An Audiobook won't play no matter what I try.

[aboymadeofsky]

I'm trying to play "Another England" by Caroline Lucas on Spotify, and it just won't play. I have a Premium Subscription, and am an individual user, and other audio books play perfectly well - but just not this one. I click the play button, and nothing.

[MihailY]

Hey,

Thanks for reaching out.

As a first step, can send us:

• Your device model, OS version, and Spotify version.
• Any troubleshooting steps you've tried like reinstalling the app.
• Does the same happen when you log in on another device?
• A screenshot or a short video of how things look on your end.

Once we have this info we can investigate further.

Keep us posted.

[aboymadeofsky]

Hello!

I've tried this on a Macbook Pro, Nov. 2023, running Sonoma 14.4.1 and an Iphone 7 running IOS 15.8.2
I've tried restarting the app, reinstalling the app, wiping the cache, using different platforms - same issue.
Yes, it happens on all devices.

 

[aboymadeofsky]

Hello!

- It's Spotify for Mac OS (Silicon) on a Macbook Pro (2023), running Sonoma 14.4.1, and on an Iphone 7 running iOS 15.8.2
- I've tried reinstalling Spotify, restarting spotify, clearing the cache, playing other audiobooks, using other devices. None of these solutions appear to work.  
- Please see the screen capture below. I get no error messages or anything like that. The play button just doesn't work.

[Maria]

Hey there @aboymadeofsky,

Thanks for all additional info!

As the book appears differently from our end when we search for it, would you mind sending us a link to the audiobook you're seeing so that we can have a closer look? You can copy the link by opening the audiobook > press the 3 dots.

We'll keep an eye out for your reply!

[HenryMcLaughlin]

I'm having the same issue with this audiobook. I don't have this issue with other audiobooks. Here is the link https://open.spotify.com/show/0JtDwutG0n56KCP2HCUTaP?si=N2t9wKtlSt--4I5dRA1ZhQ

[HenryMcLaughlin]

It's working now. Thanks 

[whydoihavetosignup]

This is happening with this audiobook too: https://open.spotify.com/show/70HZ3rEABhmZRDDYTinTZO

On both mobile and desktop, no chapters appear and the play button doesn't work. I have premium and have hours available to listen. Other books work fine. 

[Yordan · Accepted solution]

Hey @whydoihavetosignup,

It's possible that the audiobook is temporarily unavailable at the moment. This depends on permissions from rights holders.

Hopefully it won't be too long before it's available again. In the meantime, make sure you're always running the latest version of Spotify so you don't miss out on any updates.

The Community is here if there's anything else you need assistance with.

Cheers 🤘

[achikka]

Plan

Premium

Country

USA

Device

(iPhone 11, Dell laptop)

Operating System

(iOS 17, Windows 11.)

My Question or Issue

I am trying to listen to the Overlord, vol.13: Paladin of the Sacred Kingdom Pt.II audiobook which released July 15th. I am unable to and the book says that there are no chapters in the book and when I click the play button, it briefly changes color and then nothing happens. I do have audiobook time left for the month and other audiobooks work, but this one in particular won’t play. Is there anything I can do to fix it?

[Rens94]

I received a code for an audiobook. However when I try to listen to the audiobook it won't play.

The book is Models and Citizens by Andrew Sweet. I received the code from the author himself.

I used it a while back and it was fine, but today when I wanted to listen to the book i could not find it anywhere on spotify. I still had the email with the code in it and tried again. It did open spotify with the book, but it won't play. I have tried this on my phone, tablet and laptop. When using the app on any device nothing happens, when I use spotify in browser on my laptop, it just starts playing a random podcast from my library.

Why can't I listen to this audiobook?

[#12]

The app will not let me switch books.

[Dance]

I am still seeing this issue despite trying the troubleshooting steps. Here is a link to the book that will not play nor download

https://open.spotify.com/show/0plwyf2pJux1EZCR7DQSoi?si=4e27ab21dc984867

[Dance]

 Trying from a different device, it insists no internet connection is available despite all other apps reporting internet access. Given that this issue has been ongoing for over a year, why is it not present in the ongoing issues section?

[Vasil]

Hey @Dance,

Thanks for sharing this info with us!

Does this error persist with multiple audiobooks or just this one and are all chapters from it affected or only a single one? We tried reproducing the behaviour but the Audiobook plays without issues on our end. 

I'd also check if any VPN services are enabled and make sure offline mode is set to off. In case it's off, try setting it to on and back to off again. It's a good idea to see if clearing the cached data on the affected device would make a difference. Log out of the app and back in twice in a row after this to force a manual sync of all your data & settings.

You've also mentioned that this is occurring on more than one device, so I'm curious to know what the devices are (device make & model + its OS version) and if you're seeing the same error on both. In case the error remains, we'd like to know the app version you're running on both devices as well.

Many thanks! We'll be on the lookout for your response 🙂

[njfoster2s]

This audiobook will not play and seems to be having the same issues as the above. Can you fix it? 

open.spotify.com/show/7GmDE3Q3CyMVOggj43vdlj

[njfoster2s]

Its called sovereign by Raya Morris Edwards. https://open.spotify.com/show/7GmDE3Q3CyMVOggj43vdlj

[1161224449]

I was listening to an audiobook. I listened to the first one then the second one. I didn’t finish the second one because I ran out of hours. When I went back to it it kept telling me it wasn’t available in my region. I didn’t finish change regions from uk to France for a little bit but now I’m back on uk. But I still don’t have access to forth wing dramatized version part 2. I only find the audio book in French or German ? How do I stop that?!