Greyed out songs

[Lyemis]

Just why? I can play that exact same song anywhere else but not Spotify.

[Lyubka]

Hey @Lyemis,

Thanks for reaching out to the Community about this. We moved your post from the Ideas section to one of our Help boards as its content fits better here. 

First off, we'd recommend that you check if you've blocked this artist in the past. Go to the artist's name and click on the three dot menu. If you've blocked it - you'll see the option "Allow to play this artist", tap on it and test again if you can play the songs. Please make sure to use mobile device while doing this. 

Another option is that the song you're trying to play is marked as Explicit and you have that type of content filtered off. You can read more about that here.

Lastly, it's possible that this artist's song were marked as "Don't play this'' at some point - and if that's the case you can follow the steps here to unmark it.

If none of the above is the case, we'd recommend that you test if you can play this specific song while logged in on another device. If you don't have another device available - try using the Web Player instead to see if there's a difference.

Hope this helps. Let us know how it goes 🙂