Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Plan
Premium
Country
USA
Device
Macbook Pro 2018
Operating System
macOS 11
My Question or Issue
With the new Spotify experience, there are some really rough edges (but overall it's a great change!). One of these is scrolling - I often scroll through my list of artists or albums, click into a few, add some songs to the queue, then go back to the list, scroll further, and repeat. With the update, it doesn't save my scroll position, so scrolling to page 15 of albums, clicking into one, then going back to the list of albums resets me to page 1. Makes my usual way I use it difficult and feels very broken.
EDIT: this originally was about JUST My Library but testing this out on Artist pages and Album pages, it's broken everywhere! There are no scroll positions saved anywhere across the app. Pretty bad, nonnative experience. Surprised at the volume and severity of bugs in this new experience. Feels pretty untested and sloppy.
Edit 2: I now see that I'm a power user and not everyone sees this experience yet? In that case, my feedback is buggy but directionally positive! Overall a nice change but big bugs like this to fix.
Solved! Go to Solution.
Hi @Supreme_God,
Thanks for reaching out.
This is currently the expected behavior of the app, but we understand how this would be useful. We recommend adding your +Vote to this idea about it to show your support. You can read more about how feedback on ideas reaches Spotify here.
If you have any questions or need anything else, give us a shout.
Have a good one!
Hey there @dgattey,
Thank you for your post here in the Community.
Can you perform a clean reinstall? This will make sure there's no old cache files causing this.
If that doesn't do the trick - can you provide us a screen recording and also which version of the app you have?
We'll keep an eye out for your reply 🙂
Cheers!
Hi @Supreme_God,
Thanks for reaching out.
This is currently the expected behavior of the app, but we understand how this would be useful. We recommend adding your +Vote to this idea about it to show your support. You can read more about how feedback on ideas reaches Spotify here.
If you have any questions or need anything else, give us a shout.
Have a good one!
This doesn't seem to be fixed yet. Scrolling down albums on an artist page and going back to the album list always resets the scroll position
Hey @pietrofxq1,
Thanks for posting in the Community.
We advise you to refer to the post from @CarlosE above and vote for the idea submission. Currently the described experience is the expected behavior.
Hope this clears things a bit,
Cheers!
Hey there you, Yeah, you! 😁 Welcome - we're glad you joined the Spotify Community! While you here, let's have a fun game and get…