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Album art for new release is greyed out

Album art for new release is greyed out

Hello, I recently uploaded a new track to Spotify and the album art is not visible, I can only see a greyed out icon. I can see album art for the same track on Apple Music but not on Spotify. Why is this happening? 

( I have cleared cache, deleted and reinstalled the app, but to no avail)

Spotify 2.PNG
Apple Music 2.JPG
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1 Reply

Hey @rfaraz909

 

Thanks for posting - we’re here to help!
 

If you see a greyed out icon instead of your track's album art we can suggest getting in touch with our team at Spotify for Artists. They will be able to take a closer look and assist you further with this.        

 

Feel free to contact them here.   

 

Hope this helps. Let us know if you have any questions. 

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