Car Thing won’t reconnect if it turns on while Spotify isn’t open on my phone

[asportnoy]

Plan

Premium

Country

US

Device

iPhone 16 Pro Max

Operating System

iOS 16

My Question or Issue

Car Thing won’t connect to my phone if I don’t have Spotify open, which I assume is expected, BUT:

- If I open Spotify, it won’t automatically reconnect despite it saying that it’ll try to.

- If I open Spotify and go into the Car Thing reconnect menu and select my device, it seems to respring and then says my phone isn’t connected again.

- If I open Spotify and go into my phone’s bluetooth settings and try to connect to Car Thing, my phone will say it couldn’t connect to the device.

- If I fully unplug Car Thing and plug it back in, then it’ll connect.

[Kiril]

Hey @albertportnoy,

Thanks for reaching out.

Can you please send us your Spotify version along with a short video showing the issue, so we can forward this to the relevant team for further investigation?

Looking forward to your reply.

Take care,

[asportnoy]

Spotify app version 8.7.70.430

Car Thing app version 0.38.3

Car Thing OS version 8.0.9

[OscarDC]

Hey @asportnoy,

Thank you for keeping in contact and for the info shared.

It could be possible that some files might be corrupted and need to be replaced. In this type of case, we'd first recommend performing a clean reinstall of the app. This is often an overlooked step, but it's more thorough than a regular one and can be helpful in getting rid of any cache that might be causing trouble.

If the issue persists, would you mind trying using a different device to connect to your Car Thing to see if it makes any difference? This will help us have a better look at the issue.

Lastly, don't forget to include a video where we can see the behavior you're mentioning to have a clearer view of what's happening.

We'll be waiting for your response.