Application on Windows 10 doesnt work properly

[Pixelhaufen]

So i can open it the albums are getting shown but when i click on one of them the songs are not loading i cant play any songs.
What i tried:
Clean reinstall
Hosts data deleted
Checked with an other connection
Changed Dns and tried with a vpn
Started Pc in safe mode 

It doesnt work in Chrome either  🙂 hope somebody could help me

[Alex]

Hey there @Pixelhaufen,

Thanks for the post.

Sorry to hear that you're having trouble playing Spotify on your PC. 

Can you let us know if this started happening just recently (after an update or something similar) or it has been like this for a long time? Also, is it possible for you to check if your account works as expected on another computer or to log in with a free account on your device to check if your content loads. 

It's a long shot, but it's possible that this issue is account related. 

Looking forward to your reply.

[Pixelhaufen]

Hey @Alex

it was like this before but i just didnt use Spotify so i didnt care. And it doesnt work on another account either so i dont think its an account sided issue

[OscarDC]

Hey @Pixelhaufen,

Thank you for keeping in contact and sharing the info.

To continue investigating this case, would you mind checking on a different device (using your own account) as recommended previously by @Alex to see if it makes any difference? If you don't have another one available, you can borrow one from a friend or family member to test it out.

Also, include in your next response the OS version of your device and the Spotify version you're currently running. This will give us a better look at the issue.
 

We'll be on the lookout.

[Pixelhaufen]

Hey,
on another device it actually worked! My Spotify version is: Spotify for Windows (32 bit) 1.2.13.661.ga588f749 ; my OS Version (Windows): Version 10.0.19045 Build 19045

Thanks for ur response

[OscarDC]

Hey @Pixelhaufen,

Thank you for your message.

If it worked on a different device, it could be device-related. In this case, we'd recommend first checking if Spotify is an exclusion on your firewall and if all permissions are granted. To do so, check out the steps in the marked solution in this thread.

If the issue persists, we'd recommend uninstalling the app and reinstalling it, but using a different source, to see if it makes any difference. This means that if you have installed the version downloaded from the website, you can install the Microsoft Store version, and vice versa.

Let us know how it goes.

[Pixelhaufen]

Hey OscarDC,

Thanks, but the windows defender firewall is completely turned off already and I don't have any anti virus program. Also, I've already tried the newest version, the windows store version and also older versions

[Pixelhaufen · Accepted solution]

I deleted my host file and now it works but thanks for the help 🙂

[Eni]

Hi @Pixelhaufen, 

Thanks for getting back to us and letting us know. 

Great news! If you need a hand with anything else, the Community is here for you. 

Have a good one 🙂