spotify doesn't work on phone but works on laptop

[aryarajnbr]

i have an android and did not have this issue till last year. i do use a vpn (wirevpn) on my phone but only for an hour or two a day. spotify doesn't work on it even when it is switched off. please help.

[Eni]

Hey there @aryarajnbr, 

Thanks for getting in touch about this here in the Community. 

Keep in mind that we don't recommend using any VPN with the app, since it can affect its performance. That being said, you mentioned that the app won't work even if the VPN is turned off, in this case, could you give a different internet connection a go to see if the same happens? If you've been using WIFI, we suggest that you try with mobile data. 

If the issue persists, could you send us a short screen recording of the behavior you're experiencing with the app? You can attach it to your next response by using the Insert Video option in the post editor. You can also upload it to Google Drive and share the link with us (make sure the video has the permissions for anyone to see it).

We'll be on the lookout for your reply.