Songs disappeared and now some are Blank?

[grandterr]

Did Spotify get AIDs? A few days ago a lot of my fav songs got blocked and today a lot are just blank but still working. 

AIDs is treatable, seek help Spotify!

[Alex]

Hey there @grandterr,

Thanks for reaching out about this in the Community!

Can you give us a bit more info on your exact issue? Did songs disappear from your Liked songs or a playlist, or from your local files.

It would be helpful if you add a screenshot with your next reply, as well as let us know what troubleshooting you've done so far.

We'll be on the lookout for your reply.

[grandterr]

[grandterr]

On android, mac and web.

[Alex]

Hi @grandterr,

Thanks for the quick reply.

Can you tell us which playlist this is from and when did you first notice this.

Cheers.

[grandterr]

Nice Bright. 

[grandterr]

So where's the solution? Is it a new "random" play feature?

[MattSuda]

For unavailable songs, if you go into the app settings and turn on "show unavailable songs" then the songs will still show up in your playlists but greyed out. I am aware from your post that you have this option turned on.

Unfortunately, it looks like this option is currently not working the way it normally does. This is resulting in some songs being completely blacked out instead of showing a greyed out name. The songs should still be in your playlists so you can keep track of them, even if they are not currently available to play. This issue of blacked out songs is currently being looked into and should hopefully be fixed.

[grandterr]

Bruh, so you are telling me to just hide the songs I love, problem solved? Hahahaha, genius.

I will wait until spotify resolves problems with the korean label. If not, bye bye.

[MattSuda]

I have an update to share regarding this issue.

Spotify is aware of the issue, but they won't be able to return the songs to their original places in your library and playlists. You'll need to re-add them when they become available again. Normally the songs are greyed out when unavailable. However, availability can vary over time and between countries, depending on the permissions from rights holders. In this case since the songs are blacked out it means they were totally deleted from Spotify.

The current workaround to see which songs are blacked out is to right click or tap the options menu for the song in the web player, desktop app, or mobile app and go to the credits option. There you can see the song title and artist so you can keep track of the songs that are currently unavailable. 

[MattSuda]

@grandterr 

Kakao M's catalog should be available again. Thank you for your patience.

I checked my library and it looks like most of the blank blacked out songs are now back in place without any action required. For some songs, you may have to re-add them to your collection. If some songs are still showing as blank and blacked out instead of greyed out when you have the "show unavailable songs" option turned on in settings, you can right click or tap the options for the song and select the "song credits" option to see the song title and artist.