help

Hey So I have Spotify Premium which I use on my Mac and Android phone. I recently hosted a dance party at the local pub using my phone and spotify offline mode, with the playlist downloaded on my phone. It's funny though because when the other gal pl...

  • Newbie
  • Hey   So I have Spotify Premium which I use on my Mac and Android phone.  I recently hosted a dance party at the local pub using my phone and spotify offline mode, with the playlist downl...
  • aquallnite
  • Newbie
  • 6791 Views
  • 7 replies
  • 1 likes
  • 6791 Views
  • 7 replies
  • 1 likes

Solved!! Android App stürzt unregelmäig ab

Seit knapp zwei Wochen stürzt die App auf Android (Ich nutze ein Xiaomi Mi4c) regelmäßig während des Musik hörens einfach ab. Meist nur, wenn gleichzeitig andere Apps laufen, die ebenfalls ins Internet zugreifen (Ich nutze es gleichzeitig mit Google ...

  • Regular
  • Seit knapp zwei Wochen stürzt die App auf Android (Ich nutze ein Xiaomi Mi4c) regelmäßig während des Musik hörens einfach ab. Meist nur, wenn gleichzeitig andere Apps laufen, die ebenfalls ins Intern...
  • epicvision
  • Regular
  • 19042 Views
  • 2 replies
  • 1 likes
  • 19042 Views
  • 2 replies
  • 1 likes

Songs are not downloaded anymore

After reinstalling the app a couple of days ago, I run in the same problem, sometimes multiple times a day. I download the songs for offline listening, but after closing the app the songs are not downloaded anymore. Funny thing is, is that on my SD c...

  • Newbie
  • After reinstalling the app a couple of days ago, I run in the same problem, sometimes multiple times a day.    I download the songs for offline listening, but after closing the app the so...
  • 307 Views
  • 0 replies
  • 0 likes
  • 307 Views
  • 0 replies
  • 0 likes