Help - Desktop (Mac)

Jam now available on Desktop

Spotify is bringing Jam to the desktop app! 拾 ️ Now you can start or join a listening party with your friends, family, colleagues, and classmates, with the Spotify desktop app in addition to the mobile app. Although you can listen on your own, Jam in...

MattSuda
Spotify Star
2024-03-14 3:40:52 PM
2024-03-14 3:41:33 PM
MattSuda
Spotify Star
4391 Views
1 replies
0 likes

4391 Views
1 replies
0 likes

New "Now Playing View" sidebar

Spotify is introducing a new "Now Playing View" sidebar in the desktop app and Web Player to go along with the recently released "Your Library" sidebar. The Now Playing View in the right sidebar shows the album art and info of the current song or pod...

MattSuda
Spotify Star
2023-06-26 9:00:58 AM
2023-06-26 9:01:14 AM
MattSuda
Spotify Star
6479 Views
1 replies
0 likes

6479 Views
1 replies
0 likes

New Your Library sidebar

Spotify is introducing a new Your Library sidebar in the desktop app and Web Player. The new Your Library sidebar is rolling out to all desktop users now, so you will be seeing it soon if you haven't already. The new Your Library sidebar improves nav...

MattSuda
Spotify Star
2023-04-28 8:09:54 PM
2023-04-29 10:41:09 PM
MattSuda
Spotify Star
4432 Views
1 replies
3 likes

4432 Views
1 replies
3 likes

Solved!! Spotify free: Music stops on MAC

Edited: Thank you very much everyone for helping! Finally I managed to correct the error and the steps are those that DerpyNerd offered and highlighted as a solution. Hi! I have a MacBook Pro, and for a week now I have a problem with the desktop app....

mariomrt
Casual Listener
2019-04-20 2:00:15 PM
2023-05-18 3:32:12 PM
bfteach
Regular
41198 Views
19 replies
1 likes
music stops

41198 Views
19 replies
1 likes

[Mac] Troubleshooting Spotify

Having trouble with Spotify on your Desktop app? Here’s what to try first. Search the Community Someone might have asked your question on the Community before. So type your issue into the search box and have a look. Tip: Don't forget to check our Spo...

Goodman
Spotify Legend
2012-07-19 10:29:25 AM
166467 Views
0 replies
35 likes
Mac

166467 Views
0 replies
35 likes

Playlist images not showing on desktop

PlanPremiumCountry: United States Device(Macbook Pro mid 2015)Operating System(iOS 10.13.3) My Question or IssueI tried adding a photo to a playlist by clicking the playlist image. The photo appears when viewing on my phone, but the desktop version s...

ohhedge
Newbie
Plan Premium Country: United States Device (Macbook Pro mid 2015) Operating System (iOS 10.13.3) My Question or Issue I tried adding a photo to a playlist by clickin...
2018-12-18 9:54:58 PM
2018-12-19 10:13:27 PM
user-removed
Not applicable
1440 Views
2 replies
0 likes

1440 Views
2 replies
0 likes

my problem is fixed but idk how to delete this so

My friends can't see what I'm lisening to even though I keep turning on the "publish my activity on spotify" button in settings. When I close the app it resets to off. This same problem is happening to another one of my friends. We can both see our o...

alexandra_segal
Newbie
My friends can't see what I'm lisening to even though I keep turning on the "publish my activity on spotify" button in settings. When I close the app it resets to off. This same proble...
2018-12-17 5:40:40 AM
2018-12-18 1:32:48 PM
Loxer
Community Legend
397 Views
1 replies
0 likes

397 Views
1 replies
0 likes

Bring Back Sorting in Search Results - 2018

PlanPremiumCountry USDeviceMacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports)Operating SystemHigh Sierra Version 10.13.6 My Question or IssueI was previously able to sort my search results when looking for song titles, which made it easy to find t...

TIKITIKITOTOHUT
Regular
Plan Premium Country US Device MacBook Pro (13-inch, 2017, Four Thunderbolt 3 Ports) Operating System High Sierra Version 10.13.6 My Question or Issue I was previously abl...
2018-12-13 10:11:49 PM
2018-12-18 1:23:33 PM
Loxer
Community Legend
603 Views
1 replies
6 likes
Search
search results
song search
sorting

603 Views
1 replies
6 likes

Can't Save Playlist on Artist Page

I'm trying to add a playlist to my verified artist account but when I go through the 'Spotify For Artists' page (I'm using Chrome on a Mac) and add the playlist, I get a confirmation popup that it's 'Saved' but it doesn't actually appear on my profil...

howardah
Newbie
I'm trying to add a playlist to my verified artist account but when I go through the 'Spotify For Artists' page (I'm using Chrome on a Mac) and add the playlist, I get a confirmation popup that it's ...
2018-12-12 9:06:01 PM
2018-12-18 1:21:20 PM
Loxer
Community Legend
839 Views
1 replies
0 likes
chrome
Mac
Playlists
Spotify for Artists

839 Views
1 replies
0 likes

Desktop player is getting hacked by another user

I'm in the middle of listening to a #ThrobackThursday song at work when the music cuts out and starts playing this random explicit rap music. I don't listen to rap. I go back to the playlist I was listening to when I get through half of another song ...

j-yhp_zjra9e9
Newbie
I'm in the middle of listening to a #ThrobackThursday song at work when the music cuts out and starts playing this random explicit rap music. I don't listen to rap. I go back to the playlist I was li...
2018-12-14 7:44:40 PM
2018-12-18 12:24:20 PM
Mantisentil
Community Legend
581 Views
1 replies
0 likes

581 Views
1 replies
0 likes

Solved!! I hit the download button on my iMac. where did it download to and can I delete the download without

PlanPremiumCountryUS DeviceimacOperating Systemos 10.11 My Question or IssueI hit the download button on my iMac. where did it download to and can I delete the download without it deleting my playlist

spotyguy15
Casual Listener
Plan Premium Country US Device imac Operating System os 10.11 My Question or Issue I hit the download button on my iMac. where did it download to and can I delete the downloa...
2018-12-18 5:51:52 AM
2018-12-18 6:41:42 AM
spotyguy15
Casual Listener
1087 Views
2 replies
0 likes

1087 Views
2 replies
0 likes

Alphabetical sorting of playlists - after all this years still impossible?

PlanPremiumCountryUk DeviceMacbook ProOperating SystemYosemite Firstly, pleae do not delete this thread as has been done to my first one. I'm a PAYING CUSTOMER and I have a valide question/issue. Thank you. The following post is borne out of frustrat...

nomadraf
Regular
Plan Premium Country Uk Device Macbook Pro Operating System Yosemite Firstly, pleae do not delete this thread as has been done to my first one. I'm a PAYING CUSTOMER an...
2018-11-07 10:28:34 AM
2018-12-18 1:29:21 AM
babble2fish
Casual Listener
3267 Views
6 replies
28 likes

3267 Views
6 replies
28 likes

Cannot install Spotify: Error code 17

My spotify stopped launching on my laptop a couple of days ago. After a while, I decided to look for a solution, and it seemed that unistalling it would be the best option, so I did it.Once I tried to download and install Spotify, it come up with an ...

Danielazzip
Casual Listener
My spotify stopped launching on my laptop a couple of days ago. After a while, I decided to look for a solution, and it seemed that unistalling it would be the best option, so I did it. Once ...
2018-12-11 10:00:24 PM
2018-12-17 11:45:52 PM
Loxer
Community Legend
779 Views
1 replies
0 likes
error17

779 Views
1 replies
0 likes

Spotify constantly skipping to a different song after just a few seconds on macOS

Premium Plan, USA, MacOS Desktop App (same issue on two different system: 2017 iMac, and 2018 iMac Pro) For the past few weeks Spotify goes into fits where it plays 10-15 seconds of a song and then skips to a different song (not even in my playlist o...

hotshoe
Newbie
Premium Plan, USA, MacOS Desktop App (same issue on two different system: 2017 iMac, and 2018 iMac Pro) For the past few weeks Spotify goes into fits where it plays 10-15 seconds of a song a...
2018-12-11 2:22:28 AM
2018-12-17 11:37:46 PM
Loxer
Community Legend
1011 Views
1 replies
0 likes
macOS
skipping

1011 Views
1 replies
0 likes

Spotify Mac won't start on Sierra. I have uninstalled and reinstalled, still no worky on 1.X

I have followed the instructions many times for completely uninstalling, but I can't get it to launch. I can't seem to find any logs as to why it's crashing, but I am really frustrated as I can't listen to music as a paid member... PlanPremiumCountry...

spikebyte
Newbie
I have followed the instructions many times for completely uninstalling, but I can't get it to launch. I can't seem to find any logs as to why it's crashing, but I am really frustrated as I can't lis...
2018-12-11 6:59:04 PM
2018-12-17 11:32:19 PM
Loxer
Community Legend
647 Views
1 replies
0 likes

647 Views
1 replies
0 likes

Add support for Google ChromeCast in MacOS app

My Question or IssueI'd like to be able to connect to my Chromecast enabled devices (Chromecast audio) directly through the MacOS app and not have to use the iOS app to do this.Currently, I can only see 'Spotify Connect' enabled devices in the 'Conne...

Talbeau
Newbie
My Question or Issue I'd like to be able to connect to my Chromecast enabled devices (Chromecast audio) directly through the MacOS app and not have to use the iOS app to do this. Currentl...
2018-12-17 4:33:23 PM
277 Views
0 replies
1 likes

277 Views
0 replies
1 likes

Mac desktop client showing password as username

Hello,I signed up for a free account, and when using the Mac desktop client (2015 Macbook Pro 15", High Sierra (10.13.6)), it displays my password where the username should be. Also, it does not accept my username when logging in; I must use my email...

Telosapien
Newbie
Hello, I signed up for a free account, and when using the Mac desktop client (2015 Macbook Pro 15", High Sierra (10.13.6)), it displays my password where the username should be. Also, it...
2018-12-10 12:23:44 AM
2018-12-17 2:06:31 PM
user-removed
Not applicable
388 Views
1 replies
1 likes

388 Views
1 replies
1 likes

Whenever I click on an album it doesn't even load at all

PlanPremiumCountryAustraliaDeviceiMac (late 2015)Operating SystemOS Mojave My Question or IssueI've had this problem where about 80% of the time, I go to click on an album or even search something up, but the album or search result just won't load at...

RakkTunes
Newbie
Plan Premium Country Australia Device iMac (late 2015) Operating System OS Mojave My Question or Issue I've had this problem where about 80% of the time, I go to click on an album or...
2018-12-06 11:52:27 PM
2018-12-17 1:44:48 PM
Loxer
Community Legend
335 Views
1 replies
0 likes

335 Views
1 replies
0 likes

Wrapped 2018 playlist not representative

PlanFreeCountryAustraliaDeviceiPhone 8, Macbook Air & IPad Air 2)Operating System(iOS 12) Hi Spotify,I didnt receive an email based on the 2018 wrapped stats. I have been a member of spotify for over a year but only verified today. I searched up the ...

Screen Shot 2018-12-16 at 4.38.57 pm.png

user-removed
Visitor
Plan Free Country Australia Device iPhone 8, Macbook Air & IPad Air 2) Operating System (iOS 12) Hi Spotify, I didnt receive an email based on the 2018 wrapped stats. I h...
2018-12-16 6:42:27 AM
2018-12-17 5:57:03 AM
landonharris88
Composer
489 Views
3 replies
1 likes

489 Views
3 replies
1 likes

strawberries and cigarettes - troye sivan/love, simon

hi so where did my top song of the year disappear to who do i contact? sges gone from everyones spotify but i can still play hder from my phone but not mine or anyone elses laptop/device. help. PlanPremiumCountry Netherlands ]

goodcliches
Casual Listener
hi so where did my top song of the year disappear to who do i contact? sges gone from everyones spotify but i can still play hder from my phone but not mine or anyone elses laptop/device. help. ...
2018-12-08 1:50:20 AM
2018-12-16 9:54:13 PM
goodcliches
Casual Listener
20764 Views
4 replies
11 likes

20764 Views
4 replies
11 likes

Lower the ad volume

My Question or Issue Its a pretty awful strategy to annoy people into paying for your service. The ads are intentionally too loud for that purpose and you know that. Its ridiculous.

Ramiell
Newbie
My Question or Issue Its a pretty awful strategy to annoy people into paying for your service. The ads are intentionally too loud for that purpose and you know that. Its ridiculous.
2018-11-24 9:58:33 PM
2018-12-16 8:36:28 PM
Taitsu
Newbie
640 Views
2 replies
1 likes

640 Views
2 replies
1 likes

Superuser Contribution Chromecast not connecting

I've been able to connect to my chromecast devices through spotify connect in the past, but as of yesterday, I haven't been able to connect to any chromecast device. I've rebooted everything and tested other apps with the chromecasts, and they seemed...

discoduckling
Newbie
I've been able to connect to my chromecast devices through spotify connect in the past, but as of yesterday, I haven't been able to connect to any chromecast device. I've rebooted everything and...
2018-11-29 6:50:44 PM
2018-12-16 2:39:16 PM
Colin_S
Regular
1211 Views
4 replies
1 likes

1211 Views
4 replies
1 likes

Artist View Track Sort Order

Most of my music collection consists of orchestral music. A big issue is the order of movements are reversed. A symphony album will be sorted from IV - III - II - I. You do not listen to a symphony in reverse order for gods sake. There is no way to s...

Screen Shot 2018-12-15 at 10.43.49 AM.png

jlzd4-_6mgpbb
Newbie
Most of my music collection consists of orchestral music. A big issue is the order of movements are reversed. A symphony album will be sorted from IV - III - II - I. You do not listen to...
2018-12-15 7:45:22 PM
367 Views
0 replies
0 likes

367 Views
0 replies
0 likes

Spotify sort by title/artist/album/time/popularity then playing a song not working

Plan: PremiumCountry:Australia Device:MacBook Air Early 2015Operating System:iOS 10 My Question or Issue: Hi,Whenever I sort an artist's Songs by either title, artist, album, time or popularity, and then I select a song, it does not play the correct ...

Anthony_258
Newbie
Plan: Premium Country: Australia Device: MacBook Air Early 2015 Operating System: iOS 10 My Question or Issue: Hi, Whenever I sort an artist's Songs by either ti...
2018-09-20 8:54:15 AM
2018-12-14 3:45:25 PM
coolpanama
Casual Listener
7204 Views
7 replies
6 likes

7204 Views
7 replies
6 likes

[Desktop MAC] Wrong user name after update

PlanPremiumCountryFranceDeviceMacBook Pro Early 2015Operating SystemMojave 10.14.1 My Question or Issue After upgrading Spotify to version 1.0.95.289.g342899da my user name displayed in the app was changed, as you can see in the following screenshot....

jeljaik
Newbie
Plan Premium Country France Device MacBook Pro Early 2015 Operating System Mojave 10.14.1 My Question or Issue After upgrading Spotify to version 1.0.95.289.g342899da my u...
2018-12-14 12:15:41 PM
312 Views
0 replies
0 likes

312 Views
0 replies
0 likes

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