Unable to play my own song

[InBlaqMusic]

Plan

Free

Country
UK

Device

(iPhone 8, Macbook Pro late 2022, Mac Mini M1)

Operating System

My Question or Issue

Hi Community,

I am unable to play one of my songs called “Rain Is Falling“ from my personal Spotify account. I can play it from other accounts, however although most can play it, some people I shared with have also stated that they cannot play the song.

I am using the Chrome browser, on my Macbook pro, iPhone, and Mac Mini.

As I am able to play all the other songs from my account, so we can rule out the shuffle mode being a cause
So far I have:
Ensured that Explicit content is allowed on my account
Logged out and in again.
Uninstalled and reinstalled the app, even though I am not using the app online.
Tried with the Safari browser and the same issue occurs
Used the temp login that was given to me by support and of course it works there.

Several times this week I contacted Spotify Support to explain what was happening, and no resolution was found.

This is very important to me so I have created 2 video screen crabs of the situation in action so that the nature of the problem can easily be seen.

The following are links to the video and a screen shot showing my settings from my Google drive.

Link to Spotify-Screenshot-01.mov
https://youtu.be/1KsCVYleiGQ

Link to Spotify-Screenshot-02.mov
https://youtu.be/PssFXX1E4Ok

Artist Profile
https://open.spotify.com/artist/3cGMiwbjkd1ANO2cD75kS0

Track link
https://open.spotify.com/track/416nq9wSbXMPplM6m2eaKZ

Artist Name: 2106

My email address is:
**bleep**

[Luan]

Hey, @InBlaqMusic 
Welcome to the Spotify Community, and thanks for reaching out to us!

I tried to play it here using two different accounts and it's normal here. By the way, it's a great song. I loved it! 🎧

You mentioned you already contacted the customer support team, so they should reply to you as soon as possible and they must have more answers to you than me here in the community.

Keep rocking! 

If you have further questions or if you need anything else, let me know! I'd love to help!

Regards,
Luan

P.S. Music makes everything better, doesn’t it? 🎶