Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Certain song won't play on either Macbook or iPhone

Certain song won't play on either Macbook or iPhone

Plan

Premium

Country

 Denmark

Device

(iPhone 6, Macbook Air 2017)

Operating System

(iOS 12.1, macOS mojave 10.14)

 

My Question or Issue

I've never been able to play "Without Me" by Halsey on either iPhone or on my Macbook app. On my Macbook the error message is: "Spotify can't play this right now. If you have the file on your computer you can import it." When I press the song on my iPhone app, nothing happens.

 

I've tried uninstalling and installing the app on both iPhone and Macbook, they're recently updated, I've tried switching off High Quality sound, nothing happens.

 

Anyone who can help?

Reply
0 Replies

Suggested posts