Errores al conectar dispositivos - Bugs

[HadaMerlina]

Plan

Premium

Country

Ecuador

Device

Galaxy Note 20 Ultra

Operating System

Android 11

My Question or Issue

Llevo various años utilizando la versión premium de Spotify... Siempre me ha pasado pero últimamente con más frecuencia... Al conectar dispositivos bluethoot empiezan a ocurrir errores con la aplicación, no se cargan las canciones correctas (lo que suena no corresponde), no se puede parar la música, se inicia sola la aplicación y empieza a caerse constantemente. Utilizo varios dispositivos a través del día en el celular:

1. Samsung Gear S3

2. Samsung Galaxy Buds

3. Sony SRS-XB3

4. Sony SRS-XB402G

5. Sony WH1000XM4

6. Dos automóviles 

Y siempre llega un punto en el que deja de funcionar y se debe reiniciar... ahora lo hago 2 veces al día es inmanejable.

[CarlosE]

Hi there @HadaMerlina,

Thanks for reaching out to the Community and welcome!

We hope you don't mind us replying in English, as that's the Community official language.

As a first step, try logging out everywhere, restarting your devices, and logging back in. Also, try unpairing and pairing your phone and your Bluetooth devices again.

If that doesn't make any difference, try running a clean reinstall of the app by following these steps. This can be helpful to get rid of any cached files that might be causing trouble.

Keep us posted on how it goes.

[HackoJero]

Me pasa lo mismo con mi reloj gear s3, lamentablemente no hay actualizaciones para la app aún

[Eni]

Hey @HackoJero,

Thanks for getting in touch about this. 

Just to confirm, have you tried the steps @CarlosE sent previously?

On another note, could you let us know if this started happening after a specific event such as an update? 

Lastly, would you mind letting us know the exact make/model, operating system and Spotify version of your devices?

Keep us posted.