An Audiobook won't play no matter what I try.

[aboymadeofsky]

I'm trying to play "Another England" by Caroline Lucas on Spotify, and it just won't play. I have a Premium Subscription, and am an individual user, and other audio books play perfectly well - but just not this one. I click the play button, and nothing.

[MihailY]

Hey,

Thanks for reaching out.

As a first step, can send us:

• Your device model, OS version, and Spotify version.
• Any troubleshooting steps you've tried like reinstalling the app.
• Does the same happen when you log in on another device?
• A screenshot or a short video of how things look on your end.

Once we have this info we can investigate further.

Keep us posted.

[aboymadeofsky]

Hello!

I've tried this on a Macbook Pro, Nov. 2023, running Sonoma 14.4.1 and an Iphone 7 running IOS 15.8.2
I've tried restarting the app, reinstalling the app, wiping the cache, using different platforms - same issue.
Yes, it happens on all devices.

 

[aboymadeofsky]

Hello!

- It's Spotify for Mac OS (Silicon) on a Macbook Pro (2023), running Sonoma 14.4.1, and on an Iphone 7 running iOS 15.8.2
- I've tried reinstalling Spotify, restarting spotify, clearing the cache, playing other audiobooks, using other devices. None of these solutions appear to work.  
- Please see the screen capture below. I get no error messages or anything like that. The play button just doesn't work.

[Maria]

Hey there @aboymadeofsky,

Thanks for all additional info!

As the book appears differently from our end when we search for it, would you mind sending us a link to the audiobook you're seeing so that we can have a closer look? You can copy the link by opening the audiobook > press the 3 dots.

We'll keep an eye out for your reply!

[HenryMcLaughlin]

I'm having the same issue with this audiobook. I don't have this issue with other audiobooks. Here is the link https://open.spotify.com/show/0JtDwutG0n56KCP2HCUTaP?si=N2t9wKtlSt--4I5dRA1ZhQ

[HenryMcLaughlin]

It's working now. Thanks 

[whydoihavetosignup]

This is happening with this audiobook too: https://open.spotify.com/show/70HZ3rEABhmZRDDYTinTZO

On both mobile and desktop, no chapters appear and the play button doesn't work. I have premium and have hours available to listen. Other books work fine. 

[Yordan]

Hey @whydoihavetosignup,

It's possible that the audiobook is temporarily unavailable at the moment. This depends on permissions from rights holders.

Hopefully it won't be too long before it's available again. In the meantime, make sure you're always running the latest version of Spotify so you don't miss out on any updates.

The Community is here if there's anything else you need assistance with.

Cheers 🤘

[achikka]

Plan

Premium

Country

USA

Device

(iPhone 11, Dell laptop)

Operating System

(iOS 17, Windows 11.)

My Question or Issue

I am trying to listen to the Overlord, vol.13: Paladin of the Sacred Kingdom Pt.II audiobook which released July 15th. I am unable to and the book says that there are no chapters in the book and when I click the play button, it briefly changes color and then nothing happens. I do have audiobook time left for the month and other audiobooks work, but this one in particular won’t play. Is there anything I can do to fix it?

[Rens94]

I received a code for an audiobook. However when I try to listen to the audiobook it won't play.

The book is Models and Citizens by Andrew Sweet. I received the code from the author himself.

I used it a while back and it was fine, but today when I wanted to listen to the book i could not find it anywhere on spotify. I still had the email with the code in it and tried again. It did open spotify with the book, but it won't play. I have tried this on my phone, tablet and laptop. When using the app on any device nothing happens, when I use spotify in browser on my laptop, it just starts playing a random podcast from my library.

Why can't I listen to this audiobook?

[#12]

The app will not let me switch books.