spotify keeps undownloading playlists

[binkie79]

I have had my Samsung galaxy s4 for 18 months & my spotify premium has had no issues but for the last 5 wks or so it keeps on undownloading my offline playlists on a daily basis. Also keeps asking me to log back in.
What is causing this & what can I do to fix it as it's driving me mad!!!

[Daniel]

I think you'd benefit from a clean install. Please read the guide linked below for details on getting a completely clean install of the Spotify app. This should be the first step and can help resolve issues such as:

- Black screen on startup
- Offline data not storing on SD card
- Random crashes or FC's
- Track degradation or skipping
- Playlists and tracks no longer available

[GUIDE] First step of troubleshooting - Clean Install

[ellis000]

It happened to me constantly on my iPhone and now on my Android phone.  It may be the best app around for music but if this keeps happening I will go elsewhere - I use about 12 Gb and having to reset all the downloads and wait for the music is a pain.

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@binkie79 wrote:
I have had my Samsung galaxy s4 for 18 months & my spotify premium has had no issues but for the last 5 wks or so it keeps on undownloading my offline playlists on a daily basis. Also keeps asking me to log back in.
What is causing this & what can I do to fix it as it's driving me mad!!!

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