"Track not available"

[Sio1er]

I will begin my stating that I have a premium account that has worked flawlessly for several months. However in the last month or so iv been noticing that nearly all the songs i try to play (including songs iv already added to customized playlists) prompt a message saying "track not available" or "song not available". At first i thought it could be a licensing issue but the more and more it kept happening i knew it had to be an issue with spotify. Also when I do finally get songs to play, a few seconds after i lock my screen the song will stop playing. Until i re open the app at which time the song will resume. I pay good money for this app to work flawlessly and am very close to unsubscribing if this continues. Loved the app until this started happening. Hope you guys can help.

[catgirls]

Have you checked if the track is still available on Spotify itself?

[osornios]

@Sio1er

Looks like you may need a clean install, which means deleting everything Spotify has created in your phone:

1. Uninstall the app from phone by going to 'Settings' -> 'Apps' then scroll to the Spotify app and tap on it. Once loaded press 'Uninstall'.
2. Using a file manager make sure that the below folders are deleted if they still exist:

• /emulated/0/Android/data/com.spotify.music
• /ext_sd/Android/data/com.spotify.music
• /sdcard1/Android/data/com.spotify.music
• /data/media/0/Android/data/com.spotify.music

You will lose all preferences & offline playlists in doing this.

[Sio1er]

I did everything you said and still no good. I hope i dont have a virus on my android.