cada vez que abro la canción y me aparece el video de fondo se me buguea

[#1]

cuando pongo una canción que tenga video de fondo en mi celular se me buguea y no puedo hacer nada más, se me pone la pantalla en negro y no puedo ni pausar la canción. Si tengo espacio en mi celular y ya probé de todo (desinstale, borre datos) y nada sirvió. El problema empezó cuando me cambié a Premium

[Novy]

Hey there, 

Thanks for reaching out! Hope you don't mind us replying in English as it's the official language of the forum.

Just to confirm, have you noticed the same behavior in songs with no Canvas (the visual loop in the background)?

It'd be helpful to know the make, model, OS version and the Spotify version currently running on your device. 

Also, could you send over a video or a screen recording where we can take a better look at the issue? You can attach it to your next response or upload it to another platform like YouTube or Google Drive and send a link to it. Make sure to hide any personal or sensitive information, and to give it the relevant permissions if you decide to upload it somewhere else.

We'll be on the lookout for your reply.