Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Spotify Freezes During Commercial

Spotify Freezes During Commercial

 

Free Plan 

iMac OS Mojave 10.14

 

About half the time my Spotify goes to commercial, it freezes. And it takes forever to reload. Anyone have a fix?

Reply
3 Replies

Hi there!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

 

Try to disable Hardware Acceleration, just click on the spotify Menu in your Menu Bar next to the Apple Menu, just find Hardware Acceleration and next click on it to disable then confirm to restart Spotify.

Also, if you don't use local files try to disable them inside Settings.


If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

OK, will try these. Thanks!

Nope. Still freezes occasionally during commercial.

Suggested posts