music that i made available offline has to download again and again and it doesn't properly play

[SC_9]

hey there,

i have a xperia z1 compact and i use a sd card (that seems to work, i tried to write on it on my pc and my phone accepts it). in my spotify options i clicked that songs should be downloaded in extreme quality and that they should be saved on the sd card. i then made albums and playlists available offline, but everytime i start the app, it tells me that songs still should be downloaded and not all of the songs are available offline. i can not listen to music when im not connected to wifi and thats the only reason why i upgraded to premium.

it did work when i hadnt used a sd card, but i can not afford to give all my internal storage for spotify, thats why i use a sd card. and it obviously seems to work, on my pc and everything.. im helpless..

[jean3601]

Hey @SC_9, Welcome to the community! 🙂 

I suggest you try a clean reinstall and see if this helps, This usually fixes most problems 🙂

Note: This will remove any saved offline tracks and cache 🙂 

I hope this helped! 🙂