when trying to log in with android phone i receive this message " something

[#1]

receiving message "something went wrong" when trying to log in with samsung a53 android phone. when logging into lap top, everything is good.
just cant login using phone unless i constantly delete app and reload each time. help

[MihailY]

Hey,

Thanks for reaching out.

As a next step, we'd suggest performing another clean reinstall of the app and then (before you try to log in again) making sure that the app is set as an exception in any battery- or memory-optimizing services on your phone. If you need help locating those, it's best to reach out to Samsung support.

Let us know how it goes.