Mac: Flag "Can't play the current track" for almost all songs

[teresadinter]

Almost all of songs that I want to play will not play. When attempting to play a green bar pops up at the top of the application that has a flag and then "Can't play the current track". This occurs not only for playlists I've made but the Radio feature and Top Lists feature as well. This means that I cannot play music continuously, since it is always stopping because the current track cannot be played.

I've tried shutting down the entire computer, restarting the spotify application, logging out, and logging back in. Nothing so far has solved this problem.

Attached is an image of what the application looks like when the error bar is up. 

[kbrooksc · Accepted solution]

Hey there! Are you a premium user? If not, I recommend checking your playback quality settings. The latest update made it impossible for non-premium users to play with high quality. 

[End3r]

It sure would have been nice to have just unchecked that box for non premium users for us... or at least had a more informative error message. I had the same issue. Thanks for the update.

[kbrooksc]

Yeah...I wish it came out in the release notes. 

[caiocapela]

Thaaaaanks!

[easterlily41482]

Thank you so much! I was having the same trouble and was getting realy frustrated! It would have been nice if they had informed their users about this.

[user-removed]

Thank you, this was the reason for the problem!

[Snax]

Thank you! This worked!

I used to be a Premium subscriber and the box was still checked from when I was, which was causing the issue.

[wemry]

I just had the same issue...  My premium account expired, everything stopped playing because I had the high quality box ticked.  Only found out that was the problem by stumbling on this thread.  Really should either be automatically unselected, or at least tell the user what the heck is going on in stead of just "can't play the current track".

[speederj007]

Same-Same.  Agree with y'all.  Thanks for the hot tip and Spotify needs to do a better job of explaining on their error msgs.

Rock on!

SpeederJ

[fsneesby]

Thank you!

[dgmarcondes]

I AM a premium user and that thing also happens to me. I have to stop my work to get back and play the music or listen to the song in a lower quality. So frustrating -__-

[charlieeecotton]

I still have this problem, i used to be Premium and now i am not, but my High Quality is unticked and i am still having this problem. I've also unticked all of the local music files and it persists, please help!!!

[Whyatt]

To everyone who still stumbles over this issue even after unticking the checkbox, delete your Spotify cache (location found under Settings/Advanced).

The cache seems to be shared across accounts, and if you play any same song on a free account that you've previously played on a paid account, it will recognize that you don't have permission to play that file and instead of downloading a version you CAN play it just skips the song.

[ChervenaBrada]

Hi,

I am a Premium user and keep having this issue for a lot of tracks. I both unticked the box for high quality and cleaned the cache. Still the same.

Thanks in advance!

[brentons16]

I am a premium user, and mine has the "cannot play this track" message as well.... can anybody help me out? my account is up to date, and it was working fine the other day.

[laniebo]

I am a premium user and had the same problem.  I restarted my computer.  It is working so far.

[simsharala]

I am a premium User and still can not play it. I've turned of the high quality and it's working, but I want High quality.