my android and my google device don´t match

[MarDeCristal]

Plan

Premium

Country

Colombia

My Question or Issue

So I'm used to be able to control what my google devise will reproduce from my Spotify account, but today no matter how many times I tried to put an specific song that it was not the one playing it wouldn't let me, like it says it can be reproduce, I tried to restart my phone and the google devise and even try from my computer and nothing, it doesn't let me change the song, what else can I do?

[Joan]

Hi there @MarDeCristal,

Thanks for reaching out. Could you please provide us the following:

• Is this on all devices or only on specific one(s)?
• When did this start happening?
• What kind of Google Device are you trying to connect to?
• Do other devices work as expected when trying to play through them or is it only that Google Device?
• Screenshots or a video of the behaviour

With this information, we’d be happy to investigate.

Keep us posted.

[MarDeCristal]

Hi to answer your questions 

- I only have one google devise so I don't know if is just with this one

- it happened the day I posted the question 

- my google devise is a Lenovo clock with speakers 

- I am the only one that has access to that devise 

unexpectedly a couple of days later it fix itself 

[Lyubka]

Hey @MarDeCristal,

Thank you for providing the requested information.

We're glad to hear that the issue was fixed.

We've checked your profile and it looks like you're new to the Community. You can check out our Music exchange section as you may find good song recommendations there!

If you like - you can introduce yourself here in this thread as well as it's always appreciated.

If you ever have any other questions in the future, feel free to post in the Community again 🙂