Only You Story Skips

[Jaga4]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I wanted to check out the new 'Only You' Story, but it skips it. I had the same issue with 'Wrapped 2020'. Any ideas what I can do to make it work? I have tried logging in and out, uninstalling and installing the app, nothing works. Help!

[Angieb024]

Mine does the same 

[Solpuro · Accepted solution]

I have to the same issue, this previously happen to me for Spotify wrapped. What worked for me was turning off battery saving mode. Good luck! 

[ArtbyWoohoo · Accepted solution]

In my case, I had the "animator duration scale" under "developer options" set to "animation off". Swithing it back to "animation scale 1x" solved my skipping problem. Hope this helps.

[foivostheodo]

I also couldn't see the Only You and the 2020 Wrapped stories because they were being skipped and I don't know why...

[Sharky70]

I have the same problem. I open up the Only You page, and it just shows the playlists, nothing else. 

[Jeremy]

Hi there folks,

Thank you for your posts in the Community.

Can you confirm if you followed the steps that's been accepted as a solution?

If that doesn't do the trick, can you perform a clean reinstall of the app? This will make sure there's no old cache files causing this.

Let us know how it goes.

Take care!

[Sharky70]

I never had battery saving mode on, so this accepted solution is irrelevant.

[Mihail]

Hey @Sharky70,

Thanks for getting back to us.

Could you let us know if you performed a clean reinstall using the steps that @Jeremmy posted above? If that doesn't do the trick, in their post @ArtbyWoohoo reports a different solution - could you make sure that animation scale is set to 1x in your phone's developer options?

If the stories continue to skip, we'd appreciate the make, model, OS version, as well as Spotify version on your device. 

We'd love to investigate this further! We'll be here if you have any other questions.

[Sharky70]

The clean reinstall is what worked for me. I checked my animation settings and they were all set to the default 1x.

[Mihail]

Hey @Sharky70,

Thanks for keeping us in the loop.

We're happy to hear that the issue got resolved for you and you can now view the stories.

If anything else comes up - the Community is here for you 🙂