Spotify 0.8.5.1356 is not working

[XTREMELIFER43]

Plan

Free

Country

The Netherlands

Device

Power Mac G5 dual-core

Operating System

Mac OS X 10.5.8

My Question or Issue

Spotify 0.8.5.1356 is not working, it says "An error has occured, a firewall may be blocking Spotify..." with error code 409.

[Dian]

Hey @XTREMELIFER43,

Thanks for posting in the Community.

Could you check your network settings to make sure that no firewall is blocking the app?

Try using a different network as well.

Let us know how that went,

Cheers!

[XTREMELIFER43]

i have no firewall application on my mac, and i'm connected with an ethernet cable.

[AlejaR]

Hey @XTREMELIFER43,

Thanks for your reply and for the info shared.

In this case, if you haven't yet, we'd recommend you perform a clean reinstall of the app on your computer. By doing that, the app can be up-to-date, and you can make sure the cache is not leading to this inconvenience. You can find out the steps to do it here.
 

If this behavior persists after that, would you mind checking if you can use the web player on the same device? If yes, please let us know.
 

Lastly, would you mind sending us the exact Spotify version you're running on your computer?

Keep us in the loop!

[XTREMELIFER43]

hello. the full spotify version string is 0.8.5.1356.gd1d40f3a. thanks!

[Eni]

Hey @XTREMELIFER43, 

Thanks for your reply. 

It looks like you're not running the latest version of the app. In this case, could you try performing a clean reinstall of it by following the steps @AlejaR sent previously? 

Let us know how it goes.