Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

My spotify is not starting

My spotify is not starting

Plan

Premium

Country

Finland

Operating System

Ubuntu 24.04

My Question or Issue

My spotify is not starting. I tried to reinstall and still not working. What should I do? I tried everything (clearing cache, troubleshooting etc) but its just not starting. Theres black screen like 3 seconds and then it shuts down.

Reply
3 Replies

One year ago I had also starting problems with 22.04 but this is totally different

Probably you have same issue as described here:
https://community.spotify.com/t5/Desktop-Linux/Illegal-instruction-core-dumped/td-p/6439555

Can you run this in terminal and post output:
spotify --show-console --debug-level=MAX

Same issue, started today after an Ubuntu 24 update. Here's what I get with debug-level command:


19:36:06.412 E [f:25 ] TCPServer: Failed to create port checker
19:36:06.428 I [f:229 ] Starting step: core_init
19:36:06.428 I [f:159 ] Access allowance changed from online: 0 stream: 0, sync: 0, persistent conn: 0 to online: 1 stream: 1, sync: 0, persistent conn: 1
19:36:06.431 E [f:44 ] Unable to open settings file for reading: /home/XXXXXX/.cache/spotify/hosts.bnk
19:36:06.432 I [f:49 ] Connectivity policy is initially allow_all
19:36:06.432 I [f:51 ] Connection type is initially unknown
19:36:06.432 I [f:68 ] Enabling all persistent connections
19:36:06.432 I [f:139 ] Open storage index header at /home/XXXXX/.cache/spotify/Storage/index.dat
19:36:06.432 I [f:30 ] Created or reset storage index at /home/XXXXX/.cache/spotify/Storage (this most likely means new install)
19:36:06.433 I [f:271 ] NmNetworkNotifier is not aware of running NetworkManager (yet), assume 'ethernet'
19:36:06.433 I [f:248 ] Ending step: core_init
19:36:06.435 E [f:1401 ] Failed to set default autostart mode!
19:36:06.469 I [f:229 ] Starting step: cef_context_init
19:36:06.475 I [f:134 ] D-Bus name 'org.freedesktop.NetworkManager' exists on the system bus
19:36:06.479 I [f:139 ] Notify subscribers on NetworkManager detection (current state is 'NM_STATE_CONNECTED_GLOBAL')
19:36:06.481 I [f:190 ] Successfully connected to 'org.freedesktop.NetworkManager'
19:36:06.494 I [f:440 ] Received MPRIS MediaPlayer2.Player 'Get' request, but no metadata is available
19:36:06.511 I [f:440 ] Received MPRIS MediaPlayer2.Player 'Get' request, but no metadata is available
19:36:06.516 I [f:229 ] Starting step: main_view_init
19:36:06.517 I [f:248 ] Ending step: cef_context_init
Illegal instruction (core dumped)

 

I'm not very knowledgeable with commands and command line, but will gladly contribute to help find the issue.

Suggested posts