Tracks missing on today’s Brazil and Global Viral 50

[Top50Clean]

Hi Spotify Team!

Today’s Brazil Viral 50 is missing track 10:

And the Global Viral 50 is missing track 26:

I have confirmed this on iOS, web player, MacOS app, as well as with the Spotify API.

Plan

Premium

Country

USA

Thanks!

Will

[Mario]

Hey @Top50Clean,

Thanks for reporting this here in the Community. 

Just to confirm, have you already tried logging out and then back in both on mobile and desktop/web player?

Running a clean reinstall of the app beforehand could also do the trick here. 

If none of the above helps, would you mind asking a friend or family member to check if they have the same issue with their own accounts? It'll help us understand the next steps we should take.

Keep us posted and let us know if there's anything else we can help with!

[Top50Clean]

Hi Mario,

Since these charts are updated daily by Spotify, the tracks were no longer missing the day after I posted the first message. So this particular issue is resolved. Thanks.

[Eni]

Hey @Top50Clean, 

We're glad to hear that it's fixed now. If you ever need help with anything else, we're just a post away. 

Have a good one!