Jams

[Morganm778]

Plan - Premium

Country - USA

Operating System

Windows

My Question or Issue

Having trouble joining Jams. Both my friend and I have tried joining on separate accounts that we freshly made to test the issue, and both of ours say that the host has ended the jam whenever our premium accounts join a jam with the new accounts. We have been dealing with this for several days, it was working prior to this week. Haven't seen anyone else with this issue and we can't find anything online to help

[OscarDC]

Hey @Morganm778,

Thank you for reaching out to the Community and welcome. 

That's an odd behavior. To start investigating this issue, would you mind confirming if you've already performed a clean reinstall of the app? If not, we'd recommend following the steps mentioned in this article. 

If the issue persists, would you mind trying to start the Jam using a different network connection to see if it makes any difference? If you don't have another one available, you can use a mobile data hotspot to test it.

Hope this helps. Let us know how it goes. 

[amanmangor777]

Plan

Premium

Country

US

Device

HP laptop

Operating System

Windows 10 and 11

My Question or Issue

When My friend and I share the jam link via Discord, it redirects to the desktop app and says that the host has ended the jam. It won't play on the web app

[Ivelina]

Hey @amanmangor777,

Thanks for posting in the Community!

Apart from giving the suggested steps by @OscarDC in this comment a try, could you let us know if this only happens if you share the link via Discord?

You've mentioned that it won't play on the web app, but in order to get a better understanding it would be very helpful if you could share some more info about your set-up. It's worth mentioning that Jam is currently not an available feature in the Spotify Web Player.

We'll be on the lookout.

[kasNYC]

Hi,

we have the same exact issue.

We're both using the desktop app.

When joining a jam, the web page opens, and it prompts you to open the desktop app.

When you confirm the alert box, it says Host has ended the jam".