All videos have stopped working

[Wedderboom]

Plan

Free/Premium

Country

Australian

Device

(iPhone 11 and Win 11 laptop)

Operating System

latest IOS and Win 11

My Question or Issue

All videos have stopped playing in the app on both my devices. All video podcasts and looping visuals have stopped. The Canvas option is on. This was working for me a few days ago.

Anyone have a fix for this?

[AlejaR]

Hey there @Wedderboom,

Thanks for posting in the Community and welcome.

For starters, we'd like to gather some insights. On one hand, keep in mind not all podcast shows include video. On another hand, it's important to mention that the canvas feature is only available in the mobile app version and not all songs have it.

In that sense, we suggest you log out and log in twice in a row onto your Spotify account on both your devices. This could sound a little bit odd, but this way the system will force a resync of your account in general.

In the above doesn't do the trick, we'd like to gather some additional info. Please send us:

• The exact Spotify version you're running on both your devices.
• Does this happen when playing a specific podcast show? Were you able to see video on those podcast episodes previously? If yes, share with us the link to it. 
• Does this happen when playing specific songs? If yes, please send us the link to those as well.
• Did you notice if this started to happen after a specific event such as an OS update?

Keep us in the loop!

[iisaac]

Hi AlejaR, I am having a similar issue although it is about the canvas strictly for music, not podcasts. I am on the Spotify Premium plan and I am on a MacBook Air. The canvas feature seems to work on my iPhone but not my MacBook, both devices have the latest Spotify version downloaded. I have tried the logging in and out strategy twice which hasn't seemed to work. It happens with every song, no song in particular. I also haven't uploaded by OS device in the midst of this error occurring.