Spotify For Artists problem

[BowGiulius]

Hi guys,

i was trying to upload a song with the beta instrument, but when i was in the verification with Stripe, i got an error with my phone number.

i already have a Stripe account, and it works

but when i do the verification with Spotify For Artists, it say "Invalid phone number"

someone has also my same problem or it's just me? 

thanks in advance

[OneByBoo · Accepted solution]

Hey there @BowGiulius,

As this is issue needs to be checked by Spotify for Artists you can reach them  through this help page.

This way you'll the get the quickest and best answers.

Hope this helps 😃

[inovator]

hello !

if you din't try this yet put your land code in front of your phone number and make sure its a mobile number for example for the us its +1

hope this wil solve your problem

[malayazemlya]

have a similar problem!

support for artists don't respond to my letters...

i don't use the old number anymore...

Now I can't change the old number to a new one in to indicate the verification code...

[malayazemlya]

For three weeks I wrote letters to Spotify and Stripe support. Everyone dumped the problem on each other. In the end, today by support staff (Jonathan) from the STRIPE was corrected my phone number! Now i can login, check my payouts and fix any personal info.