App is Playing Music, But then Randomly Stops?

[hdmg]

Plan

Premium

Country

USA

Device

Windows HP

Operating System

Windows 11 Home (OS Build is 26100.3476)

My Question or Issue

Our app is not catching up to the songs being played, and then completely stops playing music. One song will play, then the app will stay on the same song looking like it's finished playing. The next song will play, until the end of the song, then the whole app stops playing music altogether. We have tried rebooting our internet, uninstalling and reinstalling the app, and even playing from the web browser on our account. I'm wondering what could possibly be going on? Thanks for any input!

[MateusM]

Hey there @hdmg! Thanks for reaching out!

Can you try these steps to see if it makes a difference? I know that you've already tried reinstalling the app, however, a clean reinstall is more thorough than a regular one and can be helpful in getting rid of any cache that might be causing trouble.

It's also worth trying on another internet connection to see if that helps. And just to be sure, check if you’re using any VPN — that could be causing some interruptions in your experience.

Keep me posted on how it goes!
/Mateus

[hdmg]

Thanks for the reply! I've done a clean reinstall on both our computers... still doing it on all ends which is such a bummer. Next step is definitely looking at another internet connection just to see what's going on. My fingers are crossed! I appreciate your help so much! 🙂