MY FOLLOWERS WON'T UPDATE

[hg_zlla]

Hi friends, please I need help with my spotify account because my followers won't update in my bio, even though it is updating on my profile. I am not a tech person and so I'll appreciate it if you can tell me what to do to correct it in very simple steps. Thanks.

[Jeremy]

Hi there @hg_zlla,

Thank you for your post here in the Community.

In this case we suggest that you perform a clean reinstall of the app. This will make sure there's no old cache files causing this.

If that doesn't do the trick, can you let us know if this happens on one specific device or multiple devices?

We'll keep an eye out for your reply.

Take care!

[hg_zlla]

Hi, thanks for your reply. I have done a delete of the previous desktop
version and reinstalled a new version, and yet the problem persists. The
problem is not only with the desktop version, it also occurs with the web
version.

[Alex]

Hey @hg_zlla,

Thanks for the reply.

In this case we'd recommend you reach out to our Artist Support team. They'll be able to have a look backstage and assist you further with more accurate information.

Hope this helps 🙂

[hg_zlla]

Thank you very much, Alex. I have reached out to them before and I will do
so again, if that will help the situation.

[Jeremy]

Hi @hg_zlla,

Thank you for your reply.

Let us know if we can help you with anything else 🙂

Take care!

[Tombrady3000]

We’re you able to get this figured out? I’m having the same issue desktop , browser , and mobile app. I know for a fact people have followed me because they did it in front of me yet my count stays the same…

[Tombrady3000]

@hg_zlla @jeremy

[CarlosE]

Hey @Tombrady3000,

Thanks for posting.

Remember to reach out to our Artist Support team through the link @Alex shared above so they can further look into it.

Cheers!