help me with random spontaniusly app reset

[giuseppefa]

hi spotify assistant, i have random reset of entire installation of spotify on my device android (samsung note8 and lg g3). randomically and after turn off the device sometimes  i lost all the spotify settings and entire offline music saved in external sd card in the  device. this issue is frustrating. you can help me. i have make  a clean and fresh app installation. tank in advance