Canvas is crashing my monitor

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Hi, every time I open the app on my desktop, it crashes my external monitor. The issue seems tied to the Canvas feature. When a song with Canvas enabled plays, the crash happens immediately. I disabled Canvas for songs, but the home screen also uses it, and there’s no way to turn it off. An option to disable Canvas entirely or a fix for the issue would help.

I reposted this because Spotify merged my issue with unrelated ones, claiming it’s due to a USB-C to HDMI converter, which I don’t use. I bought a new HDMI 2.1 cable, but the problem persists. It only happens with Canvas—whether in songs, podcasts, or the home screen. The monitor crashes instantly, then restarts after 10–20 seconds. If I don’t quickly switch to a playlist, it crashes again.

It’s worth mentioning that the issue doesn’t occur when I use my desktop PC with the same monitor or when I use my laptop with a different monitor. This suggests the problem is specific to the combination of my laptop, my monitor, and the Canvas functionality. The monitor I am using is the MSI Optix MAG272CQR.

SOLUTION EDIT:

I believe I’ve found the solution! I changed the refresh rate of my monitor from 144Hz to 120Hz, and the issue no longer occurs. I’m glad it’s resolved, but it seems quite odd.

Plan

Premium

Country

Netherlands

Device

HP Laptop

Operating System

Windows 11 (also happened on W10)