Cannot log in with facebook - MacOS

[11139358641]

Hi I downloaded Spotify app for MacOS (13.2.1).
After instalation I am trying to log in with my facebook account.
After I allow loggin in the browser, spotify app crash and after re-opening I am still not logged in.
I was trying uninstaling app, different browsers, but it does not work.

[Eni · Accepted solution]

Hey there @11139358641, 

Thanks for reaching out about this here in the Community. 

Just to confirm, is this only happening on the desktop app or on the web player as well?

On another note, you mentioned that you've already reinstalled the app, but would you mind going through the steps of a clean reinstall, as it's more thorough than a normal one?

If the issue persists, would you mind trying to log in by using your email and password instead of Facebook? If you don't have a password yet, you can create it with the email you registered on your account here. Also, you can check your email by heading to your Account page. 

Keep us posted on how it goes. 

[11139358641]

This "clean" re-install worked for me! Thanks!

[Lyubka]

Hey @11139358641,

Thank you for your reply and confirmation.

We're glad to hear that everything works as it should for you now.

You can go ahead and check out our Music exchange section if you like 🙂 You may find good song recommendations there!

If you ever have any other questions in the future, feel free to post in the Community again.