desktop app

[arianesophia]

After updating my 2020 macbook air to Sonoma 14.5, I am getting the following error when trying to open the desktop app.

"You can’t open the application “Spotify” because this application is not supported on this Mac."

I have tried uninstalling and reinstalling the app as well as restarting my computer. 

Thank you. 

[Bittencourt]

Hi @arianesophia, thanks for reaching out.

Can you please try initiating the playback from another device or the Web Player, then switching to the desktop app to see if that does the trick? Also, if you're using a VPN, I'd recommend disabling it.

If that doesn't help, I'd suggest deleting the prefs file from Spotify's installation folder, which holds info about your account's settings:

1. Open Finder on your Mac and click Go > Library (if you don't have hidden folders enabled, press the option key first and it should appear).
2. Go to Application Support > Spotify.
3. There you'll find a file called prefs. Simply delete it.
4. While in the Spotify folder, you'll also find a Users folder. Open it and delete its contents as well.
5. Restart the Spotify app.

Note that you'll be logged out and you'll have to adjust your settings again. If you had music downloaded for offline listening, you'll have to re-download it as well. Your library, however, will not be affected, so no worries there.

Let us know how it goes. Cheers!