"Content not available" on IPv6

[prof_chaos]

Plan

Premium

Country

USA

Device

Macbook Pro 2021

Operating System

MacOS 14.2.1

My Question or Issue

I'm unable to play any content through the MacOS desktop app when I'm connected to my home wifi network with ipv6 enabled. I performed a clean install, and that didn't help.

I am able to stream through the MacOS desktop app when connect to another network (tethered to phone, or office wifi), or if I disable ipv6 on my Google Wifi router.

I am able to stream music seamlessly using the iOS app while connected to my home wifi network, regardless of ipv6 settings.

[Elena]

Hey there @prof_chaos,

Welcome to the Community! We`re happy to see you here!

Not so happy to hear you`re experiencing an issue with the desktop app. This could be a doosie to figure out, but we`ll tackle it together. I see you`ve tried some options and variations to limit test the issue at hand. To further look at these lets limit test these following steps: 

- Update both Spotify and MacOS to their latest versions

- Try with another account

- Check if the device might be jailbroken/rooted - we can’t guarantee that the app will function as normal on devices tempered with.

- Does your device have a VPN enabled when testing the connection? Is the VPN somehow connected to the IPv6 being enabled on your router?

Could you show us on a screenshot if you're receiving any errors, or if it simply does not load. Seeing it visually could help us crack this, if the above options don't work.

The Community is always here to help with whatever we can!

Fingers crossed,

[bsabiston]

I have this problem too.  Is there a solution?  My company uses all ipv6 now and they switched us over the weekend to that network.  Now Spotify says it has no connection.  I tried uninstalling and reinstalling the app.