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down loads and library gone

down loads and library gone

I'm a premium member. My down loaded music has all disappeared and it will not save and really down load my music. Very frustrated as in April I was charged twice. I think it's time for me to cancel my account.
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1 Reply

HI @mountains809!

 

Welcome to the Spotify Community. To start, can you let us know what device, operating system, and version of Spotify you're using?

 

We'll see what we can suggest.

 

 

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